AI Voice Bot "AmiVoiceⓇ ISR Studio" Enhances External System Integration, Adds REST API Support for Cybozu's "kintone"

Advanced Media, Inc. (Headquarters: Toshima-ku, Tokyo; Chairman and CEO: Kiyoyuki Suzuki), has enhanced the external system integration capabilities of its easy-to-use, high-precision AI voice bot (automated telephone response system), "AmiVoice ISR Studio." The first step in this enhancement is support for integration with "kintone," a no-code tool provided by Cybozu, Inc. (Headquarters: Chuo-ku, Tokyo; President and CEO: Yoshihisa Aono).

This functionality is achieved through integration with REST APIs provided by external systems, enabling flexible and smooth collaboration with various business systems without dependency on a specific environment.

In the contact center industry, AI-driven business reform has become a critical theme to overcome severe labor shortages and achieve sustainable corporate growth. Among the available technologies, voice bots, which enable 24/7 unmanned support and reduce the workload for human agents, are gaining significant attention. According to the "Call Center White Paper 2025" (*1), "voice bots (with generative AI)" are the second most planned IT solution for future adoption (30.3%).

In response to these market needs, the external system integration capabilities of "AmiVoice ISR Studio" have been strengthened to expand the application areas of voice bots and support more sophisticated automation of telephone support tasks.

This new feature enables high-precision and advanced automated telephone support by utilizing data from "kintone." By referencing customer information registered in "kintone," it automates data-driven telephone interactions such as "identity verification by member number" and "customer interviews using member information." It also supports data entry and updates to "kintone," allowing for actions like "updating reservation details" and "automatically logging interaction content" based on the information gathered during the call.

The first case study for the integration of "AmiVoice ISR Studio" and "kintone" is planned for implementation at Daiwa LifeNext Co., Ltd. (Headquarters: Minato-ku, Tokyo; President and CEO: Eiji Saito).

■ Comment from Daiwa LifeNext Co., Ltd.

Since starting with "AmiVoice ISR Studio" in September 2025, our company has achieved approximately 170 hours of automated telephone reception per month for handling support for group partner companies and initial customer intake.

With the realization of this "AmiVoice ISR Studio" and "kintone" integration, we believe that in addition to automated reception via the voice bot, it will be possible to automate the creation of support histories through data linkage with "kintone," and enable further automation using conditional branching and alert functions after a record is created.

As a heavy user of "kintone," not only in our call center department but widely throughout the company, we see this feature release as a highly beneficial update that will promote the advancement of our business processes and further expand its areas of application.

Daiwa LifeNext will continue to work on improving service quality through digital utilization under our mission of "achieving both customer convenience and operational efficiency."

In addition to enhancing external system integration, "AmiVoice ISR Studio" has been upgraded to further improve the convenience and accuracy of its automated telephone response capabilities.

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