Recho, Provider of AI Contact Center Services for Enterprises, Forms Strategic Partnership with KyuandA for AI Voice Agent in Technical Support

Recho Inc. (CEO: Qiu Shi, Headquarters: Chuo-ku, Tokyo, hereinafter referred to as Recho), a provider of AI contact center services for enterprises, has entered into a strategic partnership with KyuandA Corporation (CEO: Hayato Nomura, Miyagi Main Office: Sendai City, Miyagi Prefecture, hereinafter referred to as KyuandA), which operates an ICT technical support business, for the development and provision of AI Voice Agents.

Through this partnership, Recho's "Recho AI Voice Agent" will be combined with the expertise of KyuandA, which has extensive experience in designing, building, operating, and managing contact centers for many years. This will enable further deployment in the enterprise contact center domain, leading to improved operational efficiency and sophistication.

Background of the Partnership

Technical support in contact centers is an area that requires particularly high expertise. It involves processes starting from vague customer inquiries, through situation analysis, to determining the necessity of repair or on-site visits. Such judgments and responses require understanding the situation from the nuances of language and timing for each case, making it difficult to verbalize as procedures. Therefore, traditional approaches using fixed scenarios or FAQs, while contributing to operational efficiency, have often fallen short of improving response quality.

Recho, which has already introduced AI voice agents to contact centers of major financial institutions, government agencies, global manufacturers, and platform providers, has a strength in this area. While achieving world-class performance in its proprietary speech recognition and synthesis technology (Note 1), Recho has built a unique mechanism that allows AI to handle specific on-site responses without requiring them to be standardized. KyuandA, which specializes in ICT technical support and has long strived to improve response quality with extensive field knowledge, is an ideal partner for building more accurate AI Agents.

The two companies have started collaborating at the contact center of a major home appliance manufacturer. By combining KyuandA's accumulated technical support response know-how with Recho's voice AI platform, they are working to enhance responses to complex inquiries that require implicit knowledge. This collaboration served as a catalyst for aiming for wider deployment in enterprise contact centers, leading to this partnership.

(Note 1) Based on our verification. Press Release: "Recho's Proprietary Developed Speech Synthesis and Recognition Models Achieve World-Class Standards" (https://recho-ai.com/posts/jh-odhct1g)

Overview of the Partnership

This partnership is designed to leverage the strengths of both companies to advance the sophistication of enterprise contact centers to the next level. KyuandA will design and provide AI-native contact centers by reproducing and expanding its long-accumulated on-site response know-how using generative AI.

By inheriting KyuandA's on-site response knowledge, Recho will further enhance its understanding of the contact center domain and evolve its voice AI platform itself. Under a system that consistently handles everything from implementation to operation, both companies will deliver response models that optimally combine Voice Agents and human support to customers.

About KyuandA Corporation

As a leading company in the technical support field, KyuandA provides BPO services to numerous major corporations. Through a wide range of outsourcing services, from contact center operations to business process optimization, the company supports the business growth of its client companies.

Representative: Hayato Nomura

Main Business: Contact center operations, technical support, general BPO services

Head Office: Sendai Trust Tower, 1-9-1 Ichibancho, Aoba-ku, Sendai City, Miyagi Prefecture

URL: https://www.qac.jp/company/profile/

Company Profile

Recho Inc.

Under the concept of "The AI-Native Contact Center Built with Experience," Recho aims to create an environment where AI handles phone inquiries, allowing humans to focus on judgment and improvement. Recho develops and provides the foundation for AI-native contact centers that inherit on-site response know-how and operational knowledge accumulated in the field, and continuously learn through operation. Based on proprietary speech recognition, speech synthesis, and dialogue control technologies, we are building the future of contact centers together with our customers.

Representative: Qiu Shi

Main Business: Development and operation of the Recho AI Voice platform and Voice Agent

Headquarters: 2F Daiwa Harumi Building, 3-10-1 Harumi, Chuo-ku, Tokyo 104-0053

URL: https://recho-ai.com

Recruitment Information

Recho is looking for individuals to join us in building the AI Voice platform and a new future.

We are actively recruiting, particularly for engineering positions such as AI voice technology R&D, voice platform technology development, platform/infrastructure development, and project engineers. We welcome applications from those who wish to challenge world-class technology development in an environment where engineers constitute over 90% of the workforce.

Details: https://recruit.recho-ai.com/