AI Squared Adds Operator Monitoring and Automated Prompt Generation to "QuickSummary2.0"
AI Squared has announced the addition of operator monitoring and automated prompt generation features to its speech recognition and AI summarization service, "QuickSummary2.0." These new optional features enable contact center managers to provide immediate support to operators and efficiently build and improve optimal summarization patterns without specialized prompt engineering knowledge.
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- 📰 Published: May 8, 2026 at 20:00
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AI Squared Inc. (Headquarters: Minato-ku, Tokyo; Representative Director: Tomohiko Hori; hereinafter "AI Squared") announces the addition of operator monitoring and automated prompt generation features to its speech recognition and AI summarization service, "QuickSummary2.0." These features are available as optional functions for "QuickSummary2.0."
▶ Service introduction and estimated cost simulation available here
■ Background of Feature Enhancement
The contact center industry is rapidly expanding its efforts to improve operational efficiency using generative AI. Particularly, the "speech recognition and AI summarization" field is seeing the most widespread adoption, regardless of contact center size. Customers using "QuickSummary2.0" have provided various requests regarding features and performance. Specifically, there was high demand not only for summarization that enhances operator productivity but also for monitoring features that contribute to improving management quality by administrators, and automated prompt generation features. AI Squared has earnestly addressed these on-site voices and realized these significant feature enhancements.
■ Key Points of Feature Enhancement
The following two features have been added. These features are provided as optional functions.
① Addition of Monitoring Function
A new monitoring function has been added, allowing contact center managers to immediately support operators during calls, establishing a system for quick intervention by managers. This significantly strengthens on-site quality control and emergency response capabilities.
② Addition of Automated Prompt Generation Function
In addition to the function that allows administrators to set instruction sentences (prompts) for modifying and adding summarization patterns used by operators, a new function has been added where generative AI automatically generates the instruction sentences themselves based on input text and desired summarization results. This allows for efficient construction and improvement of optimal summarization patterns even without specialized prompt engineering knowledge.
● About "QuickSummary2.0"
"QuickSummary2.0" is a speech recognition and AI summarization service provided by AI Squared. It accurately transcribes call content and automatically generates summaries tailored for various purposes such as CRM registration, FAQ creation, and VOC analysis. It supports industries with high security requirements, including finance, manufacturing, and telecommunications, and can be used in closed networks. It can be seamlessly integrated with existing PBX/CTI and CRM systems, allowing for secure implementation regardless of company size.
【Main Features】
① High-precision Speech Recognition
Equipped with a unique error correction function utilizing a specialized terminology dictionary, achieving over 90% recognition accuracy.
② Automatic Summarization in Required Formats
Automatically generates optimal summaries for different purposes such as RM registration, FAQ extraction, and VOC extraction.
Summarization styles (length, format, etc.) can be selected from the screen.
③ Free Addition/Modification of Summarization Patterns (Prompts)
Users can create and modify summarization patterns from the administration screen, which are reflected in real-time.
Continuous improvement can be achieved by immediately incorporating feedback from the operational site.
④ Flexible Integration with Existing Systems
Seamlessly integrates with existing speech recognition systems, PBX/CTI, and CRM.
Minimizes operational barriers during implementation.
⑤ Easy-to-use Pricing System (Usage-based/Fixed available)
Proprietary AI pre-processing reduces token count, enabling cost-effective operation.
Customers can choose between fixed or usage-based pricing according to their needs.
● Future Developments
AI Squared will continue to enhance the functions of "QuickSummary2.0" and promote new value creation utilizing generative AI, such as integration with AI agents. Through these initiatives, the company will strongly support the advancement of contact center operations and the improvement of customer experience.
● About AI Squared Inc.
With the belief of "enriching communication between companies and customers with AI," AI Squared provides AI technology-driven solutions in the contact center domain. Through its speech recognition and generative AI summarization service "QuickSummary2.0" and AI agents, it achieves operational efficiency and improved customer satisfaction.
