Reservation and Arrangement System for Ancillary Services for Accommodation Facilities "talkappi ORDER" Starts Providing Automatic Update Function for Available Slots

Activalues Co., Ltd. (Head Office: Shibuya-ku, Tokyo) is pleased to announce that it has started providing a new automatic update function for available slots (number of bookable reservations) in "talkappi ORDER," its reservation and arrangement system for ancillary services for accommodation facilities.

This function automates the manual task of updating available slots, preventing reservation suspensions due to missed updates and lost opportunities, while **improving the efficiency of on-site operations**.

■ On-site Issue: Days When Reservations Cannot Be Made Occur

Ancillary services such as private baths, shuttle buses, and activities are generally operated with advance reservations. Many facilities operate as follows:

1. Set available slots in advance

2. Set reservation start date (e.g., 1 week or 30 days before the usage date)

3. Manually update available slots before they run out

However, in reality, due to reasons such as:

• Being too busy to respond promptly

• Forgetting to update altogether

there are not a few cases where missed updates of available slots occur, leading to reservation acceptance being suspended or the period during which reservations can be made becoming shorter.

This is an issue that directly leads to lost reservation opportunities = loss of sales that should have been received.

■ New Function: Automatic Update of Available Slots

To solve these issues, "talkappi ORDER" has developed a function that automatically extends available slots.

＜Function Overview＞

• Determine available slots based on the reservation start date (e.g., 1 week, 30 days before the usage date)

• Automatically extend by one day when available slots run short

• If an end date is set, automatic updates continue until that date

• If no end date is set, automatic updates continue indefinitely

This ensures that the necessary available slots for reservation acceptance are always maintained.

＜Example of Usage Image＞

• Period with available slots set in advance: May 1, 2026 - June 30, 2026

• Reservation start date: 30 days before the usage date

▼ May 31
→ No update as necessary available slots are secured

▼ June 1
→ Available slots are short by 1 day, and July 1's slot is automatically added (extended by 1 day)

This mechanism prevents the situation where "reservations cannot be made when noticed."

■ Introduction Benefits

1. Prevention of Lost Opportunities

Prevents reservation suspensions due to insufficient available slots, maximizing sales opportunities.

2. Reduction of Workload

Eliminates the need for manual updates and alert handling, reducing the burden on staff.

3. Stabilization of Operations

Eliminates reliance on specific individuals and human errors, achieving stable reservation management.

■ About "talkappi ORDER"

"talkappi ORDER" is a system for arranging and reserving ancillary services, being increasingly adopted mainly by hotels and ryokans. It supports diverse operations such as managing available slots per product and according to date/time, online payments via credit cards and Amazon Pay, automatic handling of reservation changes/cancellations, multilingual reservation acceptance, recording/managing email correspondence history, AI-generated response texts, and shipping fee settings. Furthermore, by linking with major PMS, it contributes to improving the efficiency of on-site operations.

Currently, it has been introduced in over 500 accommodation and tourism facilities nationwide (*1), streamlining advance reservations for restaurants, private baths, meal options, shuttle services, and activities, improving guest experience while simultaneously maximizing sales of food & beverage and ancillary services and enhancing operational efficiency.

*1: Cumulative number of reservation system introductions as of March 2026

＜Main Usage Scenarios＞

• Restaurant reservations (specifying venue, course/dish, time)

• Private bath reservation acceptance

• Shuttle bus reservation management

• Advance arrangement for anniversary options (cakes, flower bouquets, etc.)

• Activity and experience reservations

• Event participation applications such as dinner shows

• Reservation sales of Osechi dishes and Christmas cakes

• Online sales of hotel goods and local specialty products, etc.

▶︎Details here: https://talkappi.com/order

■ Future Development

Activalues will continue to support the optimization of ancillary service sales and operational efficiency in accommodation facilities through "talkappi ORDER," contributing to the provision of a higher customer experience.

■ Company Profile

Company Name: Activalues Co., Ltd.

Location: A-PLACE Yoyogi 9F, 5-23-15 Sendagaya, Shibuya-ku, Tokyo

Company Establishment: June 17, 2016

Representative Director and President: Chen Shi

Capital: 491.95 million yen (including capital reserves)

Corporate Website: https://activalues.com

■ Contact Information for this Matter

Activalues Co., Ltd. info@activalues.com

Contact Persons: Nishida (Sales), Li (Public Relations)