Supporting 3,224 Procedures Annually via Remote Counters: Neyagawa City's Case Study of the 'No-Movement Counter' Initiative
Key facts
- Supporting 3,224 Procedures Annually via Remote Counters: Neyagawa City's Case Study of the 'No-Movement Counter' Initiative
- RTC Tech Solutions Co., Ltd. has published a case study on the introduction of its remote counter system 'Telemado' in Neyagawa City, Osaka. The Neyagawa City Service Gate supports 3,224 procedures annually through remote counters, promoting a counter service that is 'no-writing, no-waiting, no-moving'.
- Source: PR Times
- Date: June 4, 2026
Direct answer
RTC Tech Solutions Co., Ltd. has published a case study on the introduction of its remote counter system 'Telemado' in Neyagawa City, Osaka. The Neyagawa City Service Gate supports 3,224 procedures annually through remote counters, promoting a counter service that is 'no-writing, no-waiting, no-moving'.
- Citation
- Supporting 3,224 Procedures Annually via Remote Counters: Neyagawa City's Case Study of the 'No-Movement Counter' Initiative (June 4, 2026), PR Times
- Source
- PR Times
- Date
- June 4, 2026
RTC Tech Solutions Co., Ltd. has published a case study on the introduction of its remote counter system 'Telemado' in Neyagawa City, Osaka. The Neyagawa City Service Gate supports 3,224 procedures annually through remote counters, promoting a counter service that is 'no-writing, no-waiting, no-moving'.
📋 Article Processing Timeline
- 📰 Published: June 4, 2026 at 17:10
- 🔍 Collected: June 4, 2026 at 08:20
- 🤖 AI Analyzed: June 7, 2026 at 00:16 (63h 55m after Collected)
RTC Tech Solutions Co., Ltd. (formerly Ginga System Co., Ltd., headquartered in Kita-ku, Osaka City, Representative Director and President: Takashi Akutsu; hereinafter 'the Company') has published a case study on the introduction of its remote counter system 'Telemado' in Neyagawa City, Osaka Prefecture.
Neyagawa City Service Gate Remote Counter Case Study
https://loopgate.jp/cases/neyagawa-city/
Neyagawa City is a local government actively promoting administrative service reforms to improve the convenience of citizen services.
As part of these efforts, it opened the 'Neyagawa City Service Gate', a station-front hub, consolidating high-frequency counter functions and promoting a counter service concept of 'no-writing, no-waiting, no-moving'.
To support the 'no-moving' aspect of this concept, the city adopted the Company's remote counter system 'Telemado' for connecting to specialized departments in other government buildings.
The Neyagawa City Service Gate supports 3,224 procedures annually through its remote counters.
Remote Counter for Government Offices and Local Authorities Operable on Closed Networks and LGWAN
https://loopgate.jp/local-government-dx/
Exterior of Neyagawa City Service Gate
Key Points Introduced in This Case Study
This case study introduces the following aspects of utilizing remote counters at the Neyagawa City Service Gate:
- Neyagawa City's initiative for 'no-writing, no-waiting, no-moving' counters
- Operation of remote counters connecting the station-front hub with specialized departments in other buildings
- Utilization of remote counters supporting 3,204 procedures annually
- A system allowing visitors to consult with specialized departments on-site without moving between buildings
- Key points where Telemado supports counter operations, such as one-touch connection and peripheral device integration
At the Neyagawa City Service Gate, high-frequency counter functions are consolidated at the station front. For procedures requiring consultation with specialized departments, such as welfare, long-term care, childcare, and taxes, the remote counter connects visitors to the responsible department in another building. This setup reduces the burden of movement for visitors while enabling specialized consultations.
Multiple remote counter systems installed within the Service Gate
Expected Application Scenarios for Local Government Counters
This case study can also be applied to the following local government counter operations:
- Remote consultation counters connecting branch offices and sub-offices with the main government building: Connecting branch offices or sub-offices to the responsible department at the main building, enabling specialized consultation services even at distant locations.
- Counters that can handle specialized consultations at various locations: Enabling highly specialized procedures and consultations, such as welfare, taxes, and childcare, to be handled at locations without a permanent specialized department.
- Mobile consultation counters supporting citizens who have difficulty visiting: Setting up counters at public facilities or community hubs and connecting them online with specialized staff at the main building to support citizens with significant mobility burdens.
