[For SMEs and Freelancers] Protecting Your Business and Yourself from Customer Harassment: October 2026 Compliance Seminar
Mori Daisuke Law Office is hosting an online seminar for SMEs and freelancers regarding the mandatory customer harassment response policy starting October 2026.
📋 Article Processing Timeline
- 📰 Published: May 27, 2026 at 00:30
- 🔍 Collected: May 26, 2026 at 16:01
- 🤖 AI Analyzed: May 26, 2026 at 17:24 (1h 22m after Collected)
## Key Discussion Points
- Definition of customer harassment and required corporate measures.
- Key points for initial response at the scene of customer harassment.
- Criteria for distinguishing between malicious claims and legitimate complaints.
- Follow-up systems that organizations should establish for harassment victims.
- The limit of self-response to customer harassment and when to cooperate with experts.
## Dates and Times
- June 23, 2026 (Tue) 18:00 - 19:00
- June 25, 2026 (Thu) 13:00 - 14:00
*Content is the same for both days.
(Advance questions can be submitted via the registration form.)
## Location
Online (Zoom - URL will be shared after registration)
## Fee
Free
## Participation Benefit
All survey respondents after the seminar will receive a 'Customer Harassment Initial Response Manual'.
▼Apply here▼
https://moridaisukelawoffices.com/category/4243
## Lecturer
Daisuke Mori, Attorney at Law
Since registering as an attorney in 2009, he has focused on corporate issues. He established Mori Daisuke Law Office and supports many clients, mainly in the fields of labor, advertising, and premium/labeling cases.
- Definition of customer harassment and required corporate measures.
- Key points for initial response at the scene of customer harassment.
- Criteria for distinguishing between malicious claims and legitimate complaints.
- Follow-up systems that organizations should establish for harassment victims.
- The limit of self-response to customer harassment and when to cooperate with experts.
## Dates and Times
- June 23, 2026 (Tue) 18:00 - 19:00
- June 25, 2026 (Thu) 13:00 - 14:00
*Content is the same for both days.
(Advance questions can be submitted via the registration form.)
## Location
Online (Zoom - URL will be shared after registration)
## Fee
Free
## Participation Benefit
All survey respondents after the seminar will receive a 'Customer Harassment Initial Response Manual'.
▼Apply here▼
https://moridaisukelawoffices.com/category/4243
## Lecturer
Daisuke Mori, Attorney at Law
Since registering as an attorney in 2009, he has focused on corporate issues. He established Mori Daisuke Law Office and supports many clients, mainly in the fields of labor, advertising, and premium/labeling cases.
FAQ
このセミナーの開催目的は何ですか？
2026年10月のカスタマーハラスメント対応義務化を控え、中小企業やフリーランスがカスハラから会社と自分を守るための知識と対策を習得することを目的としています。
セミナーではどのような内容が解説されますか？
カスハラの定義、企業に求められる対策、現場での初期対応、悪質なクレームの判断基準、被害者フォロー体制、専門家と連携すべき限界ラインなどについて解説されます。
セミナーの参加費用や形式を教えてください。
参加費用は無料で、オンライン（Zoom）形式で開催されます。申し込み後にURLが共有されます。
参加特典はありますか？
セミナー終了後のアンケート回答者全員に「カスハラ現場初動マニュアル」がプレゼントされます。
講師は誰ですか？
労働分野や企業法務を専門とする弁護士の森大輔氏が講師を務めます。