Adecco Commences Operation of Tokyo's 'FY2026 Care and Disability Welfare Workplace Customer Harassment Prevention Project'
Adecco Japan has been contracted by the Tokyo Metropolitan Government to operate the 'FY2026 Care and Disability Welfare Workplace Customer Harassment Prevention Project.' By establishing support hotlines and conducting seminars, Adecco will help create a safer working environment for staff in the care and welfare sectors.
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- 📰 Published: May 26, 2026 at 20:30
- 🔍 Collected: May 26, 2026 at 12:01
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Adecco, the workforce solutions brand of Adecco Japan—the Japanese subsidiary of global HR services leader Adecco Group—has officially commenced the operation of the 'FY2026 Care and Disability Welfare Workplace Customer Harassment Prevention Project' commissioned by the Tokyo Metropolitan Government. Through this project, Adecco aims to support the development of environments where staff in the nursing and disability care sectors can perform their duties with peace of mind.
In recent years, the care and disability welfare workplace has seen an increase in unreasonable behavior and demands from users and their families—collectively termed 'customer harassment' (kasuhara)—that threaten the dignity and well-being of staff and degrade the working environment. According to a survey by the Tokyo Metropolitan Government, 79.6% of respondents felt that customer harassment had increased. Furthermore, when asked if they had experienced or witnessed harassment while working, 21.7% of those in the 'medical and welfare' sector reported being victims, compared to a 16.8% average across all industries, highlighting the susceptibility of care workers to such harassment.
In response, the Tokyo Metropolitan Government enacted the nation’s first 'Tokyo Customer Harassment Prevention Ordinance' in April 2025, aimed at preventing harassment and fostering safe workplaces for workers.
Under this project, Adecco will establish a comprehensive consultation desk for nursing and disability welfare staff and provide harassment prevention seminars for business operators. Through these initiatives, Adecco will not only ensure workplace safety but also support the establishment of environments where staff can work securely.
Adecco possesses an extensive track record of managing projects commissioned by government and local municipal bodies. Leveraging its long-standing expertise in improving workplace environments, the company remains committed to supporting safe working environments and the career development of all workers.
In recent years, the care and disability welfare workplace has seen an increase in unreasonable behavior and demands from users and their families—collectively termed 'customer harassment' (kasuhara)—that threaten the dignity and well-being of staff and degrade the working environment. According to a survey by the Tokyo Metropolitan Government, 79.6% of respondents felt that customer harassment had increased. Furthermore, when asked if they had experienced or witnessed harassment while working, 21.7% of those in the 'medical and welfare' sector reported being victims, compared to a 16.8% average across all industries, highlighting the susceptibility of care workers to such harassment.
In response, the Tokyo Metropolitan Government enacted the nation’s first 'Tokyo Customer Harassment Prevention Ordinance' in April 2025, aimed at preventing harassment and fostering safe workplaces for workers.
Under this project, Adecco will establish a comprehensive consultation desk for nursing and disability welfare staff and provide harassment prevention seminars for business operators. Through these initiatives, Adecco will not only ensure workplace safety but also support the establishment of environments where staff can work securely.
Adecco possesses an extensive track record of managing projects commissioned by government and local municipal bodies. Leveraging its long-standing expertise in improving workplace environments, the company remains committed to supporting safe working environments and the career development of all workers.
FAQ
Adeccoが受託した東京都の事業とは何ですか？
「令和8年度 介護・障害福祉現場におけるカスタマーハラスメント対策強化事業」であり、介護・障がい福祉現場でのカスタマーハラスメントを防ぎ、職員が安心して働ける環境の整備を目的としています。
本事業においてAdeccoは具体的にどのような取り組みを行いますか？
「東京都介護・障害福祉サービス等職員カスタマー・ハラスメント総合相談窓口」の設置および、事業者を対象としたハラスメント対策セミナーを実施します。
なぜ介護現場でのカスハラ対策が必要なのですか？
東京都の調査で「医療、福祉」業の働き手の21.7%がカスハラ被害を経験しており、全業種平均の16.8%を上回るなど、職員の尊厳や心身の安全が脅かされる事案が増加しているためです。
東京都のカスハラ防止に関する法的背景は？
2025年4月に全国の自治体で初めて「東京都カスタマー・ハラスメント防止条例」が施行され、安心・安全な職場環境整備に向けた取り組みが進められています。
Adeccoのこれまでの実績は？
官公庁や地方自治体による受託事業を多数運営しており、職場環境の向上に関する長年のノウハウを有しています。