[Notice of Patent Application] Development of a New System that Records Conversations, Displays Them in Real-Time, and Provides AI-Driven Advice (Union Software Management Co., Ltd. & Sakano Kimio Law Office)

Union Software Management Co., Ltd. (Naka-ku, Nagoya; Representative Director: Motoyuki Aoi) and Sakano Kimio Law Office (same ward; Representative: Attorney Kimio Sakano) announce the joint patent application for a new technology that records conversations, displays them on-screen in real-time (transcription), and provides appropriate AI-generated question prompts based on the conversation content. (Application Number: Patent Application 2025-281941)

For services utilizing this patented technology, please refer to the following website:

Service Site: https://otofocus.jp

■ Background of Development: Addressing the Growing Importance of Real-Life Conversations and the Increasing Burden on Listeners

In recent years, listener skills have become essential for addressing increasingly serious issues such as customer harassment and improving engagement through 1-on-1 employee meetings.

The skills required of a listener are diverse, making skill improvement through role-playing alone difficult and necessitating greater efficiency.

Therefore, Union Software Management Co., Ltd. and Sakano Kimio Law Office have jointly developed [a technology that records conversations, displays them in real-time, and provides appropriate AI-generated questions based on the conversation content].

■ Key Points of the Technology

Using voice recognition technology, the system captures and displays conversations in real-time. Based on the content, the AI suggests appropriate questions aligned with the topic. As the conversation progresses, the system analyzes the accumulated history to suggest in-depth follow-up questions to ensure nothing is missed, point out contradictions in the conversation, and provide guidance to keep the dialogue aligned with the meeting's objectives.

The core of this technology lies not merely in AI presenting questions and answers, but in the AI's ability to offer suggestions and point out contradictions based on the accumulation of the conversation and its flow.

This technology not only facilitates the verification of conversation content after the fact but also enables AI to supplement the skills of listeners (staff) in various corporate scenarios, such as hearings for internal investigations by compliance departments, complaint handling in call centers, and 1-on-1 employee meetings.

■ Future Outlook

While this technology is applicable to all real-life corporate conversations (phone and in-person), development is currently complete for [Hearing Investigation Tasks] and [Internal 1-on-1 Meetings]. Systems using this technology are scheduled for implementation at several companies.

A system utilizing this technology for [Telephone Operations] (inbound/outbound), such as call center complaint handling, is scheduled for release in the near future. In particular, as the importance of measures against customer harassment in [inbound operations]—such as consumer inquiries and questions—continues to rise, we plan to advance development of a system that can reduce the burden on staff.

We will continue to make improvements to ensure that for all [real-life corporate conversations], we can provide not only real-time display and recording but also appropriate AI-driven advice, thereby reducing the burden on staff and facilitating verification tasks.

【Patent Overview】

Application Number: Patent Application 2025-281941

Application Date: December 25, 2025

【Company Overview】

Company Name: Union Software Management Co., Ltd.

Headquarters: Nagoya Fushimi Square Building 8F, 1-13-26 Nishiki, Naka-ku, Nagoya

Representative: Motoyuki Aoi

Business Description: Custom software development, EC site construction and operation services, research and development of sign language translation systems

Established: 2002

HP: http://www.union-soft.co.jp/

Office Name: Sakano Kimio Law Office

Location: AM Building 10F, 3-6-41 Marunouchi, Naka-ku, Nagoya

Representative: Kimio Sakano

Business Description: Corporate legal affairs, general civil and family law

Established: 2008