AIVy Launches 'Camera Diagnosis AI Customer Service Character' Using Non-Contact Vital Sensing

PITALIy's camera diagnosis AI customer service supports everything from non-contact condition trend checks to proposals, reservations, and purchases in a seamless manner.

AIVy Co., Ltd. (Headquarters: Tokyo, Representative Director: Takuto Murakami, hereinafter 'AIVy') has announced the launch of a 'Camera Diagnosis AI Customer Service' utilizing PC and smartphone cameras within its AI customer service concierge 'PITALIy'.

This service is an AI customer service that uses non-contact vital sensing technology to easily visualize users' condition trends through PC or smartphone cameras. Examples of items that can be acquired and estimated include heart rate, heart rate variability, respiratory rate, and stress trends (the feasibility and scope of implementation will be determined upon consultation during introduction).

The results are explained in an easy-to-understand conversational manner by an AI character, which naturally guides users to product recommendations, counseling reservations, LINE registration, coupon distribution, document requests, online consultations, and store reservations. As a service that expands health checks, which tend to end with just measurement, into an AI customer service experience that supports everything from understanding the user's condition to the next action, it is expected to be used in a wide range of fields such as beauty, fitness, health foods, health management, and exhibitions/events.

■ Background of Development and Provision

Health checks and counseling experiences face challenges with dedicated equipment, staff response, and designing pathways to the next action.

Interest in health awareness and wellness continues to rise. On the other hand, health checks and counseling experiences often require dedicated equipment, store visits, and staff response, leaving hurdles for companies in terms of introduction and operation.

Especially in beauty clinics, fitness, chiropractic, health food e-commerce, health management, and exhibitions/events, it is not easy to design an experience that understands the user's condition on the spot and guides them to the next action, even if an entry point to increase user interest can be created.

In actual practice, the following challenges are cited:

- Health checks and condition confirmation tend to require dedicated equipment and staff response.
- It is difficult to make proposals tailored to the user's condition before visiting the store or online.
- Even if measurement results are displayed, it is difficult for users to know what to do next.
- Proposals for beauty, health, and wellness products are difficult to connect with understanding the user's condition.
- Diagnostic content and self-checks are difficult to connect to conversion pathways such as reservations, purchases, and LINE registration.
- It is difficult to create engaging content that visitors want to experience at exhibitions and events.
- There is a lack of easy entry points for employees to check their own condition in health management and welfare measures.

Meanwhile, non-contact vital sensing using cameras is gaining attention as a technology area that analyzes subtle changes in skin color from camera images to estimate vital signs such as heart rate and respiration without contact. By combining this technology area with AI character-based customer service experiences, AIVy will provide a new AI customer service experience that goes beyond a mere measurement tool, connecting user condition understanding to proposals, reservations, and purchases.

■ Overview of Camera Diagnosis AI Customer Service

Combining non-contact vital sensing and AI character customer service to naturally connect measurement to proposals, reservations, and purchases.

The 'Camera Diagnosis AI Customer Service' is an AI customer service that easily checks users' condition trends through PC or smartphone cameras and explains the results in a conversational format using an AI character.

The core of this service is the combination of 'non-contact vital sensing x AI character customer service'. It enables a simple condition trend check using only a browser camera without the need for dedicated equipment, and the AI character explains the results in an easy-to-understand manner.

Rather than just 'answering questions' like a conventional AI chatbot, it naturally guides users to the next action, such as product recommendations, counseling reservations, LINE registration, coupon distribution, document requests, online consultations, and store reservations, based on the user's condition trends. The unique feature of PITALIy is that it does not end with diagnosis but guides users to the next action based on the diagnosis results.

Please note that this service is not intended for medical treatment or medical diagnosis. The various indicators acquired and estimated are provided as reference information aimed at improving health awareness, self-checking, and enhancing the customer service experience.

■ What the Camera Diagnosis AI Customer Service Achieves

Through this service, we provide the following experiences and functions:

- Non-contact condition trend check using PC or smartphone cameras
- Simple visualization of heart rate, respiratory rate, stress trends, wellness scores, etc.
- Guidance to counseling reservations at beauty clinics and salons
- Product recommendations for health food and supplement e-commerce
- Guidance to LINE registration, coupon distribution, and document requests
- Connection to online consultations and store reservations
- Creation of experiential content at exhibitions and events

■ Unique Features of PITALIy

1. Guides to the next action without ending with diagnosis

The AI character explains the results and naturally guides users to product recommendations, counseling reservations, purchases, LINE registration, and document requests. We provide this as a service that connects the conventional self-check experience, which tends to end with measurement, to customer service experiences and marketing results.

2. Can provide a camera diagnosis experience on the web without a dedicated app

Since the experience can be provided on a PC or smartphone browser, it is designed to be easily integrated into websites, landing pages, and event pages. There is no hurdle of app installation, allowing you to provide the experience while reducing user drop-off.

3. Can check condition trends in a non-contact, short time

Without preparing dedicated equipment, users can easily perform self-checks in various situations such as before visiting a store, at an event venue, or before an online consultation. For introducing companies, it allows providing touchpoints while reducing equipment costs and staff response burdens.

4. Can be connected to conversion pathways and used for lead acquisition and promotion of reservations/purchases

Starting from the diagnosis results, it connects to reservations, purchases, LINE registration, document requests, and coupon distribution, achieving both customer service experience and marketing results. It is possible to design a system that links high-value touchpoints of understanding the user's condition to business outcomes.

■ Expected Use Cases

Customer service experiences starting from diagnosis can be deployed in a wide range of fields such as beauty, fitness, health foods, health management, and exhibitions/events.

Beauty Clinics: Perform simple checks of beauty conditions based on skin, fatigue, stress, and metabolic trends, and guide users to treatment menus and free counseling reservations. It enables menu proposals based on understanding the user's condition online before visiting the clinic.

Esthetic Salons & Beauty Salons: Can be used as a self-check experience before visiting the store or on in-store tablets, leading to proposals for treatment menus and membership plans.

Health Food & Supplement E-commerce: Perform trend checks for fatigue, stress, and metabolic type, and recommend products based on the results.