AIG General Insurance Wins First Overall #1 in "2026 Oricon Customer Satisfaction® Survey for Overseas Travel Insurance"
AIG General Insurance Co., Ltd. announced it has achieved its first overall #1 ranking in the "2026 Oricon Customer Satisfaction® Survey for Overseas Travel Insurance." The company secured top positions in three key evaluation categories: "Product Content," "Support System," and "Staff Response," highlighting its strong performance and customer trust.
📋 Article Processing Timeline
- 📰 Published: May 11, 2026 at 19:00
- 🔍 Collected: May 11, 2026 at 10:31
- 🤖 AI Analyzed: May 12, 2026 at 06:07 (19h 35m after Collected)
Tokyo – May 1, 2026 – AIG General Insurance Co., Ltd. (hereinafter "AIG General Insurance") announced today that it has achieved the overall #1 ranking in the "2026 Oricon Customer Satisfaction® Survey for Overseas Travel Insurance," published by Oricon Inc.
In the ranking, AIG General Insurance secured the #1 position in three out of six evaluation categories: "Product Content," "Support System," and "Staff Response," marking its first-ever overall #1 award.
■ Strengths of AIG General Insurance's Overseas Travel Insurance that Led to High Evaluation
Comprehensive Coverage Based on Knowledge and Experience as a Pioneer in Overseas Travel Insurance
AIG General Insurance has been a pioneer in overseas travel insurance since introducing Japanese-style overseas travel accident insurance (current overseas travel insurance) in 1974, launching numerous industry-first products. Based on this knowledge and experience, we offer a wide range of coverage to meet the detailed needs of our customers when problems arise during their travels.
The "Unlimited Plan" allows for unlimited*1 coverage for treatment and rescue expenses due to injury or illness. In some overseas travel destinations, costs for ICU hospitalization or medical charter flight transfers can be substantial, but with the unlimited plan, you can receive necessary treatment without worrying about payment limits. We also cover emergency dental treatment for sudden tooth pain during travel (up to 100,000 yen)*2 and sudden worsening of pre-existing conditions (up to 3 million yen)*2.
*1 Unlimited refers to making the insurance amount (payment limit) for the treatment and rescue expense coverage special provision unlimited, and does not imply lifelong coverage for treatment and rescue expenses.
*2 Covered only for contracts with an insurance period of 31 days or less.
Extensive Support Network Covering the World
In the event of an emergency, we provide 24/7 Japanese phone support, coordinate with medical institutions worldwide, and promptly offer services such as medical institution referrals and necessary medical transport. Many hospitals allow cashless treatment, and our online remote health consultation service can address health concerns during travel.
Careful and Prompt Response Tailored to Customer Needs
We provide personalized support, such as offering medical services by phone based on the customer's injury or illness condition, and arranging hospitalization or transfers. In serious cases, we offer flexible support, including arranging medical charter flights, without being bound by manuals. Furthermore, our damage service centers (insurance payment departments) in Tokyo and Okinawa provide speedy insurance payments, averaging 3.1 days* for minor cases.
*Average payment days for minor cases in 2025
Details of AIG General Insurance's overseas travel insurance can be found here: https://travel.aig.co.jp/ota
Rooted in Japan, supporting customers for 80 years. AIG General Insurance will continue to be a partner that confronts the increasingly complex global challenges with customers and provides optimal risk solutions that lead to unwavering confidence in tomorrow.
In the ranking, AIG General Insurance secured the #1 position in three out of six evaluation categories: "Product Content," "Support System," and "Staff Response," marking its first-ever overall #1 award.
■ Strengths of AIG General Insurance's Overseas Travel Insurance that Led to High Evaluation
Comprehensive Coverage Based on Knowledge and Experience as a Pioneer in Overseas Travel Insurance
AIG General Insurance has been a pioneer in overseas travel insurance since introducing Japanese-style overseas travel accident insurance (current overseas travel insurance) in 1974, launching numerous industry-first products. Based on this knowledge and experience, we offer a wide range of coverage to meet the detailed needs of our customers when problems arise during their travels.
The "Unlimited Plan" allows for unlimited*1 coverage for treatment and rescue expenses due to injury or illness. In some overseas travel destinations, costs for ICU hospitalization or medical charter flight transfers can be substantial, but with the unlimited plan, you can receive necessary treatment without worrying about payment limits. We also cover emergency dental treatment for sudden tooth pain during travel (up to 100,000 yen)*2 and sudden worsening of pre-existing conditions (up to 3 million yen)*2.
*1 Unlimited refers to making the insurance amount (payment limit) for the treatment and rescue expense coverage special provision unlimited, and does not imply lifelong coverage for treatment and rescue expenses.
*2 Covered only for contracts with an insurance period of 31 days or less.
Extensive Support Network Covering the World
In the event of an emergency, we provide 24/7 Japanese phone support, coordinate with medical institutions worldwide, and promptly offer services such as medical institution referrals and necessary medical transport. Many hospitals allow cashless treatment, and our online remote health consultation service can address health concerns during travel.
Careful and Prompt Response Tailored to Customer Needs
We provide personalized support, such as offering medical services by phone based on the customer's injury or illness condition, and arranging hospitalization or transfers. In serious cases, we offer flexible support, including arranging medical charter flights, without being bound by manuals. Furthermore, our damage service centers (insurance payment departments) in Tokyo and Okinawa provide speedy insurance payments, averaging 3.1 days* for minor cases.
*Average payment days for minor cases in 2025
Details of AIG General Insurance's overseas travel insurance can be found here: https://travel.aig.co.jp/ota
Rooted in Japan, supporting customers for 80 years. AIG General Insurance will continue to be a partner that confronts the increasingly complex global challenges with customers and provides optimal risk solutions that lead to unwavering confidence in tomorrow.