View the Case Study in Detail
About the Remote Counter System 'Telemado'
'Telemado' is a remote counter system that connects staff and visitors located in different places.
Visitors can connect to the responsible department from a terminal installed at the counter and consult while seeing the staff member's face on the screen. It also supports integration with peripheral devices such as document cameras and printers, assisting counter operations including not only consultations but also application content confirmation and document output.
It supports creating an environment for smooth consultations and guidance via screen in situations requiring face-to-face interaction, such as local government counters, consultation counters, unmanned reception, and remote customer service.
Remote Counter for Government Offices and Local Authorities Operable on Closed Networks and LGWAN
https://loopgate.jp/local-government-dx/
Learn More About the Product
Future Outlook
Local governments are increasingly adopting counter DX initiatives aimed at improving the convenience of resident services, enhancing staff operational efficiency, and strengthening collaboration between main buildings and branch offices.
RTC Tech Solutions will continue to support the digital transformation of local government counters and the realization of user-friendly administrative services through the provision of remote communication systems.
Related Links
Neyagawa City Remote Counter Case Study
https://loopgate.jp/cases/neyagawa-city/
Utilization of Telemado in Local Government DX
https://loopgate.jp/local-government-dx/
Remote Counter System 'Telemado'
https://loopgate.jp/product/telemado/
LoopGate Product Site
https://loopgate.jp/
RTC Tech Solutions Co., Ltd.
https://rtc-tech.co.jp/
Company Overview
Company Name: RTC Tech Solutions Co., Ltd. (formerly Ginga System Co., Ltd.)
Representative: Representative Director and President Takashi Akutsu
Locations:
Tokyo Office: 5F, Shiba-Farr Building, 2-9-3 Shibakoen, Minato-ku, Tokyo 105-0011
Osaka Office: 5F, SN Building, 5-6-4 Nishitenma, Kita-ku, Osaka City, Osaka 530-0047
Founded: 1997 (predecessor: Ginga System Co., Ltd.)
Established: July 2013
Business Description: Development and sales of the video conferencing system 'LoopGate', AI camera business, system integration in the video communication field
Media Inquiries Regarding This Release
RTC Tech Solutions Co., Ltd.
Public Relations: Suzuki
Toll-free: 0120-372-275 (Weekdays 9:00-19:00 / Weekends and Holidays 9:00-18:00)
E-mail: info@rtc-tech.co.jp
Inquiry Form: https://loopgate.jp/contact/
To Media Representatives – Regarding Reprints and Citations
The content of this press release is welcome for reprint and citation by media outlets.
When reprinting or citing, please include the following credit:
Source: RTC Tech Solutions Co., Ltd. Press Release (June 4, 2026)
For secondary use of images, citation with modified content, or excerpts that impair the purpose of this release, please contact the public relations representative above in advance.
* 'LoopGate' and 'Telemado' are registered trademarks or trademarks of RTC Tech Solutions Co., Ltd.
* Other company names, product names, and service names mentioned in this release are trademarks or registered trademarks of their respective owners.
* The information contained in this release is current as of the date of announcement and is subject to change without notice.
Neyagawa City Service Gate Remote Counter Case Study
https://loopgate.jp/cases/neyagawa-city/
Neyagawa City is a local government actively promoting administrative service reforms to improve the convenience of citizen services.
As part of these efforts, it opened the 'Neyagawa City Service Gate', a station-front hub, consolidating high-frequency counter functions and promoting a counter service concept of 'no-writing, no-waiting, no-moving'.
To support the 'no-moving' aspect of this concept, the city adopted the Company's remote counter system 'Telemado' for connecting to specialized departments in other government buildings.
The Neyagawa City Service Gate supports 3,224 procedures annually through its remote counters.
Remote Counter for Government Offices and Local Authorities Operable on Closed Networks and LGWAN
https://loopgate.jp/local-government-dx/
Exterior of Neyagawa City Service Gate
Key Points Introduced in This Case Study
This case study introduces the following aspects of utilizing remote counters at the Neyagawa City Service Gate:
- Neyagawa City's initiative for 'no-writing, no-waiting, no-moving' counters
- Operation of remote counters connecting the station-front hub with specialized departments in other buildings
- Utilization of remote counters supporting 3,204 procedures annually
- A system allowing visitors to consult with specialized departments on-site without moving between buildings
- Key points where Telemado supports counter operations, such as one-touch connection and peripheral device integration
At the Neyagawa City Service Gate, high-frequency counter functions are consolidated at the station front. For procedures requiring consultation with specialized departments, such as welfare, long-term care, childcare, and taxes, the remote counter connects visitors to the responsible department in another building. This setup reduces the burden of movement for visitors while enabling specialized consultations.
