SHIFT Reaches 5,000 Back-Office Transformation Clients; Launches 'Backly' Inquiry Management Platform

SHIFT announced that its cumulative track record for back-office business transformation support has surpassed 5,000 companies.

Furthermore, leveraging insights gained from this achievement, the company launched 'Backly' on June 9, 2026—a platform that centralizes internal inquiry management and visualizes/assetizes response times and knowledge. Backly aims to standardize and visualize inquiry processes, improving productivity and supporting the construction of next-generation back-office infrastructure geared for future AI integration.

[Development Background]
With the decline of Japan's working-age population, concentrating resources on core business functions is essential. In many companies, inquiries to back-office departments are scattered across various channels, leading to redundant responses and siloed knowledge, which hinders productivity. SHIFT has utilized its expertise in software quality assurance to provide end-to-end services, from consulting and tool implementation to BPO, successfully supporting 5,000 clients.

[Key Features of Backly]
1. Eliminating Inefficiencies and Visualizing Work: Standardizes response quality and speed through ticket management and shared templates. KPIs are aggregated in real-time via a dashboard.
2. Secure Multi-Departmental Operations: Workspace segmentation for different departments, detailed role-based access control, and tenant-level data segregation ensures safe management.

[Future Outlook]
SHIFT intends to integrate this product with its existing SaaS tools, 'Wasurenai' (IT asset management) and 'Nakusanai' (contract and fixed asset management), to visualize all 'goods, money, and people' information within the back office. By accumulating data from these initiatives, the company aims to move toward 'AI and professional-led comprehensive business support (AI BPaaS),' strengthening long-term partnerships with customers.