AIG General Insurance Ranks First Overall in "2026 Oricon Customer Satisfaction® Survey Overseas Travel Insurance" for the First Time
AIG General Insurance has achieved the top overall ranking in the "2026 Oricon Customer Satisfaction® Survey for Overseas Travel Insurance," marking its first time receiving this honor. The company excelled in three key evaluation categories: "Product Content," "Support System," and "Staff Response," highlighting its robust offerings and dedicated customer service.
📋 Article Processing Timeline
- 📰 Published: May 11, 2026 at 19:00
- 🔍 Collected: May 11, 2026 at 10:31
- 🤖 AI Analyzed: May 12, 2026 at 06:33 (20h 1m after Collected)
Tokyo - May 1, 2026 - AIG General Insurance Co., Ltd. (hereinafter "AIG General Insurance") has achieved the top overall ranking in the "2026 Oricon Customer Satisfaction® Survey for Overseas Travel Insurance," announced by Oricon Co., Ltd.
This marks AIG General Insurance's first overall win, having secured first place in three of the six evaluation categories: "Product Content," "Support System," and "Staff Response."
■ Strengths of AIG General Insurance's Overseas Travel Insurance that Led to High Evaluation
Comprehensive Coverage Based on Knowledge and Experience as a Pioneer in Overseas Travel Insurance
Since introducing Japanese-style overseas travel accident insurance (current overseas travel insurance) in 1974, AIG General Insurance has been a pioneer, launching numerous industry-first products. Based on this knowledge and experience, we offer a wide range of coverage to meet the diverse needs of our customers when problems arise during their travels.
The "Unlimited Plan" allows for unlimited*1 coverage for treatment and rescue expenses due to injury or illness. Costs can often be high, such as ICU hospitalization or medical charter flight transfers, depending on the overseas destination. However, with the Unlimited Plan, customers can receive necessary treatment without worrying about payout limits. We also cover emergency treatment for sudden toothaches during travel (up to 100,000 yen)*2 and complications from pre-existing conditions or chronic illnesses (up to 3 million yen)*2.
*1 Unlimited refers to the insurance amount (payout limit) for the treatment and rescue expense rider being unlimited, and does not imply lifelong coverage for treatment and rescue expenses.
*2 Coverage is limited to contracts with an insurance period of 31 days or less.
Extensive Support Network Covering the World
In the event of an emergency, our customers can access 24/7 Japanese-language phone support. We also collaborate with medical institutions worldwide to promptly provide medical facility introductions and necessary medical transportation. In many hospitals, cashless treatment is available, and our online remote health and medical consultation service can address health concerns while traveling.
Courteous and Prompt Responses that Cater to Customers' Needs
We provide tailored support, such as offering medical services via phone or arranging hospital admissions and transfers, depending on the severity of the customer's injury or illness. In serious cases, we offer flexible support, including arranging medical charter flights, not limited by manuals. Furthermore, our claims service centers in Tokyo and Okinawa (responsible for insurance payouts) achieve speedy claim payments, with an average of 3.1 days* for minor cases.
*Average number of days for minor case payments in 2025
For more details on AIG General Insurance's overseas travel insurance, please visit: https://travel.aig.co.jp/ota
Rooted in Japan and supporting customers for 80 years, AIG General Insurance continues to be a partner that confronts the increasingly complex global challenges alongside our customers, providing optimal risk solutions that lead to unwavering confidence in tomorrow.
This marks AIG General Insurance's first overall win, having secured first place in three of the six evaluation categories: "Product Content," "Support System," and "Staff Response."
■ Strengths of AIG General Insurance's Overseas Travel Insurance that Led to High Evaluation
Comprehensive Coverage Based on Knowledge and Experience as a Pioneer in Overseas Travel Insurance
Since introducing Japanese-style overseas travel accident insurance (current overseas travel insurance) in 1974, AIG General Insurance has been a pioneer, launching numerous industry-first products. Based on this knowledge and experience, we offer a wide range of coverage to meet the diverse needs of our customers when problems arise during their travels.
The "Unlimited Plan" allows for unlimited*1 coverage for treatment and rescue expenses due to injury or illness. Costs can often be high, such as ICU hospitalization or medical charter flight transfers, depending on the overseas destination. However, with the Unlimited Plan, customers can receive necessary treatment without worrying about payout limits. We also cover emergency treatment for sudden toothaches during travel (up to 100,000 yen)*2 and complications from pre-existing conditions or chronic illnesses (up to 3 million yen)*2.
*1 Unlimited refers to the insurance amount (payout limit) for the treatment and rescue expense rider being unlimited, and does not imply lifelong coverage for treatment and rescue expenses.
*2 Coverage is limited to contracts with an insurance period of 31 days or less.
Extensive Support Network Covering the World
In the event of an emergency, our customers can access 24/7 Japanese-language phone support. We also collaborate with medical institutions worldwide to promptly provide medical facility introductions and necessary medical transportation. In many hospitals, cashless treatment is available, and our online remote health and medical consultation service can address health concerns while traveling.
Courteous and Prompt Responses that Cater to Customers' Needs
We provide tailored support, such as offering medical services via phone or arranging hospital admissions and transfers, depending on the severity of the customer's injury or illness. In serious cases, we offer flexible support, including arranging medical charter flights, not limited by manuals. Furthermore, our claims service centers in Tokyo and Okinawa (responsible for insurance payouts) achieve speedy claim payments, with an average of 3.1 days* for minor cases.
*Average number of days for minor case payments in 2025
For more details on AIG General Insurance's overseas travel insurance, please visit: https://travel.aig.co.jp/ota
Rooted in Japan and supporting customers for 80 years, AIG General Insurance continues to be a partner that confronts the increasingly complex global challenges alongside our customers, providing optimal risk solutions that lead to unwavering confidence in tomorrow.