Mirairo Inc. Implements AI Sales Support Platform 'Upflow'

Mirairo Inc. has implemented Upflow, an AI-powered sales support platform provided by Upflow Inc. (Headquarters: Shibuya-ku, Tokyo; CEO: Yuzo Shigematsu).

Mirairo Inc., led by President Toshiya Kakiuchi, focuses on the concept of 'Barrier Value' (turning disabilities into value). The company provides consulting and training on universal design and offers DX support starting with their digital disability certificate app, 'Mirairo ID.' They primarily work with large corporations and government entities, employing account-based sales that bundle various solutions such as training, certification businesses, and disability employment support.

Since the official implementation of Upflow in May 2026, the company has achieved results including 'a reduction of approximately 50% in the time managers spent reviewing deal cases' and 'a decrease in missed next steps for team members.'

Challenges before implementation:
- The executive in charge of sales was checking all team members' meetings, spending 1-2 hours per day on case reviews.
- Existing AI transcription tools had low speaker recognition accuracy, often requiring the team to listen to the recordings from scratch.
- Despite priorities among cases, the quality of information was low, forcing the team to spend the same amount of time checking all meetings.
- The team could not fully supervise or guide junior members on talk script reproducibility, identifying customer needs, or proposing multiple solutions.

Key reasons for adoption:
- High accuracy in speaker recognition and content, allowing for immediate understanding of case status by looking at the meeting minutes and structured data.
- Automated case strategy reports that matched the judgment of top-tier department managers with high precision.

Results after implementation:
- Time spent on case reviews reduced by approximately 50%.
- Decreased omissions in team members' next steps.

About Upflow:
Upflow is an AI sales support platform that analyzes meeting recordings and CRM data. It automatically digitizes and turns the facts occurring in meetings—which were previously locked in the representatives' minds—into organizational assets. The platform records meetings, transcribes them, and structures the content. It detects risks invisible to CRM records, helping to eliminate unexpected deal losses.

Key features:
- Meeting Live Assist (real-time prompts for counter-arguments)
- Meeting context structuring (minutes, decisions, next steps)
- Playbooks (prompting actions to be taken at each phase, AI-based checks)
- VoC function (automatic accumulation and tagging of voice of customer, trend analysis)
- Provides support features for sales representatives, managers, and executives.