[Webinar on June 5] The New Standard of Customer Support Evolving with AI Agents: Forefront of AI Ready Data Formats × Automation & Efficiency for Full Utilization in the Field

Currently, many companies are seeking to automate customer support using AI agents, but the key to success lies in "data preparation (AI Ready)" so that AI can correctly understand it.

In this webinar, Helpfeel Co., Ltd., which structures massive knowledge into "data that AI can answer" using its proprietary algorithm, and INNOOV Co., Ltd., which implements "business automation and efficiency" at the forefront of customer service using world-standard tools, will explain the latest customer service strategies for 2026.

■ Outline

[Webinar on June 5] The New Standard of "Customer Support" Evolving with AI Agents: Forefront of AI Ready Data Formats × Automation & Efficiency for Full Utilization of AI in the Field

- Host: Aismiley Co., Ltd.
- Date and Time: Friday, June 5, 2026, 12:00-13:00 (JST)
- Location: Webinar URL (Sent to applicants)
- Cost: Free
- Application Deadline: Friday, June 5, 2026, 11:00 (JST)

■ Recommended for:

- People who want to streamline customer support and service using AI
- Heads and managers of customer support departments
- DX promoters and IT department staff in companies
- People interested in AI Ready data preparation and environment construction
- People who want to optimize in-house data for AI search
- People considering Intercom/Atlassian implementation

■ Speakers:

- Helpfeel Co., Ltd. Marketing Department AI/DX Promotion Navigator Takuma Shiomi
- INNOOV Co., Ltd. Representative Director and President Yoshiya Takabayashi
- Facilitator: Aismiley Co., Ltd. Yusuke Ouchi

■ Speaker Information:

Takuma Shiomi (Helpfeel Co., Ltd. Marketing Department AI/DX Promotion Navigator):
Previously worked in digital marketing at a universal design consulting company. Joined Helpfeel in 2023. As a marketing specialist, focused on FAQ/chatbot fields and has planned and spoken at numerous seminars. Continually publishes articles on AI utilization, including generative AI, and DX promotion. Provides practical information to achieve both reduction in inquiries and improvement of customer experience (CX) using AI.

Yoshiya Takabayashi (INNOOV Co., Ltd. Representative Director and President):
A process consultant specializing in customer service, quality processes, and development process improvement. As an authorized Intercom distributor partner, supports the introduction and utilization of customer service infrastructure suitable for the AI era. Provides field-level implementation know-how ranging from chat, FAQ, and email support to the utilization of the AI agent "Fin." Also supports development/support process improvement using Atlassian, and security/compliance efficiency using Vanta.

Facilitator: Aismiley Co., Ltd. Yusuke Ouchi

■ Notes:

- Free email addresses cannot be used for registration. Please use your company email address.
- Registration must be made individually per person. Multiple participants cannot join under a single registration.
- Competitors or sole proprietors may be declined participation.

■ Overview of AI Portal Media "AIsmiley"

AIsmiley is one of Japan's largest AI portal media, boasting 3 million monthly page views and listing more than 500 products. Users can select AI solutions based on case studies of specific technologies or industries and request materials collectively for free. It serves as a platform to accelerate corporate AI adoption and support DX promotion in Japan.

URL: https://aismiley.co.jp/

■ Company Profile of Aismiley

- Company Name: Aismiley Co., Ltd.
- Location: 9F Seibu Shinkin Bank Ebisu Building, 1-20-2 Ebisunishi, Shibuya-ku, Tokyo, 150-0021, Japan
- Date of Establishment: March 9, 2018
- Representative: Representative Director Koji Itaba
- Capital: 14.99 million yen
- URL: https://aismiley.co.jp/company/

■ Contact for Inquiries

- Aismiley Co., Ltd.
- Contact: Aismiley Ouchi
- Tel: +81-3-6452-4750
- Email: pr@aismiley.co.jp