UPRIVER Inc. has launched 'ReHelp,' a SaaS that allows AI to analyze and reconstruct outdated help sites simply by entering their URLs. Existing help content from platforms such as WordPress, help center SaaS, or static HTML can be migrated to a new site with a custom domain in as little as 10 minutes. After publication, all essential help site operations—including AI editing, AI chat support, and an analytics tab that visualizes user search keywords and unresolved inquiries—are managed from a single admin interface.
Background
Why do companies say they 'want to fix their help site' while leaving it untouched for three years?
Customer support and customer success teams frequently report the same issues:
'Repeated inquiries on the same topics,' 'FAQs are outdated and even we can't find answers,' and 'manual updates are always deprioritized.'
The root cause is a structural problem: a full-scale overhaul of a help site often turns into an internal project requiring 3–6 person-months. WordPress sites become slow and bloated with plugins after a few years, while paid help center SaaS solutions come with recurring monthly costs ranging from tens of thousands to hundreds of thousands of yen, along with vendor lock-in.
As a result, the situation persists where 'we know it needs fixing, but no one has time to do it.'
Letting AI Take Over the Migration Process
ReHelp is a SaaS that delegates the entire migration and reconstruction process to AI. By entering the URL of an existing help site, the AI automatically crawls and analyzes the pages, then generates a fully organized new site—including category restructuring, heading reformatting, internal search, sitemap, OGP, and 301 redirects—in as little as 10 minutes. After publication, all help site operations—including AI editing, AI chat support, and an analytics tab that visualizes user search keywords and unresolved inquiries—are managed from a single dashboard.
Example: Simple management interface
Key Features
Import and Reconstruction
Site Reconstruction via URL Input: Enter the URL of your existing help site, and AI automatically crawls, generates articles, and organizes categories (completed in as little as 10 minutes)
For those without a help site: Enter your service website URL, and AI analyzes product information to automatically generate a category structure (How-To, FAQ, Troubleshooting) and article drafts (title, summary, body). You can start editing from day one with content already drafted, not from zero.
AI Editing / Direct Editing: Two options—rewrite content using natural language instructions or edit directly in Markdown.
AI Structural Optimization (Pro): AI analyzes the entire site and provides bulk recommendations for category reorganization, page merging, and splitting.
Standard Features on Published Site
Contact Form (Standard and above): Built-in contact form on the published help site. Can be used as a 'Not solved?' block at the end of articles or as a redirect from AI chat. Received messages are forwarded to a designated email (no need to install additional plugins like Contact Form).
AI Chat Support (Pro): A chat widget that uses published help articles as a knowledge base to stream AI-generated answers to visitor questions.
Visitor-Facing Full-Text Search + SEO Design: Standard implementation of site search, sitemap, structured data (Article / BreadcrumbList), and OGP.
Custom Domain Support (Standard and above): Operate on subdomains like help.example.com. SSL is automatically provisioned.
Automatic 301 Redirect Generation: Automatically creates a mapping from old URLs to new URLs (applies with DNS switch if on the same domain).
Analytics Tab for Continuous Improvement
Visualize content gaps and improvement opportunities in one dashboard.
Article Feedback: 👍 / 👎 ratings and helpfulness rate for published pages.
Search Keywords: Aggregated list of actual search terms used on the site (searches with no results indicate content gaps).
AI Chat Unanswered Rate (Pro): Percentage of queries where the AI chat 'could not find a relevant article.' Identifies candidates for new article creation.
Automatic Inquiry Categorization (Standard and above): AI automatically classifies incoming inquiries into categories such as 'Login/Auth,' 'Billing/Contract,' or 'Feature Request.' High-volume categories indicate areas lacking content.
Example: Site creation requires only a URL input
Target Use Cases
A help site built on WordPress three years ago is slow to load and search, but you lack the resources to rebuild it.
You want to reassess the ongoing costs and vendor lock-in of your current help center SaaS.
You receive repeated customer inquiries and want to reduce them through improved help content.
SEO traffic to your help site has plateaued, and you want to rebuild the content structure and topics from scratch.
You want a custom-domain help site aligned with your brand.
You want a data-driven operational foundation to identify content gaps after publication, not rely on intuition.
You have a service website but no help site, and launching one has been perpetually delayed.
Pricing Plans
Plan
Monthly Fee (incl. tax)
Key Features
Free
Free
・1 site
・Up to 20 pages
・For trial use
Standard
¥3,980
・1 site
・Up to 300 pages
・Up to 600 pages imported per month
・100 AI operations per month
・200 contact form submissions per month
・Custom domain support
Pro
¥9,800
・3 sites
・Up to 900 pages
・Up to 1,800 pages imported per month
・AI structural optimization for 900 pages per month
・2,000 AI chat messages per month
・1,000 contact form submissions per month
・Full access to analytics tab
For the latest details, please visit the Pricing Plan page.
ReHelp Official Website
https://rehelp.jp/
About the Operator
Company Name: UPRIVER Inc.
Address: 2F, Ginza Otake Bisuidensu, 1-22-11 Ginza, Chuo-ku, Tokyo
Business: Planning, design, and development of AI-powered software
Service URL: https://rehelp.jp/
Contact for This Announcement
ReHelp PR Contact
Contact Form: https://rehelp.jp/contact
FACT BOX
- Source: PR TIMES
- Category: New Product
- Products / services: ReHelp