Digital Wholesaler MOZU Order Releases Chat Function Specializing in Procurement for Renovation Companies
MOZU Inc., operator of the industry-first "digital wholesaler" service MOZU Order, announces the full-scale rollout of a new chat function and a 75-person specialized team system to maximize operational efficiency for renovation companies. This system consolidates project-specific communication, solving the issue of scattered information and preventing costly errors.
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- 📰 Published: March 31, 2026 at 19:00
- 🔍 Collected: April 1, 2026 at 13:39 (18h 39m after Published)
- 🤖 AI Analyzed: April 22, 2026 at 03:41 (494h 2m after Collected)
MOZU Inc. (Headquarters: Minato-ku, Tokyo; CEO: Shinpei Noguchi), operator of the industry-first "digital wholesaler" service [MOZU Order], announces the full-scale rollout of a "75-person specialized team system organized by product and function" and a "new management system that organizes and consolidates communication for each worksite" to maximize the operational efficiency of renovation companies.
## ■ Background: Procurement management for diverse projects becomes a burden on renovation sites
For renovation companies handling many projects in parallel, the selection, ordering, and delivery management of a wide variety of materials—not just plumbing fixtures but also electrical materials, air conditioning, and interior finishes—for each site is extremely complicated. Information on "who talked about what for which project" tends to become dispersed, and confirmation oversights and arrangement errors have become a major risk in construction management.
MOZU Order solves this problem by combining a "professional organization for each product category" and an "information management system for each worksite."
## ■ 1. A professional group of 75 people, divided by materials and functions
At MOZU Order, a "specialized team" well-versed in each product category functions as your company's back office, going beyond the traditional one-to-one support model.
- Specialized team system by material: To prevent "equipment incompatibility" unique to renovations, specialized staff support the worksite. They perform accurate compatibility checks, create estimates without missing parts, and promptly propose alternatives for discontinued products, preventing on-site confusion and construction delays.
- Functional division of labor specializing in roles:
- Manufacturer liaison team: Directly negotiates with manufacturers to secure optimal delivery times and prices.
- Ordering and delivery management team: Handles delivery coordination to ensure a smooth supply so that work on-site does not stop.
- Quoting team: Industry veterans respond speedily to quotation requests for various products such as kitchens and unit baths.
This system of material-specific teams and role-based functional division achieves both "speed of response" and "accuracy," something traditional wholesalers could not accomplish.
## ■ 2. "Project-based communication management" to reduce on-site confusion
For renovation companies handling many projects in parallel, managing communication with suppliers is extremely complex. The scattering of information across different contacts for each material, emails, LINE, and phone calls can lead to oversights and ordering errors, which ultimately connect to major business risks such as work stoppages and a lower contract closing rate.
[MOZU Order]'s new feature, "Project Chat," is not just a chat tool.
It creates channels for the vast amount of communication that occurs before a material is ordered on a "per-project basis" and fundamentally transforms on-site productivity with the following three approaches:
- Information consolidation for each worksite: All interactions are organized independently for each worksite (project), allowing for instant review of the history of quotation requests and delivery time responses. With a single smartphone, you can instantly check "the specifications for that project" while on the move or from the site.
- Overwhelming "ease of information sharing": It's a system where your entire team can share information, rather than a "1-on-1" exchange between a representative and our staff. Since the progress of internal projects can be seen at a glance, work does not stop even if the person in charge is absent.
## ■ Background: Procurement management for diverse projects becomes a burden on renovation sites
For renovation companies handling many projects in parallel, the selection, ordering, and delivery management of a wide variety of materials—not just plumbing fixtures but also electrical materials, air conditioning, and interior finishes—for each site is extremely complicated. Information on "who talked about what for which project" tends to become dispersed, and confirmation oversights and arrangement errors have become a major risk in construction management.
MOZU Order solves this problem by combining a "professional organization for each product category" and an "information management system for each worksite."
## ■ 1. A professional group of 75 people, divided by materials and functions
At MOZU Order, a "specialized team" well-versed in each product category functions as your company's back office, going beyond the traditional one-to-one support model.
- Specialized team system by material: To prevent "equipment incompatibility" unique to renovations, specialized staff support the worksite. They perform accurate compatibility checks, create estimates without missing parts, and promptly propose alternatives for discontinued products, preventing on-site confusion and construction delays.
- Functional division of labor specializing in roles:
- Manufacturer liaison team: Directly negotiates with manufacturers to secure optimal delivery times and prices.
- Ordering and delivery management team: Handles delivery coordination to ensure a smooth supply so that work on-site does not stop.
- Quoting team: Industry veterans respond speedily to quotation requests for various products such as kitchens and unit baths.
This system of material-specific teams and role-based functional division achieves both "speed of response" and "accuracy," something traditional wholesalers could not accomplish.
## ■ 2. "Project-based communication management" to reduce on-site confusion
For renovation companies handling many projects in parallel, managing communication with suppliers is extremely complex. The scattering of information across different contacts for each material, emails, LINE, and phone calls can lead to oversights and ordering errors, which ultimately connect to major business risks such as work stoppages and a lower contract closing rate.
[MOZU Order]'s new feature, "Project Chat," is not just a chat tool.
It creates channels for the vast amount of communication that occurs before a material is ordered on a "per-project basis" and fundamentally transforms on-site productivity with the following three approaches:
- Information consolidation for each worksite: All interactions are organized independently for each worksite (project), allowing for instant review of the history of quotation requests and delivery time responses. With a single smartphone, you can instantly check "the specifications for that project" while on the move or from the site.
- Overwhelming "ease of information sharing": It's a system where your entire team can share information, rather than a "1-on-1" exchange between a representative and our staff. Since the progress of internal projects can be seen at a glance, work does not stop even if the person in charge is absent.