'Watami no Takushoku' Achieves Automated Delivery Area Verification Through the Introduction of AI Worker VoiceAgent
AI Shift's 'AI Worker VoiceAgent' has been introduced to Watami's meal delivery service. By integrating with the Zenrin Maps API, the AI automates delivery area verification and handles overflow calls, preventing lost opportunities.
📋 Article Processing Timeline
- 📰 Published: April 6, 2026 at 21:30
- 🔍 Collected: April 6, 2026 at 13:00
- 🤖 AI Analyzed: April 21, 2026 at 00:57 (347h 57m after Collected)
AI Shift Inc. (Headquarters: Shibuya-ku, Tokyo, President and CEO: Yuito Yoneyama, hereinafter 'AI Shift') announces that its voice AI agent, 'AI Worker VoiceAgent,' which handles telephone inquiries, has been introduced to the 'Watami no Takushoku' service operated by Watami Co., Ltd. (Headquarters: Ota-ku, Tokyo, Representative Director, Chairman and President CEO: Miki Watanabe, hereinafter 'Watami').
Through this implementation, the automation of handling overflow calls occurring after TV commercial broadcasts and inquiries outside business hours has been achieved, preventing opportunity loss and improving operational efficiency.
## Background of the Introduction
'Watami no Takushoku' is a meal delivery service widely used by many customers, primarily the elderly. After TV commercials were broadcast, orders and inquiry calls surged, leading to situations where the burden on the call center was extremely high. Specifically, to handle the overflow calls generated after commercials, temporary staffing increases were necessary, making the operational burden a significant issue.
Furthermore, there were cases where calls could not be answered during peak periods or outside business hours, potentially leading to missed order opportunities. Additionally, because 'Watami no Takushoku' has defined delivery areas by region, it is necessary to confirm whether an address is within the delivery area when accepting an order. Due to anxiety over fully automating the order process, the final operation previously relied on operators calling customers back.
To resolve these issues, automate order reception, and improve completion rates, Watami considered automating telephone response operations and ultimately introduced 'AI Worker VoiceAgent,' which features the address recognition function necessary for determining delivery availability.
## Reasons for Introduction
When introducing AI Worker VoiceAgent, what Watami evaluated particularly highly was the address specification function and the recognition accuracy of phone numbers and names.
This service integrates with the ZENRIN Maps API, equipping it with a function to specify addresses utilizing ZENRIN's address data. This makes it possible to automatically determine whether an address is within the delivery area based on the postal code. Furthermore, it is possible to switch the guidance content depending on the result. Additionally, its ability to consistently acquire information necessary for order reception was highly evaluated, as it can recognize critical information such as phone numbers, postal codes, and names with high accuracy.
## How it is Utilized
Currently, AI Worker VoiceAgent is utilized as the primary reception for orders and inquiries regarding 'Watami no Takushoku'. When a call is received, it first asks for the postal code to automatically determine if the location is within the delivery area. If it is within the delivery area, it asks for necessary information such as the name and phone number for a callback response. On the other hand, if it is in an un-deliverable area, it guides the caller to a different dial and directs them to the appropriate contact window.
Through this implementation, the automation of handling overflow calls occurring after TV commercial broadcasts and inquiries outside business hours has been achieved, preventing opportunity loss and improving operational efficiency.
## Background of the Introduction
'Watami no Takushoku' is a meal delivery service widely used by many customers, primarily the elderly. After TV commercials were broadcast, orders and inquiry calls surged, leading to situations where the burden on the call center was extremely high. Specifically, to handle the overflow calls generated after commercials, temporary staffing increases were necessary, making the operational burden a significant issue.
Furthermore, there were cases where calls could not be answered during peak periods or outside business hours, potentially leading to missed order opportunities. Additionally, because 'Watami no Takushoku' has defined delivery areas by region, it is necessary to confirm whether an address is within the delivery area when accepting an order. Due to anxiety over fully automating the order process, the final operation previously relied on operators calling customers back.
To resolve these issues, automate order reception, and improve completion rates, Watami considered automating telephone response operations and ultimately introduced 'AI Worker VoiceAgent,' which features the address recognition function necessary for determining delivery availability.
## Reasons for Introduction
When introducing AI Worker VoiceAgent, what Watami evaluated particularly highly was the address specification function and the recognition accuracy of phone numbers and names.
This service integrates with the ZENRIN Maps API, equipping it with a function to specify addresses utilizing ZENRIN's address data. This makes it possible to automatically determine whether an address is within the delivery area based on the postal code. Furthermore, it is possible to switch the guidance content depending on the result. Additionally, its ability to consistently acquire information necessary for order reception was highly evaluated, as it can recognize critical information such as phone numbers, postal codes, and names with high accuracy.
## How it is Utilized
Currently, AI Worker VoiceAgent is utilized as the primary reception for orders and inquiries regarding 'Watami no Takushoku'. When a call is received, it first asks for the postal code to automatically determine if the location is within the delivery area. If it is within the delivery area, it asks for necessary information such as the name and phone number for a callback response. On the other hand, if it is in an un-deliverable area, it guides the caller to a different dial and directs them to the appropriate contact window.