Evaluate AI Customer Service with Conversation Logs, Not Documents: PITALIy Launches 'Free 300 Conversations Plan'

Try AI avatar customer service for up to 300 conversations for free, and make implementation decisions based on actual customer reactions.

AIVy Inc. (Headquarters: Tokyo, CEO: Takuto Murakami, hereinafter 'AIVy') announces the launch of the 'Free 300 Conversations Plan' for its AI customer service concierge 'PITALIy', starting today. This plan allows users to utilize AI avatar customer service for up to 300 conversations free of charge (details regarding conditions, scope of use, period, and limits will be provided separately).

This plan is designed for companies that want to confirm the effectiveness of AI customer service or personnel who want to test it on a small scale first, allowing them to experience AI avatar customer service in a near-production environment without incurring costs.

It supports website installation, conversation testing, confirmation of basic customer service scenarios, and connection to inquiry pathways, making it possible to verify pre-implementation concerns at actual customer touchpoints. We provide an environment where implementation decisions can be made based on actual conversation logs and customer reactions, rather than relying solely on documents or demos.

■ Background of Development and Provision

There is a challenge in judging what kind of questions will be asked and how much it will be used on a company's site based solely on documents or demos.

While interest in generative AI and AI customer service is growing, companies considering actual implementation still face the challenge of finding it difficult to judge the effectiveness in advance.

AI customer service tools are an area where it is difficult to judge how much they will be used by a company's customers, what kind of questions will be asked, and whether they will lead to a reduction in inquiries or lead generation, based solely on documents or feature descriptions.

In the field of AI customer service implementation, the following challenges are repeatedly raised:

- Interested in AI customer service, but difficult to judge if it will really be used on the company site.
- Difficult to evaluate conversation quality and response accuracy based solely on documents or demos.
- Difficult to confirm the impact on inquiry reduction, lead generation, and CV improvement in advance.
- Difficult to gather the performance data necessary for internal approval or implementation proposals.
- Want to test small before incurring initial or monthly costs.
- Difficult to formulate improvement policies without seeing conversation logs and customer reactions after implementation.
- There are situations where short-term effectiveness verification is desired, such as for new LPs, before exhibitions, or for PoCs.

Especially in situations of internal approval or new implementation, not only service documents but also actual conversation logs, user question content, frequency of use, and reactions to inquiry pathways become important factors for judgment.

PITALIy's Free 300 Conversations Plan resolves these pre-implementation concerns and provides an environment where the value of AI customer service can be verified at actual customer touchpoints.

■ Overview of the Free 300 Conversations Plan

Through usage up to 300 conversations, you can check conversation logs, question content, and reactions to CTAs, and acquire materials for judging full-scale implementation.

PITALIy's Free 300 Conversations Plan is a plan that allows you to use AI avatar customer service for up to 300 conversations for free.

Companies and personnel can install an AI avatar on websites or LPs without incurring costs, and check the usage status and effectiveness of AI customer service through conversations with actual users.

It supports confirmation of basic customer service scenarios, conversation testing, connection to inquiry pathways, and adjustment of FAQs and prompts, allowing you to start implementing AI customer service from a small-scale verification.

The central feature of this plan is that implementation decisions and improvement policies can be considered based on conversation logs and reactions obtained at actual customer touchpoints, rather than judging solely by documents.

■ What Can Be Achieved with the Free 300 Conversations Plan

By utilizing the Free 300 Conversations Plan, the following initiatives become possible:

- Use AI avatar customer service for free up to 300 conversations
- Installation on websites and LPs
- Execution of conversation tests
- Confirmation of basic customer service scenarios
- Initial verification of FAQs and prompts
- Connection to inquiry pathways
- Confirmation of guidance to document requests, inquiries, reservations, LINE registration, etc.
- Grasping questions asked by actual users
- Improvements based on conversation logs
- Acquisition of judgment materials usable for internal approval and implementation proposals
- Small-scale verification in SMEs or new businesses
- Short-term verification for LP improvement or before exhibitions
- Confirming the effectiveness of AI customer service with low risk

Through these, the decision to implement AI customer service can be shifted from an 'expectation base' to an 'actual data base', making the decision-making process from verification to full-scale operation more reliable.

