All Connect Magazine Releases 'Review Satisfaction Library' for WiFi Services
All Connect Magazine has launched an open database visualising customer satisfaction for 20 major WiFi services based on 673 verified reviews. The library includes NPS and 5-axis evaluations to help users make informed decisions.
📋 Article Processing Timeline
- 📰 Published: April 29, 2026 at 21:00
- 🔍 Collected: April 29, 2026 at 12:31
- 🤖 AI Analyzed: April 29, 2026 at 12:33 (1 min after Collected)
All Connect Magazine, a telecommunications media outlet operated by ALL CONNECT Co., Ltd. (President: Kota Iwai; Headquarters: Fukui City, Fukui Prefecture), has released the 'Review Satisfaction Library.' This database categorizes and visualizes customer satisfaction for WiFi services based on an original survey conducted by the editorial department.
The library compiles 673 reviews for 20 major services, including Home Routers, WiMAX, and Pocket WiFi. It visualizes data across five evaluation axes—communication speed, price satisfaction, stability, support, and campaigns—along with Net Promoter Score (NPS). The page aggregates essential information for selecting a service, such as top 3 recommendations by category, satisfaction rankings by demographics, and a detailed search for all published reviews.
The data is released under the Creative Commons Attribution 4.0 International license (CC BY 4.0). It can be cited, reprinted, or used for commercial purposes without prior contact, provided the source is acknowledged. The complete 21-question survey form (PDF) is also available for download, allowing for verification and follow-up studies by third parties.
While numerous reviews for telecommunications services exist online, they often face issues such as inconsistent evaluation criteria, unknown sample sizes, and an inability to filter by user attributes. The Review Satisfaction Library consists solely of data designed and executed by the editorial department, excluding reposts from external sites or figures provided by service providers. The survey was conducted via the QIQUMO panel (provided by Cross Marketing Inc.), collecting 673 valid responses from a 1,000-sample pool as of April 22, 2026.
As a provider of Broad WiMAX and Mobaleco Air, ALL CONNECT believes that maintaining trust requires evaluating all services under the same criteria without favoring its own brands. Disclosures regarding conflicts of interest are clearly stated in the 'About this Survey' section of the page.
Key Survey Findings:
01. Pocket WiFi is the only category with a positive NPS: While overall satisfaction scores are similar (3.13–3.15), the NPS revealed a clear gap, with Pocket WiFi at +1.0, compared to -3.0 for Home Routers and -6.9 for WiMAX.
02. Rakuten WiFi Pocket leads in NPS: Among services with 5 or more responses, Rakuten WiFi Pocket ranked first with an NPS of +21.9. Only DTI WiMAX (+16.7) and UQ WiMAX (+1.1) achieved positive NPS in the WiMAX category.
03. Top services change by age group: The highest-rated services vary significantly by generation: Broad WiMAX for those in their 20s, Rakuten Turbo for those in their 30s, Rakuten WiFi Pocket for those in their 40s, and SoftBank Air for those aged 70 and over.
04. Lowest price does not equal highest satisfaction: Satisfaction peaked in the 2,000–2,999 yen monthly fee range, while the lowest rating was found in the sub-1,000 yen range, suggesting trade-offs in quality for extreme low prices.
05. Best options differ by housing type: Homeowners preferred Rakuten Turbo, while apartment residents favored Rakuten WiFi Pocket, highlighting how installation environments influence satisfaction.
06. Winners shift based on priorities: Broad WiMAX ranked first for support, 5G CONNECT for speed, MONSTER MOBILE for price satisfaction, and Rakuten WiFi Pocket for overall satisfaction.
The library compiles 673 reviews for 20 major services, including Home Routers, WiMAX, and Pocket WiFi. It visualizes data across five evaluation axes—communication speed, price satisfaction, stability, support, and campaigns—along with Net Promoter Score (NPS). The page aggregates essential information for selecting a service, such as top 3 recommendations by category, satisfaction rankings by demographics, and a detailed search for all published reviews.
The data is released under the Creative Commons Attribution 4.0 International license (CC BY 4.0). It can be cited, reprinted, or used for commercial purposes without prior contact, provided the source is acknowledged. The complete 21-question survey form (PDF) is also available for download, allowing for verification and follow-up studies by third parties.
While numerous reviews for telecommunications services exist online, they often face issues such as inconsistent evaluation criteria, unknown sample sizes, and an inability to filter by user attributes. The Review Satisfaction Library consists solely of data designed and executed by the editorial department, excluding reposts from external sites or figures provided by service providers. The survey was conducted via the QIQUMO panel (provided by Cross Marketing Inc.), collecting 673 valid responses from a 1,000-sample pool as of April 22, 2026.
As a provider of Broad WiMAX and Mobaleco Air, ALL CONNECT believes that maintaining trust requires evaluating all services under the same criteria without favoring its own brands. Disclosures regarding conflicts of interest are clearly stated in the 'About this Survey' section of the page.
Key Survey Findings:
01. Pocket WiFi is the only category with a positive NPS: While overall satisfaction scores are similar (3.13–3.15), the NPS revealed a clear gap, with Pocket WiFi at +1.0, compared to -3.0 for Home Routers and -6.9 for WiMAX.
02. Rakuten WiFi Pocket leads in NPS: Among services with 5 or more responses, Rakuten WiFi Pocket ranked first with an NPS of +21.9. Only DTI WiMAX (+16.7) and UQ WiMAX (+1.1) achieved positive NPS in the WiMAX category.
03. Top services change by age group: The highest-rated services vary significantly by generation: Broad WiMAX for those in their 20s, Rakuten Turbo for those in their 30s, Rakuten WiFi Pocket for those in their 40s, and SoftBank Air for those aged 70 and over.
04. Lowest price does not equal highest satisfaction: Satisfaction peaked in the 2,000–2,999 yen monthly fee range, while the lowest rating was found in the sub-1,000 yen range, suggesting trade-offs in quality for extreme low prices.
05. Best options differ by housing type: Homeowners preferred Rakuten Turbo, while apartment residents favored Rakuten WiFi Pocket, highlighting how installation environments influence satisfaction.
06. Winners shift based on priorities: Broad WiMAX ranked first for support, 5G CONNECT for speed, MONSTER MOBILE for price satisfaction, and Rakuten WiFi Pocket for overall satisfaction.