[Survey] 66% of Staff Have an 'Oshi'! Why Telephone Answering Service Operators Can Turn Their 'Oshi-katsu' into Work Motivation

【Survey】66% of Staff Have an 'Oshi'! Why Telephone Answering Service Operators Can Turn Their 'Oshi-katsu' into Work Motivation

Telephone Answering Service Co., Ltd. (hereinafter, "the Company") (Location: Yodogawa-ku, Osaka City; Representative Director: Masayoshi Tamagawa), which provides BPO services such as telephone answering and secretarial services, conducted a "Survey on Oshi-katsu and Working Styles" targeting its in-house operators.

In the field of telephone answering, which requires high concentration and hospitality, how do staff members maintain their motivation? The survey results revealed that two out of three staff members have an "oshi" and strategically balance work and private life.

【Survey Overview】
Survey Name: [Working Style Survey] About Oshi-katsu and Work
Date: May 1-11, 2026
Target: In-house operators, Valid responses: 58 people
Method: Online questionnaire (simple tabulation)
Conducted by: Telephone Answering Service Co., Ltd.

【Highlights of Main Survey Results】
- Approximately 66% of staff have an "oshi". While general surveys (※1) state that about 40% are engaged in oshi-katsu, our company reached approximately 65%, and including those with hobbies, over 80% have something they are passionate about.
- 47.6% prefer to keep their oshi-katsu "secret". A self-reliant professional attitude that views the workplace not as a "place to share" but as a "foundation for protecting one's own time."
- Work support comes from "rewards for oneself (investment)". Allocating salary to oshi or hobbies leads to motivation that supports stable response quality.

Survey Details: A Workplace Where Over 80% Have "Something They Are Passionate About"

We believe that stable call reception quality is supported by the physical and mental well-being of our staff. We surveyed the "real situation" of what each staff member values and how they switch between on and off.

Two out of Three Have an "Oshi", Significantly Exceeding the General Average
Q. Do you currently have an "oshi"? "[Working Style Survey] About Oshi-katsu and Work" conducted May 2026 | Telephone Answering Service Co., Ltd.

【Data】
65.5% of staff answered that they "have an oshi". This significantly exceeds the general average of about 40% (※1), indicating a high percentage of staff who are passionate about their hobbies.

【Analysis/Implication】
In telephone response that requires high concentration, having a "source of vitality" in private life leads to mental maintenance and stable service quality.

Oshi-katsu is Deliberately Kept Secret. An Independent Adult Distance
Q. Do you talk about your "oshi" with colleagues? "[Working Style Survey] About Oshi-katsu and Work" conducted May 2026 | Telephone Answering Service Co., Ltd.

【Data】
Approximately half, 47.6%, answered that they "do not (keep it secret)" talk about their oshi at work. A tendency to respect individual time was observed, rather than connecting through common hobbies.

【Analysis/Implication】
An "independent distance" that avoids excessive familiarity and interference with each other's private lives fosters a psychologically safe workplace environment.

Oshi-katsu Across All Genres. A Workplace Where Diverse Values Coexist
Q. Please tell us your oshi genre (multiple selections) "[Working Style Survey] About Oshi-katsu and Work" conducted May 2026 | Telephone Answering Service Co., Ltd.

【Data】
The genres range widely from idols to sports, characterized by diversity not biased towards specific tastes. The fact that many are "multi-oshi" (having multiple favorites) also shows how individuals enjoy freely.

【Analysis/Implication】
A "moderate distance" that avoids excessive interference with each other reduces the psychological burden on staff who value their private lives. An environment that respects individual pace helps support ease of work.

Flexible Working Styles Support 'Oshi-katsu'
In the previous survey, "matching desired working styles and conditions" was the most common reason for joining the company (※2).

Ease of shift consultation and suppression of overtime hours, working styles based on balancing private life, support each staff member's "oshi-katsu" and hobby time.

'Oshi' is Indispensable as a 'Work Motivation'
In fact, in the previous survey, many staff members cited the existence of an 'oshi' as a "work motivation."

Q. What motivates you at work? (multiple answers) "What kind of work is telephone answering service?" conducted September 2025 | Telephone Answering Service Co., Ltd.

This survey confirmed that approximately 66% of staff actually have an "oshi", proving that our company's "ease of work" is not just a phrase, but a substantial foundation that supports each employee's life (oshi-katsu).

'Oshi-katsu' and Hobbies for Stress Care
Q. When work is "a little tough", what supports you? (multiple selections) "[Working Style Survey] About Oshi-katsu and Work" conducted May 2026 | Telephone Answering Service Co., Ltd.