Release of the New CenterEye Adapter Provided by Star Systems, Integrating the AI Voice Recognition Solution AmiVoiceⓇ Communication Suite for Contact Centers with NiCE CXone
Star Systems has released a new CenterEye adapter that seamlessly integrates Advanced Media's AmiVoice and NiCE's CXone for contact centers.
📋 Article Processing Timeline
- 📰 Published: April 9, 2026 at 20:00
- 🔍 Collected: April 9, 2026 at 11:30
- 🤖 AI Analyzed: April 18, 2026 at 19:48 (224h 18m after Collected)
A dedicated adapter that seamlessly integrates the AI voice recognition solution for contact centers 'AmiVoice Communication Suite' provided by Advanced Media, Inc. (Headquarters: Toshima-ku, Tokyo, President & CEO: Kiyoyuki Suzuki, hereinafter Advanced Media) and the cloud-based contact center platform 'NiCE CXone' by NICE Japan Co., Ltd. (Location: Minato-ku, Tokyo, President: Olivier Géolet, hereinafter NiCE), has been released by Star Systems Co., Ltd. (Headquarters: Minato-ku, Tokyo, President: Victor Shvetsky, hereinafter Star Systems) as a new lineup of its contact center solution 'CenterEye'.
By utilizing the dedicated adapter, direct integration between 'AmiVoice Communication Suite' and 'NiCE CXone' is possible. Functions that support business efficiency, improved interaction quality, and enhanced customer experience (CX)—such as real-time text transcription of call contents, operator support during calls, automation of after-call work, and visualization of interaction quality covering all calls—can be introduced without complex system development.
Background and Overview
In the contact center industry, improving customer experience (CX) through digital transformation (DX) and increasing operational efficiency to solve labor shortages are critical challenges.
Now, the dedicated adapter for 'CenterEye', newly provided by Star Systems, has directly integrated the domestic No.1 share (*) AI voice recognition solution for contact centers 'AmiVoice Communication Suite' with the world's top-share CCaaS (Contact Center as a Service) 'NiCE CXone'. As a result, the complex system development previously required is minimized, and an advanced voice utilization environment can be built in a short period.
Main Features of the Dedicated Adapter
1. High-precision Real-time Integration
Smoothly transfers the audio stream from 'NiCE CXone' to 'AmiVoice Communication Suite', and through high-precision voice recognition, transcribes call contents into text in real time.
2. Reduction of Operating Costs
Reduces operators' after-call work (ACW). By maximizing the features of 'AmiVoice Communication Suite' within the 'NiCE CXone' environment, such as automatically displaying knowledge corresponding to the call content, it supports reducing operator workload and improving interaction quality.
3. Advancement of Quality Management
By utilizing 'AmiVoice Communication Suite', it is possible to conduct automatic monitoring, emotion analysis, and compliance checks of all calls.
Comments from Company Representatives
Victor Shvetsky, President of Star Systems Co., Ltd.
By utilizing the dedicated adapter, direct integration between 'AmiVoice Communication Suite' and 'NiCE CXone' is possible. Functions that support business efficiency, improved interaction quality, and enhanced customer experience (CX)—such as real-time text transcription of call contents, operator support during calls, automation of after-call work, and visualization of interaction quality covering all calls—can be introduced without complex system development.
Background and Overview
In the contact center industry, improving customer experience (CX) through digital transformation (DX) and increasing operational efficiency to solve labor shortages are critical challenges.
Now, the dedicated adapter for 'CenterEye', newly provided by Star Systems, has directly integrated the domestic No.1 share (*) AI voice recognition solution for contact centers 'AmiVoice Communication Suite' with the world's top-share CCaaS (Contact Center as a Service) 'NiCE CXone'. As a result, the complex system development previously required is minimized, and an advanced voice utilization environment can be built in a short period.
Main Features of the Dedicated Adapter
1. High-precision Real-time Integration
Smoothly transfers the audio stream from 'NiCE CXone' to 'AmiVoice Communication Suite', and through high-precision voice recognition, transcribes call contents into text in real time.
2. Reduction of Operating Costs
Reduces operators' after-call work (ACW). By maximizing the features of 'AmiVoice Communication Suite' within the 'NiCE CXone' environment, such as automatically displaying knowledge corresponding to the call content, it supports reducing operator workload and improving interaction quality.
3. Advancement of Quality Management
By utilizing 'AmiVoice Communication Suite', it is possible to conduct automatic monitoring, emotion analysis, and compliance checks of all calls.
Comments from Company Representatives
Victor Shvetsky, President of Star Systems Co., Ltd.