Home Router User Survey (n=500): 38.8% Cited 'Installation-Free Convenience' as Top Reason, While 28.9% Reported 'Slow Speed' as Main Dissatisfaction. About 75% Have Experienced Regret.
ALL CONNECT's "All-Connect Magazine" surveyed 500 home router users regarding their satisfaction and switching intentions. While 60% prioritized convenience and immediacy upon signing up, about 75% reported experiencing regret or dissatisfaction, particularly regarding network speeds.
📋 Article Processing Timeline
- 📰 Published: May 21, 2026 at 20:00
- 🔍 Collected: May 21, 2026 at 11:31
- 🤖 AI Analyzed: May 22, 2026 at 03:29 (15h 57m after Collected)
## Survey Background and Objectives
ALL CONNECT, Inc. (Fukui City, Fukui Prefecture), engaged in communication infrastructure and regional development, conducted a comprehensive survey through its media outlet, "All-Connect Magazine," targeting 500 home router users to analyze satisfaction, dissatisfaction points, and switching intentions. As the home router market expands, the objective was to bridge the gap between user expectations and actual usage experiences.
## Key Survey Highlights
- **Device Share**: Softbank Air leads at 38.6%, followed by WiMAX (29.4%) and home 5G (17.0%).
- **Reason for Signing Up**: "Installation-free convenience" ranked first (38.8%). Including "immediacy" (20.8%), nearly 60% of users chose home routers based on ease and speed of setup.
- **Speed Satisfaction**: While overall satisfaction reaches 71.8%, "Slow internet speeds" stands out as the primary dissatisfaction factor (28.9%).
- **Experience of Regret**: Excluding those with "no issues," about 75% of users have experienced some level of regret or frustration.
- **Barriers to Switching**: "Procedure is troublesome" (35.1%) is the leading reason for hesitating to switch services.
- **Future Intentions**: More than half of those considering a switch prefer migrating to fiber-optic internet (51.0%).
## Analysis and Trends
The survey reveals a significant shift in user priorities: while initial decisions are driven by the ease of "no installation" and "immediacy," once usage begins, "stability of communication speed" becomes the critical selection criterion. This discrepancy often leads to user dissatisfaction. Dissatisfaction with speeds is a major driver for users considering migrating to fiber-optic services, indicating that finding a balance between convenience and quality is essential for the future growth of the home router market.
## Survey Overview
- Participants: 500 home router users (all genders).
- Period: May 2026.
- Methodology: Internet survey (via CrowdWorks).
- Conducted by: ALL CONNECT, Inc. (All-Connect Magazine).
- Accessible Data: https://all-connect.co.jp/magazine/data/
ALL CONNECT, Inc. (Fukui City, Fukui Prefecture), engaged in communication infrastructure and regional development, conducted a comprehensive survey through its media outlet, "All-Connect Magazine," targeting 500 home router users to analyze satisfaction, dissatisfaction points, and switching intentions. As the home router market expands, the objective was to bridge the gap between user expectations and actual usage experiences.
## Key Survey Highlights
- **Device Share**: Softbank Air leads at 38.6%, followed by WiMAX (29.4%) and home 5G (17.0%).
- **Reason for Signing Up**: "Installation-free convenience" ranked first (38.8%). Including "immediacy" (20.8%), nearly 60% of users chose home routers based on ease and speed of setup.
- **Speed Satisfaction**: While overall satisfaction reaches 71.8%, "Slow internet speeds" stands out as the primary dissatisfaction factor (28.9%).
- **Experience of Regret**: Excluding those with "no issues," about 75% of users have experienced some level of regret or frustration.
- **Barriers to Switching**: "Procedure is troublesome" (35.1%) is the leading reason for hesitating to switch services.
- **Future Intentions**: More than half of those considering a switch prefer migrating to fiber-optic internet (51.0%).
## Analysis and Trends
The survey reveals a significant shift in user priorities: while initial decisions are driven by the ease of "no installation" and "immediacy," once usage begins, "stability of communication speed" becomes the critical selection criterion. This discrepancy often leads to user dissatisfaction. Dissatisfaction with speeds is a major driver for users considering migrating to fiber-optic services, indicating that finding a balance between convenience and quality is essential for the future growth of the home router market.
## Survey Overview
- Participants: 500 home router users (all genders).
- Period: May 2026.
- Methodology: Internet survey (via CrowdWorks).
- Conducted by: ALL CONNECT, Inc. (All-Connect Magazine).
- Accessible Data: https://all-connect.co.jp/magazine/data/
FAQ
ホームルーターを契約した主な理由は何ですか？
調査の結果、「工事不要の手軽さ」が38.8％で1位でした。次いで「スマホとのセット割」や「すぐ使える即日性」がそれぞれ20.8％となっており、多くのユーザーが手軽さや即時性を重視して選択しています。
ホームルーター利用者における後悔や不満の割合はどれくらいですか？
「特になし」と回答した人を除くと、約75％の利用者が何らかの後悔や不満を経験しています。不満の理由として最も多かったのは「速度が遅い」で28.9％でした。
利用者の通信速度に対する満足度はどうですか？
現在の通信速度に「やや満足」と「非常に満足」を合わせると71.8％となり、多数派が満足している一方、28.2％が不満を抱えています。
ホームルーター選びで料金以外に重視されることは何ですか？
月額料金以外では、「通信速度の安定性」が29.8％で最も重視されています。次いで「工事不要のため」が20.8％、「スマホとのセット割」が20.0％という結果でした。
乗り換えを躊躇する最大の理由は何ですか？
乗り換えを躊躇する最大の理由は「手続きが面倒」で、35.1％を占めました。