Headquarters: PMO Tamachi 7F, 5-31-17 Shiba, Minato-ku, Tokyo
Established: December 1, 2015
Representative: Tomohiko Hori, Representative Director
Capital: 90 million yen
Business Activities: Provision of various IT services and consulting utilizing artificial intelligence (AI), etc.
URL: https://ai2-jp.com/
● Contact Information
【Inquiries regarding "QuickSummary2.0"】
AI Squared Inc.
TEL: 03-6809-4814
Mail: contact@ai2
▶ Service introduction and estimated cost simulation available here
■ Background of Feature Enhancement
The contact center industry is rapidly expanding its efforts to improve operational efficiency using generative AI. Particularly, the "speech recognition and AI summarization" field is seeing the most widespread adoption, regardless of contact center size. Customers using "QuickSummary2.0" have provided various requests regarding features and performance. Specifically, there was high demand not only for summarization that enhances operator productivity but also for monitoring features that contribute to improving management quality by administrators, and automated prompt generation features. AI Squared has earnestly addressed these on-site voices and realized these significant feature enhancements.
■ Key Points of Feature Enhancement
The following two features have been added. These features are provided as optional functions.
① Addition of Monitoring Function
A new monitoring function has been added, allowing contact center managers to immediately support operators during calls, establishing a system for quick intervention by managers. This significantly strengthens on-site quality control and emergency response capabilities.
② Addition of Automated Prompt Generation Function
In addition to the function that allows administrators to set instruction sentences (prompts) for modifying and adding summarization patterns used by operators, a new function has been added where generative AI automatically generates the instruction sentences themselves based on input text and desired summarization results. This allows for efficient construction and improvement of optimal summarization patterns even without specialized prompt engineering knowledge.
● About "QuickSummary2.0"
"QuickSummary2.0" is a speech recognition and AI summarization service provided by AI Squared. It accurately transcribes call content and automatically generates summaries tailored for various purposes such as CRM registration, FAQ creation, and VOC analysis. It supports industries with high security requirements, including finance, manufacturing, and telecommunications, and can be used in closed networks. It can be seamlessly integrated with existing PBX/CTI and CRM systems, allowing for secure implementation regardless of company size.
【Main Features】
① High-precision Speech Recognition
Equipped with a unique error correction function utilizing a specialized terminology dictionary, achieving over 90% recognition accuracy.
② Automatic Summarization in Required Formats
Automatically generates optimal summaries for different purposes such as RM registration, FAQ extraction, and VOC extraction.
Summarization styles (length, format, etc.) can be selected from the screen.
③ Free Addition/Modification of Summarization Patterns (Prompts)
Users can create and modify summarization patterns from the administration screen, which are reflected in real-time.
Continuous improvement can be achieved by immediately incorporating feedback from the operational site.
④ Flexible Integration with Existing Systems
Seamlessly integrates with existing speech recognition systems, PBX/CTI, and CRM.
Minimizes operational barriers during implementation.
⑤ Easy-to-use Pricing System (Usage-based/Fixed available)
Proprietary AI pre-processing reduces token count, enabling cost-effective operation.
Customers can choose between fixed or usage-based pricing according to their needs.
● Future Developments
AI Squared will continue to enhance the functions of "QuickSummary2.0" and promote new value creation utilizing generative AI, such as integration with AI agents. Through these initiatives, the company will strongly support the advancement of contact center operations and the improvement of customer experience.
● About AI Squared Inc.
With the belief of "enriching communication between companies and customers with AI," AI Squared provides AI technology-driven solutions in the contact center domain. Through its speech recognition and generative AI summarization service "QuickSummary2.0" and AI agents, it achieves operational efficiency and improved customer satisfaction.
Headquarters: PMO Tamachi 7F, 5-31-17 Shiba, Minato-ku, Tokyo
Established: December 1, 2015
Representative: Tomohiko Hori, Representative Director
Capital: 90 million yen
Business Activities: Provision of various IT services and consulting utilizing artificial intelligence (AI), etc.
URL: https://ai2-jp.com/
● Contact Information
【Inquiries regarding "QuickSummary2.0"】
AI Squared Inc.
TEL: 03-6809-4814
Mail: contact@ai2