Multiple remote counter systems installed within the Service Gate
Expected Application Scenarios for Local Government Counters
This case study can also be applied to the following local government counter operations:
- Remote consultation counters connecting branch offices and sub-offices with the main government building: Connecting branch offices or sub-offices to the responsible department at the main building, enabling specialized consultation services even at distant locations.
- Counters that can handle specialized consultations at various locations: Enabling highly specialized procedures and consultations, such as welfare, taxes, and childcare, to be handled at locations without a permanent specialized department.
- Mobile consultation counters supporting citizens who have difficulty visiting: Setting up counters at public facilities or community hubs and connecting them online with specialized staff at the main building to support citizens with significant mobility burdens.
View the Case Study in Detail
About the Remote Counter System 'Telemado'
'Telemado' is a remote counter system that connects staff and visitors located in different places.
Visitors can connect to the responsible department from a terminal installed at the counter and consult while seeing the staff member's face on the screen. It also supports integration with peripheral devices such as document cameras and printers, assisting counter operations including not only consultations but also application content confirmation and document output.
It supports creating an environment for smooth consultations and guidance via screen in situations requiring face-to-face interaction, such as local government counters, consultation counters, unmanned reception, and remote customer service.
Remote Counter for Government Offices and Local Authorities Operable on Closed Networks and LGWAN
https://loopgate.jp/local-government-dx/
Learn More About the Product
Future Outlook
Local governments are increasingly adopting counter DX initiatives aimed at improving the convenience of resident services, enhancing staff operational efficiency, and strengthening collaboration between main buildings and branch offices.
RTC Tech Solutions will continue to support the digital transformation of local government counters and the realization of user-friendly administrative services through the provision of remote communication systems.
Related Links
Neyagawa City Remote Counter Case Study
https://loopgate.jp/cases/neyagawa-city/
Utilization of Telemado in Local Government DX
https://loopgate.jp/local-government-dx/
Remote Counter System 'Telemado'
https://loopgate.jp/product/telemado/
LoopGate Product Site
https://loopgate.jp/
RTC Tech Solutions Co., Ltd.
https://rtc-tech.co.jp/
Company Overview
Company Name: RTC Tech Solutions Co., Ltd. (formerly Ginga System Co., Ltd.)
Representative: Representative Director and President Takashi Akutsu
Locations:
Tokyo Office: 5F, Shiba-Farr Building, 2-9-3 Shibakoen, Minato-ku, Tokyo 105-0011
Osaka Office: 5F, SN Building, 5-6-4 Nishitenma, Kita-ku, Osaka City, Osaka 530-0047
Founded: 1997 (predecessor: Ginga System Co., Ltd.)
Established: July 2013
Business Description: Development and sales of the video conferencing system 'LoopGate', AI camera business, system integration in the video communication field
Media Inquiries Regarding This Release
RTC Tech Solutions Co., Ltd.
Public Relations: Suzuki
Toll-free: 0120-372-275 (Weekdays 9:00-19:00 / Weekends and Holidays 9:00-18:00)
E-mail: info@rtc-tech.co.jp
Inquiry Form: https://loopgate.jp/contact/
To Media Representatives – Regarding Reprints and Citations
The content of this press release is welcome for reprint and citation by media outlets.
When reprinting or citing, please include the following credit:
Source: RTC Tech Solutions Co., Ltd. Press Release (June 4, 2026)
For secondary use of images, citation with modified content, or excerpts that impair the purpose of this release, please contact the public relations representative above in advance.
* 'LoopGate' and 'Telemado' are registered trademarks or trademarks of RTC Tech Solutions Co., Ltd.
* Other company names, product names, and service names mentioned in this release are trademarks or registered trademarks of their respective owners.
* The information contained in this release is current as of the date of announcement and is subject to change without notice.
FAQ
How many procedures does the Neyagawa City Service Gate support annually via remote counters?
It supports 3,224 procedures annually.
On what networks can 'Telemado' operate?
It can operate on closed networks and LGWAN for government offices and local authorities.
What peripheral devices can 'Telemado' integrate with?
It can integrate with peripheral devices such as document cameras and printers.