Recho Inc. Joins the General Incorporated Association AICX as a New Member

The General Incorporated Association AICX (Tokyo, Representative Directors: Shin Oguri / Kensuke Ozawa, hereinafter referred to as AICX Association) is pleased to announce that Recho Inc. (Headquarters: Chuo-ku, Tokyo, Representative Director: Qiu Shi) has joined the association, sharing its vision for the social implementation of AI agents and optimization of customer experiences.

■About AICX Association's Activities

With the mission "Bridging Divides, Transforming Experiences," AICX Association aims to realize new customer experiences where humans and AI co-create through the social implementation of AI agents.

The association's activities are broadly divided into three areas:

01 Learn
Provides opportunities to learn the latest insights and practical case studies on AI agents through study sessions "AICX Forum" and workshops. An environment for continuous learning is maintained through archived distribution.

02 Network
Offers networking opportunities among companies and experts, including "AI Agent Day," one of Japan's largest conferences on AI agents, and offline networking events exclusively for members.

03 Co-create
Promotes demonstrations and guideline development for the social implementation of AI agents, with member companies taking the lead in planning and operating workshops and committees.

Through these three initiatives, AICX Association forms a co-creation ecosystem that transcends industries, organizations, and positions, supporting the development of an AI agent society in Japan.

■Background of Joining and Comments

Recho Inc.
Representative Director / Co-founder
Qiu Shi

We were inspired by AICX Association's vision of realizing new customer experiences where humans and AI co-create through the social implementation of AI agents, and have therefore joined as a member company.

Our company is a startup that provides voice AI agents specifically for enterprise contact centers, built upon our proprietary voice model. Our strengths lie in our technological capability to develop models ourselves and our unique mechanism for continuously accumulating and updating sophisticated response judgments through operations, enabling us to enhance contact centers and improve customer experience value. Moving forward, through discussions and practical applications within the association, we aim to contribute to the realization of customer experiences in the AI era while sharing knowledge with industry peers.

■General Incorporated Association AICX

The General Incorporated Association AICX (AI Customer Experience Consortium) is an industry organization established to promote the social implementation of AI agents, with the mission "Bridging Divides, Transforming Experiences." We engage in various activities related to research, dissemination, and practice to evolve customer touchpoints using AI agents and achieve better customer experiences.

Providing educational and training programs to promote the practical application of generative AI technology
Building a customer data integration platform
Fostering a healthy market through dissemination support and the establishment of industry standards
Promoting inter-company collaboration and holding conferences and seminars

Through these efforts, we aim to achieve an integrated approach that transcends organizational and industry boundaries. Furthermore, we strive to realize a society where valuable and consistent experiences can be provided to each individual customer.

Name: General Incorporated Association AICX
Establishment: January 2025
Address: 6F, Nishishinjuku Mizuma Bldg., 3-3-13 Nishishinjuku, Shinjuku-ku, Tokyo 160-0023
URL: https://aicx.jp