WOWOW Communications Joins AICX Consortium as New Member Organization

The AICX Consortium (Tokyo, Representatives: Shin Oguri / Kensuke Ozawa, hereinafter "AICX Consortium") is pleased to announce that WOWOW Communications Co., Ltd. (Headquarters: Yokohama, Kanagawa Prefecture, President: Seiichi Yokoyama) has joined the consortium, aligning with its mission to promote the social implementation of AI agents and optimize customer experience.

About AICX Consortium Activities

The AICX Consortium aims to realize a new era of customer experience where humans and AI co-create, under the mission of "Transcend Silos, Transform Experiences."

The consortium's activities are structured around three core pillars:

01 Learn

Through study sessions such as the "AICX Forum" and workshops, the consortium provides opportunities to learn the latest insights and practical case studies on AI agents. Archived content ensures continuous access to learning resources.

02 Connect

Hosting Japan's largest conference on AI agents, "AI Agent Day," as well as exclusive offline networking events for members, the consortium fosters connections among companies and experts.

03 Co-create

Member companies lead the planning and operation of workshops and committees to advance pilot projects and develop guidelines for the social implementation of AI agents.

Through these three initiatives, the AICX Consortium builds a collaborative ecosystem that transcends industries, organizations, and roles, supporting the development of an AI agent society in Japan.

Background and Statement on Membership

WOWOW Communications has been at the forefront of customer engagement, managing contact center operations for its group company WOWOW and delivering digital marketing solutions that connect clients with consumers.

In responding to evolving customer feedback and corporate challenges, we believe AI is not merely a tool for efficiency, but a critical foundation for delivering high-quality, human-centric services.

Under our corporate philosophy of "Enriching society with richness and joy through communication services," we will deepen our collaboration with fellow members through AICX Consortium, contributing to the creation of new value through the social implementation and advancement of AI.

About AICX Consortium

The AICX Consortium (AI Customer Experience Consortium) is an industry association established to promote the social implementation of AI agents, guided by the mission of "Transcend Silos, Transform Experiences." We conduct research, dissemination, and practical initiatives to evolve customer touchpoints using AI agents and deliver better customer experiences.

Providing educational and training programs to promote practical applications of generative AI technologies

Building customer data integration platforms

Fostering healthy market development through promotion support and industry standardization

Advancing inter-corporate collaboration and hosting conferences and seminars

Through these initiatives, we aim to achieve integrated approaches across organizational and industry boundaries. Ultimately, we strive to realize a society where every individual customer receives valuable, consistent experiences.

Name: AICX Consortium

Established: January 2025

Address: 6F, Nishi-Shinjuku Mizuma Building, 3-3-13 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023

URL: https://aicx.jp