■ Unique Features of PITALIy

1. Try AI customer service for free up to 300 conversations
While keeping initial costs down, you can experience AI avatar customer service on actual websites or LPs. Verification in a form close to actual use at your company's customer touchpoints becomes possible, rather than in a demo environment.

2. Make implementation decisions based on actual conversation logs, not documents
You can check what kind of questions users ask, how much it is used, and which pathways they react to at actual customer touchpoints. It becomes possible to judge whether AI customer service will be accepted by your company's customers based on facts, not assumptions.

3. Gather judgment materials necessary for internal approval and implementation proposals
Based on the number of conversations, question content, and reactions to inquiry pathways, you can collect materials that can be utilized for implementation consideration and internal explanations. In approvals for introducing new tools, actual data in the company's environment is often required in addition to feature comparison tables, and this plan supports the acquisition of that primary data.

4. Test small and improve while looking at the results
Instead of conducting a large-scale implementation from the beginning, you can publish on a small scale and improve FAQs and pathways while looking at conversation logs and user reactions. By completing a PDCA cycle before full-scale implementation, it becomes possible to improve the quality at the start of production operation.

5. Easy to utilize for short-term verification such as LP improvement, before exhibitions, and PoCs
It can be utilized in situations where you want to confirm the potential of AI customer service in a short period, such as new LPs, verification before exhibitions, PoCs for internal proposals, and confirming customer reactions for new businesses. Even in verifications with limited periods or purposes, it becomes an option that can be started without incurring costs.

■ Expected Use Cases

It can be utilized for implementation verification in SMEs, LP improvement, short-term use before exhibitions, internal PoCs, new business verification, etc.

The Free 300 Conversations Plan is expected to be utilized in various ways depending on the industry and purpose.

- AI implementation verification for SMEs: As a preliminary step before securing a budget for AI customer service implementation, it can be used to first check the actual usage status on the company site and obtain materials for investment decisions.
- LP improvement tests: By installing an AI avatar on an existing LP and checking changes in user question content and behavior, it can be verified as one of the CV improvement measures.
- Short-term use before exhibitions: By installing an AI avatar before an exhibition and grasping the areas of interest and question trends of prospective attendees, it can be utilized for booth operation and business negotiation preparation on the day.
- PoCs for internal proposals: Personnel proposing the introduction of AI customer service internally can utilize it for the purpose of acquiring actual data to accompany proposal documents.
- Confirming customer reactions for new businesses: By installing it on the LP or teaser page of a new service and checking the questions and areas of interest from users, verification materials for business hypotheses can be acquired.
- Preliminary verification of inquiry reduction: It is possible to verify in advance how many inquiries can be completed in the primary response by installing an AI avatar as a preliminary step to inquiry forms or telephone support.
- Confirmation of document request/business negotiation reservation pathways: You can check how much you can guide users to document requests or business negotiation reservations via the AI avatar, and utilize it for verifying CV pathway design.
- Small-scale tests on recruitment pages or store pages: By installing an AI avatar on recruitment pages or store pages, you can verify on a small scale how well question handling before application or store visits is established.

■ Flow to Implementation

It can proceed in stages from organizing verification purposes to installation, checking usage status up to 300 conversations, log analysis, and considering full-scale implementation.

The use of the Free 300 Conversations Plan can proceed in the following flow.

