Kobe City Tax Department Officially Adopts AI Shift's AI Worker VoiceAgent
Key facts
- Kobe City Tax Department Officially Adopts AI Shift's AI Worker VoiceAgent
- AI Shift announced the official adoption of AI Worker VoiceAgent by the Kobe City Tax Department. Following a 3-month trial yielding a 65%+ response rate, it aims to automate 70%+ of routine tax inquiries.
- Source: PR Times
- Date: June 5, 2026
Direct answer
AI Shift announced the official adoption of AI Worker VoiceAgent by the Kobe City Tax Department. Following a 3-month trial yielding a 65%+ response rate, it aims to automate 70%+ of routine tax inquiries.
- Citation
- Kobe City Tax Department Officially Adopts AI Shift's AI Worker VoiceAgent (June 5, 2026), PR Times
- Source
- PR Times
- Date
- June 5, 2026
AI Shift announced the official adoption of AI Worker VoiceAgent by the Kobe City Tax Department. Following a 3-month trial yielding a 65%+ response rate, it aims to automate 70%+ of routine tax inquiries.
📋 Article Processing Timeline
- 📰 Published: June 5, 2026 at 10:00
- 🔍 Collected: June 5, 2026 at 10:27 (27 min after Published)
- 🤖 AI Analyzed: June 6, 2026 at 18:46 (32h 19m after Collected)
AI Shift Inc. announced the official introduction of its AI Worker VoiceAgent at the Kobe City Tax Department to improve tax-related phone inquiry handling. This follows a successful trial from August 12 to October 31, 2025, conducted with NTT Marketing Act ProCX, which achieved a 65% automatic answer rate using voice scenarios and FAQ optimization. In the official rollout, the AI VoiceAgent will handle routine inquiries regarding resident taxes (such as tax notices, filings, and certificates) by interpreting intent and referencing FAQs. The system aims to automate over 70% of routine inquiries for specific tax items, reducing staff workload and improving service quality. If the agent cannot resolve an inquiry, the call is transferred to staff. AI Shift plans to enhance the voice agent's integration with generative AI to support more natural dialogue, expand the service to other tax items, and establish a primary reception system for all inquiries.
FAQ
Which municipality department officially introduced the 'AI Worker VoiceAgent'?
The Kobe City Tax Department.
Who is the representative of the developer company, AI Shift?
Yusuke Yoneyama, Representative Director and President.
What was the duration of the trial implementation prior to official introduction?
About 3 months, from August 12, 2025, to October 31, 2025.
What kind of inquiries are covered by the automatic response service?
General and routine questions regarding residence tax notices, filing, and certificate acquisition.
How are inquiries handled if the voice agent cannot answer them?
The phone call is transferred to the Kobe City Tax Department staff.