ABEJA Launches DX/AI Business Partnership with The Tochigi Bank

ABEJA, a company dedicated to 'Implementing a Prosperous World' through human-AI collaboration, has launched a business partnership with The Tochigi Bank regarding their DX/AI business domain.

ABEJA has been collaborating with The Tochigi Bank since 2021, supporting the improvement of business processes and efficiency in sales activities, such as promoting DX in personal services.

Through this partnership, ABEJA will expand its scope of support to the entire bank, working together to further improve customer service, enhance operational efficiency, and build an environment for leveraging regional financial capabilities.

■ Background and Purpose

ABEJA develops an enterprise platform business centered on ABEJA Platform, which ensures that customers' AI utilization becomes a practical, continuous operational asset rather than just PoC (Proof of Concept). ABEJA Platform acts as an implementation base that integrates decision-making through Agentic AI and execution through Physical AI, allowing data, decisions, and operations to be handled as a single unit to enhance business in physical spaces. Furthermore, based on a 'Human in the Loop' architecture, it achieves 'Zero-PoC' by enabling AI to be utilized from the initial stages. This allows for continuous advancement while integrating AI into business processes, even in mission-critical operations.

The Tochigi Bank has launched a project to advance DX/AI initiatives across the entire bank and has been formulating strategies and measures linked to its medium-term management plan.

Currently, with the acceleration of technological innovation in AI, the stage for generative AI in financial institutions is shifting from utilization to anticipating the implementation of AI agents. Additionally, there is a demand for more advanced and professional responses, including data utilization, AI governance, risk/security management, and literacy education, based on external expertise.

Amidst this turning point, The Tochigi Bank has been selecting a partner that possesses expertise in the financial industry and a deep understanding of its role as a regional financial institution and its community ties, in order to accelerate business reform.

ABEJA was selected as the optimal strategic partner for the bank's comprehensive DX/AI initiative, recognized for its DX/AI know-how and ability to implement solutions into existing business, systems, and management structures gained through their partnership since 2021.

In the financial industry, where strict governance and advanced expertise are required, there is growing interest in building and utilizing 'Financial Vertical Agents' optimized for industry-specific operations. ABEJA believes this partnership is also significant in terms of its long-term technological development.

■ Partnership Content

ABEJA and The Tochigi Bank will collaborate on the following items to advance DX/AI across the bank:

- Promotion of bank-wide DX, formulation of roadmaps for AI utilization including generative AI, support for business reform execution, and planning/design/operation of use cases.
- Infrastructure construction and implementation support for AI agents.
- Support for human resource development and governance building related to DX/AI.
- Support for restructuring internal systems and infrastructure environments to promote generative AI implementation and expansion.

■ Future Outlook

Utilizing 'Human in the Loop' collaboration between humans and AI, ABEJA will deeply engage in complex financial business processes. By the end of 2026, it aims to build generative AI infrastructure in The Tochigi Bank's internal on-premise environment and expand use cases. Simultaneously, it will support the bank in building governance and providing literacy education for employees.

Furthermore, by the end of 2027, the company will begin new initiatives using AI agents that realize operational efficiency and productivity improvements.

ABEJA will continue to support AI utilization in mission-critical operations through ABEJA Platform and promote the transformation of industrial structures.