- Organizing the purpose to be verified with AI customer service: Align on what you want to confirm and what the criteria for verification success are.
- Determining the website, LP, or verification page to install: Determine the page to be verified.
- Setting basic information, FAQs, and customer service scenarios: Set customer service scenarios based on necessary information.
- Setting AI avatar and screen design: Set the avatar and screen according to the brand and use case.
- Execution of conversation tests: Check the actual behavior and adjust response content and pathways.
- Installation on websites or LPs: Install on the target page.
- Checking usage status up to 300 conversations: Monitor the transition of the number of conversations and usage status.
- Analyzing conversation logs and user reactions: Analyze the content of questions received, reactions to CTAs, drop-off trends, etc.
- Considering full-scale implementation and improvement policies: Based on the verification results, consider the pros and cons of full-scale implementation and improvement policies.

■ Future Outlook

Through PITALIy, AIVy will support not only the operational efficiency and sales improvement of companies but also the dissemination of information on activities with social significance.

In the future, we will proceed with functional expansion by combining AI presentation mode, diagnostic functions, web reservation functions, LINE registration functions, report functions, etc., so that organizations, municipalities, educational institutions, and companies can create information touchpoints that are easier to understand and participate in.

We will expand the use of AI to deliver value to society that has not yet been sufficiently reached, including para-sports, welfare, education, regional revitalization, and awareness-raising activities.

■ Representative's Comment

Through the provision of the Free 300 Conversations Plan, PITALIy aims to change AI customer service from 'something judged by documents' to 'something verified by actual conversations'.

We will expand the environment where companies can test AI customer service small and improve while looking at the results, and prepare a mechanism to support everything from verification to full-scale operation seamlessly by combining it with a minimum 1-minute publication flow, scenario functions, automatic FAQ addition functions, LINE registration functions, web reservation functions, report functions, etc.

By expanding utilization that leads to inquiry reduction, lead generation, CV improvement, and customer understanding based on conversation logs, we will develop AI customer service into a touchpoint that contributes to the entire marketing, sales, and customer success activities of companies, rather than ending it as a temporary verification.

Through supporting the implementation verification of AI avatar customer service in a wide range of situations such as SMEs, new businesses, LP improvement, exhibitions, and internal PoCs, we will deploy AI avatars as a 'web customer service infrastructure that can be nurtured while verifying effectiveness from before implementation'.

■ What is PITALIy?

Web Interactive Customer Service Avatar PITALIy

PITALIy is an AI customer service concierge that installs an 'approachable AI avatar' on a website and seamlessly supports everything from inquiry handling, product explanation, diagnosis, reservation, lead generation, LINE registration, to FAQ generation.

Unlike conventional chatbots that just 'answer questions', the AI avatar advances the conversation according to the user's situation and interests, and naturally guides them from providing necessary information to the next action.

Currently, PITALIy is sequentially providing functions that sophisticate AI customer service, such as AI presentation mode, diagnostic function, gacha function, web catalog function, web reservation function, quiz function, gift questionnaire function, scenario function, automatic FAQ addition function, LINE registration function, and camera diagnosis AI customer service.

It can be utilized in a wide range of areas such as web customer service, exhibitions, events, recruitment, education, municipalities, healthcare, welfare, entertainment, EC, and BtoB sales. AIVy will deploy PITALIy not just as an AI chat, but as an 'AI customer service infrastructure' that changes the first touchpoint between companies/organizations and users.

■ About Agency Recruitment and Original Development

AIVy is looking for agencies and partner companies that can jointly promote the sales and implementation support of PITALIy. We welcome collaboration with companies that have customer touchpoints in various industries, such as web production companies, advertising agencies, system development companies, event companies, and support companies in the municipal, educational, and welfare sectors.

We also handle individual development such as original development utilizing AI characters, industry-specific AI customer service, diagnostic content, reservation/CRM linkage, LINE linkage, camera diagnosis, and experience content for events.

Inquiries regarding agency recruitment: https://pitaliy.jp/
Consultations for original development and customization: https://aivy.tokyo/contact
Useful information regarding AI: https://column.aivy.tokyo/

■ Company Profile

Company Name: AIVy Inc.
Representative: CEO Takuto Murakami
Location: Tokyo
Services:
- Development, operation, and sales of AI customer service concierge 'PITALIy'
- AI character-related development