Advanced Media Inc. announced that its AI voice recognition solution, 'AmiVoice Communication Suite,' has been adopted by a child consultation center in one of Tokyo's 23 wards. The system automatically transcribes telephone consultations, which exceed 200 calls daily, significantly reducing the administrative burden on staff and allowing them to focus on specialized casework. It also features real-time monitoring and emotional analysis to support staff during high-stress consultations, improving overall service quality.

FACT BOX

  • Source: PR TIMES
  • Category: New Product/キャンペーン
  • Products / services: AmiVoice Communication Suite