Shizuoka Joho Processing Center Co., Ltd. Newly Joins as a Member Company of the General Incorporated Association AICX Association

The General Incorporated Association AICX Association (Tokyo, Representative Directors: Shin Oguri / Kensuke Ozawa, hereinafter “AICX Association”) is pleased to announce that Shizuoka Joho Processing Center Co., Ltd. (Headquarters: Shizuoka City, Shizuoka Prefecture, President and Representative Director: Yutaka Suzuki) has newly joined our association, endorsing our activities to promote the social implementation of AI agents and optimize customer experience.

■ About AICX Association's Activities

AICX Association, with its mission to “Transcend divisions, Transform experiences,” aims to realize new customer experiences where humans and AI co-create through the social implementation of AI agents. The association's activities are broadly composed of three areas:

01 Learn

We provide opportunities to learn the latest knowledge and practical examples regarding AI agents through study groups “AICX Forum” and workshops. We also maintain a continuous learning environment through archive distribution.

02 Network

We offer networking opportunities between companies and experts, including “AI Agent Day,” Japan's largest conference on AI agents, and exclusive offline networking events for members.

03 Co-create

Member companies take the lead in planning and operating workshops and committees, promoting demonstrations and guideline development for the social implementation of AI agents. Through these three initiatives, the AICX Association forms a co-creation ecosystem that transcends industries, organizations, and positions, supporting the development of an AI agent society in Japan.

■ Background of Membership and Comment

Shizuoka Joho Processing Center Co., Ltd. Market Strategy Division AI Social Implementation Group Professional Jun Kazama “For our company, which has valued deeply understanding and walking alongside on-site challenges, the AICX Association's vision of building new experiences with AI agents is precisely the form of DX we aspire to. We are confident that our role is to embody a 'warm customer experience' and 'reduction of on-site burden' that arise from human-AI collaboration, rather than limiting technological evolution to mere efficiency. Through co-creation with member companies of the association, we aim to disseminate AI implementation model cases truly needed by the field, from Shizuoka to across Japan, and build a prosperous future society.”

■ General Incorporated Association AICX Association

The General Incorporated Association AICX Association (AI Customer Experience Consortium), with its mission to “Transcend divisions, Transform experiences,” is an industry organization established to promote the social implementation of AI agents. We conduct various research, dissemination, and practical activities to evolve customer touchpoints utilizing AI agents and achieve better customer experiences.

• Provision of educational and training programs that promote the practical application of generative AI technology
• Construction of a customer data integration platform
• Support for dissemination and formation of a sound market through the establishment of industry standards
• Promotion of inter-company collaboration and organization of conferences and seminars

Through these initiatives, we aim to achieve an integrated approach that transcends organizational and industry boundaries. Furthermore, we strive to realize a society where each customer can receive valuable and consistent experiences. Name: General Incorporated Association AICX Association Established: January 2025 Address: Nishishinjuku Mizuma Building 6F, 3-3-13 Nishishinjuku, Shinjuku-ku, Tokyo 160-0023 URL: https://aicx.jp