AICX Frontier 2026 Event Held

AI agents are now moving beyond the proof-of-concept and verification stages to the "implementation" and "market expansion" phases. Particularly in customer contact areas such as call centers, automation and advancement by AI are rapidly progressing, becoming critical themes that determine a company's competitiveness. In such a trend, the transformation of call centers into "value-creating profit centers" that enhance sales, LTV, and brand value, starting from customer insights, is becoming a reality. Therefore, it is now essential to accurately assess the current state of this transformation and discuss how to design future customer touchpoints. Against this backdrop, six AI-related companies promoting the automation and advancement of call centers will jointly hold the business conference **"AICX Frontier 2026 ~Social Implementation of AI Agents and Redefinition of Customer Contact Value~" on Tuesday, May 19, 2026**. This event will bring together companies practicing AI utilization at the forefront of customer contact, engaging in discussions that delve into the real-world knowledge, challenges, and business impacts of AI agent implementation and operation. Condensing real-world knowledge born from the front lines of implementation and operation, rather than theory. It will present multifaceted approaches to the path of call centers transforming from "places that consume value" to "places that create value." ### ■ Event Outline * **Event Name**: AICX Frontier 2026 ~Social Implementation of AI Agents and Redefinition of Customer Contact Value~ * **Date and Time**: Tuesday, May 19, 2026, 14:00~ * **Format**: Offline * **Venue**: 21F, Shibuya Scramble Square, 2-24-12 Shibuya, Shibuya-ku, Tokyo, 150-0002 * **Organizers**: General Incorporated Association AICX Association, AI Shift Inc., IVRy Inc., KARAKURI Inc., Gen-AX Inc., RightTouch Inc., Mobils Inc./vottia Inc. (in no particular order) ### ■ Timetable / Session Content (Table content would be translated here if available in the original text)