What exactly is the 'Live Service'?

It's a service where dishes are finished in front of guests. For breakfast, soups are finished at a counter; for lunch, staff torch 'Catalana' desserts at your table using a wagon service.

Is the restaurant available for non-staying guests?

Yes, restaurant 'Bordeaux' offers lunch buffets to the public. Breakfast is primarily for hotel guests, but external visitors may be accommodated depending on availability.

What kind of local Hokkaido ingredients are used?

The menu includes soups made from Kitami onions, Hokkaido scallops, and Hokkaido potatoes on a daily rotating basis, emphasizing local flavors.

Mercure Sapporo Introduces 'Live Services' to Breakfast and Lunch Buffets—Providing a Freshly Prepared Experience Finished Right Before Your Eyes

Published Apr 3, 2026 8:50 PM ・ Updated Jun 13, 2026 11:48 PM ・ 5 min read ・ Source: PR TIMES

Starting April 1, 2026, Mercure Sapporo has introduced live cooking and wagon services to its restaurant 'Bordeaux,' offering a sensory-rich dining experience with local Hokkaido ingredients.

Mercure Sapporo (located in Chuo-ku, Sapporo; General Manager: Christopher Kasel) has launched 'Live Services' for its breakfast and lunch buffets at the in-house restaurant 'Bordeaux' starting April 2026.

Through this service, chefs and staff finish dishes right in front of the guests, providing not only the deliciousness of 'freshly made' food but also a memorable dining experience through communication with the staff.

### Background of Introducing Live Services In recent years, dining has shifted from a mere act of eating to a valued 'experience.' While the hotel has always provided menus utilizing Hokkaido ingredients, the introduction of live services creates time for guests to enjoy the cooking process, aromas, and sounds through their five senses, while feeling the 'human warmth' through interaction with the staff.

### Breakfast Live Service At the breakfast buffet, staff finish warm soups using Hokkaido ingredients at the counter and serve them on the spot. The soups include 'Hokkaido Onion Soup' using Kitami onions (the largest producer in Japan), 'Hokkaido Scallop Soup,' and 'Hokkaido Potato Butter Soup.' All three varieties, served on a daily rotation, are popular products from Greens Kitami, a food manufacturer based in Kitami City. Guests can enjoy conversations with staff while watching the cooking process up close.

**Breakfast Buffet Details:** - Venue: Restaurant 'Bordeaux' - Time: 6:00 AM – 10:00 AM (Last entry 9:45 AM) - Price: 3,000 JPY (tax included) per person; children sharing a bed stay for free.

### Lunch Live Service During the lunch buffet, staff circulate among tables with a wagon service to provide desserts. From April to June, 'Catalana' is featured. Staff will use a blowtorch to caramelize the surface in front of the guests, creating a sweet and bittersweet aroma and a visually appealing moment perfect for photos.

**Lunch Buffet Details:** - Main dish (select 1 from 6 options) + side dish buffet. - Time: 12:00 PM – 2:30 PM (Last order 2:00 PM) - Price: Adults 3,000 JPY / Elementary students 2,000 JPY; preschoolers free.

### About Mercure Sapporo A mid-scale hotel brand by Accor, a world-leading French hotel chain. Located in Susukino, it features 285 guest rooms, banquet halls, a gym, and a restaurant based on the concept of an 'adult playground with the scent of Bordeaux.' In May 2025, it became the first accommodation in Hokkaido to receive the 'Green Key' international eco-label.

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Source: PR TIMES
Category: service_update

Mercure Sapporo Introduces 'Live Services' to Breakfast and Lunch Buffets—Providing a Freshly Prepared Experience Finished Right Before Your Eyes

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