[Online Seminar] Raising Customer Satisfaction with Voice x Emotion Analysis: What are Customers' Hidden True Feelings Revealed from Data? [April 16 (Thu) Co-hosted]
This online seminar, co-hosted by Advanced Media Inc. and Sky Perfect Customer Relations (SPCC) on April 16, 2026, will explore how voice and emotion analysis can significantly improve customer satisfaction and operational efficiency in contact centers. It will feature practical insights and real-world examples for improving response quality, preventing complaints, and enhancing customer experience without increasing human resources.
📋 Article Processing Timeline
- 📰 Published: April 2, 2026 at 20:00
- 🔍 Collected: April 2, 2026 at 14:01
- 🤖 AI Analyzed: April 17, 2026 at 06:42 (352h 41m after Collected)
On Thursday, April 16, 2026, Advanced Media Inc. (Headquarters: Toshima-ku, Tokyo, President and CEO: Kiyoyuki Suzuki, hereinafter referred to as Advanced Media) will co-host an online seminar with Advanced Media x Sky Perfect Customer Relations (SPCC) titled 'Raising Customer Satisfaction with Voice x Emotion Analysis: What are Customers' Hidden True Feelings Revealed from Data?'
We want to increase customer satisfaction. However, there are limits to people and time.
The key to resolving this dilemma is voice data x emotion analysis.
This webinar will thoroughly explain how to simultaneously achieve customer satisfaction improvement and operational efficiency through this approach. We will deliver insights that can be immediately applied in the field, along with real-world examples. Please take this opportunity to experience concrete methods for achieving both 'quality or efficiency?' not as a choice between the two.
■ Recommended for the following people:
- Those who want to improve the quality of responses in their contact centers.
- Those troubled by the prevention of complaints and the reliance on individual skills for handling them.
- Those who want to improve quality and efficiency simultaneously without spending time or human resources.
- Those who want a concrete image of how to utilize emotion analysis in their operations.
Raising Customer Satisfaction with Voice x Emotion Analysis
What are Customers' Hidden True Feelings Revealed from Data?
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Date and Time |
Thursday, April 16, 2026, 12:00 PM – 1:00 PM |
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Application Deadline |
Wednesday, April 15, 2026, 5:00 PM |
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Content |
Part 1: Tamana Yokosawa, CTI Business Division, Advanced Media Inc. Despite the growing importance of customer satisfaction, many challenges remain in the field, such as variations in response quality, reliance on individual skills, and difficulty in preventing complaints. This lecture will divide contact center operations into ① during phone interactions ② during trouble/complaint situations and ③ during post-response recording and review – "3 moments that influence customer evaluation" – and explain what should be addressed in each phase with real examples. It's about how to create a system that allows anyone to provide consistently high-quality responses, not just improving immediate response quality. The content is designed to help you visualize concrete scenarios that can be replicated in the field. Sky Perfect Customer Relations (SPCC) Inc. Market Development Department, Business Process Solutions Group Product Manager, Ken Nakajima
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Location |
Zoom |
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Participation Fee |
Free (Pre-registration required) |
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How to Participate |
Please apply via the application form. |
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Notes |
※ This seminar will be conducted online. ※ Photography and recording of this seminar are prohibited. Thank you for your understanding. ※ Content is subject to change without notice. ※ Competitors are not permitted to participate. |
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Organizer |
Advanced Media Inc. |
[Inquiries regarding this matter]
Advanced Media Inc.
CTI Business Division, Seminar Office
MAIL: ami-cti-users-ml@advanced-media.co.jp