Digital Wholesaler MOZU Order Releases Chat Function Specialized for Renovation Companies' Procurement

MOZU Corporation (Headquarters: Minato-ku, Tokyo; Representative Director: Shinpei Noguchi), which operates MOZU Order, the industry's first 'digital wholesaler' service, announces the full-scale deployment of a '75-member specialized team system by product and function' and a 'new management system that organizes and centralizes communication for each site' to maximize the operational efficiency of renovation companies. ## ■ Background: Managing procurement for diverse projects burdens renovation sites For renovation companies handling multiple projects simultaneously, selecting, ordering, and managing delivery dates for a wide variety of materials—from plumbing fixtures to electrical materials, air conditioning, and interiors—is extremely complex. Information like 'which project, which staff member, and what was discussed' tends to be scattered, leading to confirmation oversights and arrangement errors, which pose significant risks in construction management. MOZU Order solves this problem by combining a 'professional organization specialized in materials' and a 'site-specific information management system.' ## ■ 1. A professional group of 75 members, divided by material and function MOZU Order goes beyond the traditional model of one person handling one customer, with 'specialized teams' proficient in each material functioning as your company's back office. - Specialized team system by material: To prevent 'equipment incompatibility' unique to renovations, specialized staff support the site. They perform accurate compatibility checks, ensure no parts are missed in calculations, and promptly suggest alternatives when items are discontinued, preventing on-site confusion and construction delays. - Function-specific division of labor: - Manufacturer collaboration team: Negotiates directly with manufacturers to secure optimal delivery times and prices. - Order and delivery management team: Handles delivery adjustments to ensure smooth supply and prevent site stoppages. - Quotation creation team: Industry veterans respond quickly to quotation requests for various products such as kitchens and unit baths. This material-specific team structure and function-specific division of labor achieve both 'speed of response' and 'accuracy,' which were not possible with traditional wholesalers. ## ■ 2. 'Project-specific communication management' to reduce on-site confusion For renovation companies managing multiple projects simultaneously, communication management with suppliers is extremely complex. Scattered information across different contacts, emails, LINE, and phone calls for each material leads to confirmation oversights and ordering errors, ultimately resulting in significant business risks such as site stagnation and reduced contract rates. **MOZU Order's new 'Project Chat' function is not just a chat tool.** It fundamentally transforms on-site productivity through three approaches by creating channels 'per project' for the vast amount of communication that occurs before material ordering: - Information centralization per site: All interactions are independently organized by site (project), allowing instant review of quotation requests and delivery response history. With just a smartphone, you can immediately check 'that project's specifications' even while on the go or at the site. - Overwhelming 'ease of information sharing': This system allows your entire team to share information, not just one-on-one interactions between a representative and our staff. Progress on internal projects can be grasped at a glance, so work does not stop even if a representative is absent. - Optimal assignment of specialized staff: MOZU forms the optimal team internally according to the necessary materials (plumbing, electrical, etc.) for each project. Professionals in each field join as needed, dramatically improving communication efficiency. ### ■ User Voice: Atsushi Yokozawa, Enokida Kōmuten Co., Ltd. **Members who pre-introduced 'Project Chat' have highly praised it, stating that the on-site situation has dramatically improved.** Previously, we used email and personal LINE for communication with wholesalers, and information was scattered and difficult to grasp. However, with chats separated by project, information is perfectly organized, and visibility has greatly improved. Furthermore, the significant advantage is that I, as the quotation and procurement manager, and the site supervisor can share the same chat screen. Progress sharing between staff and handover to the site have become smooth, solving internal collaboration issues. The effort to search through past history has also been eliminated, enabling quicker responses. ## ■ Introducing MOZU's quotation creation members MOZU's quotation creation is handled by professionals from trading companies and on-site experience. They prevent complex material selection and ordering omissions, promising 'highly accurate quotations that keep the site running smoothly,' which renovation companies can confidently propose to their clients. Plumbing Staff K.W From a housing equipment trading company (10 years of industry experience). Achieved 1st place company-wide in new sales and 3rd place company-wide in the CS Award. "I am good at plumbing equipment and process management. I will make proposals that are close to the customer." Joinery Staff T.T Worked for a housing equipment and building materials trading company for 7 years, then gained 5 years of experience as a renovation site salesperson. At MOZU Corporation, he is responsible for the joinery area, utilizing his product knowledge and on-site experience. Electrical and Pipe Material Staff Y.T From a pipe material trading company. Possesses deep specialized knowledge in water supply/drainage and air conditioning equipment construction. Joined MOZU Corporation with the ambition to reform the industry. Currently, he is responsible for the highly specialized and complex electrical and pipe material areas. ## ■ Future Business Development: Further Deepening the Value of Digital Wholesaler MOZU Order will accelerate service enhancements to become a partner that solves all on-site challenges. - Digital enhancement: Efficiency improvement in quotation and plan creation using AI. - Delivery enhancement: Further expand flexible delivery options such as separate deliveries and unattended drop-offs to reduce the burden on sites. - Assembly and construction enhancement: Strengthen assembly and construction services for highly requested items like kitchens and unit baths to support businesses struggling with a shortage of skilled workers. - Expansion of product lineup: In addition to existing main sales products such as electrical materials and plumbing fixtures, we will strengthen the lineup of exteriors and joinery to aim for a platform where materials can be sourced in one stop. ### ■ About MOZU Order MOZU Order is a free membership service exclusively for construction companies, allowing them to procure materials at low prices. As the industry's first 'digital wholesaler,' it offers plan proposals and sales of various materials such as kitchens, unit baths, air conditioners, water heaters, faucets, joinery, and wallpaper, contributing to cost reduction and operational efficiency for construction companies. Company Name: MOZU Corporation Location: KDX Toranomon 1-chome Building 11F, 1-10-5 Toranomon, Minato-ku, Tokyo 105-0001 Representative: Shinpei Noguchi, Representative Director CEO Established: May 2023 Business Description: Development and operation of the digital wholesaler 'MOZU Order' URL: https://order.pcs.mozu-inc.jp/services MOZU Corporation Public Relations: Kakuda TEL: 03-6555-3152 Email: pr@mozu-inc.com