Will Water Problems Recur? Survey on Recurrence Experience and Re-response (Conducted by Plumbing Repair Company, N-Vision Co., Ltd.)
A survey by N-Vision Co., Ltd. reveals that approximately 1 in 5 people experience recurrence of plumbing problems even after repairs, shedding light on the actual state of responses. This survey provides information for consumers concerned about recurrence and companies considering service improvements.
📋 Article Processing Timeline
- 📰 Published: May 7, 2026 at 21:00
- 🔍 Collected: May 7, 2026 at 12:31
- 🤖 AI Analyzed: May 7, 2026 at 13:05 (33 min after Collected)
Plumbing equipment problems, even if they seem to be resolved temporarily after repair or replacement, can recur with similar issues after some time. In reality, various factors, including not only the initial response but also the condition of the equipment, usage methods, and deterioration in unseen areas, can combine to lead to recurrence. Because these are areas used daily, many people feel uneasy about whether they can truly feel secure even after a repair.
Therefore, N-Vision Co., Ltd., which operates the nationwide plumbing repair service "Suido Shokunin," conducted a survey targeting individuals who had requested plumbing equipment repair or replacement from a plumbing repair company within the past year. The survey investigated the actual state of plumbing problem recurrence, responses at the time of recurrence, and efforts to prevent recurrence. This report organizes information on the presence or absence of recurrence experience, the initial response taken when recurrence occurred, and subsequent improvements or measures implemented to prevent recurrence.
We hope this article serves as a reference for those concerned about the recurrence of plumbing problems and provides hints for companies considering improving their plumbing repair services and guidance methods, regarding responses to recurrence and support for recurrence prevention.
◆Survey 1: Have you experienced water leaks or clogs again in areas where problems previously occurred?
◆Survey 2: Initial response taken when problems recurred
◆Survey 3: What was reviewed or adopted afterwards to prevent recurrence?
◆Summary: The reality of plumbing problems revealed by the survey
Q1. Have you experienced water leaks or clogs again in areas where problems previously occurred?
The most common answer was "No recurrence" at 58.0% (116 people), indicating that more than half of the people did not experience similar problems after requesting repair or replacement. However, it is important not to overlook that a significant number of people did experience recurrence.
Specifically, "Recurred once in the same spot" was 8.0% (16 people), and "Recurred two or more times in the same spot" was 13.5% (27 people), totaling 21.5% (43 people who experienced problems again in the same spot. This means approximately 1 in 5 people experience problems again in the same location, suggesting that one cannot always feel completely secure just because a repair has been done. Especially the 13.5% (27 people) who experienced "Recurred two or more times in the same spot" indicates cases where problems are repeated without the cause being fully resolved, rather than isolated incidents.
Furthermore, "Similar problems occurred in a different location, but not the same spot" was also 13.5% (27 people). This shows that even if the specific location itself is fixed, a certain number of people continue to have similar concerns regarding plumbing in general. For example, water leaks or clogs may seem like a problem in just one spot, but multiple factors such as the condition of the pipes, the age of the equipment, and daily usage can be involved. Therefore, this result suggests the importance of checking not only the surface symptoms but also the surrounding areas.
Q2. When the problem recurred, please select the closest initial response you took. *Applicable to those who selected options other than "No recurrence / Don't remember" in Q1.
The most common response was "Requested the same plumbing repair company as before" at 32.9% (23 people). Approximately 1 in 3 people contacted the same plumbing repair company again, indicating that consulting the previously engaged plumbing repair company is a relatively common action when problems recur. This choice is likely due to the ease of having the previous situation understood and saving the trouble of searching for a new plumbing repair company.
On the other hand, "Requested a different plumbing repair company than before" was 15.7% (11 people), showing that a certain number of people intentionally change their service provider when problems recur. This could be due to dissatisfaction with the previous response itself, or the desire to reconfirm the cause or get a second opinion due to the recurrence.
Meanwhile, responses such as "Consulted the manufacturer or retailer" (12.9%, 9 people) and "Consulted the management company or landlord" (12.9%, 9 people) were also equally common, rather than immediately calling a plumbing repair company. This suggests that even for equipment problems, the initial point of contact varies depending on the housing contract type or product purchase location.
Additionally, "Dealt with it myself" (11.4%, 8 people) and "Waited to see what happened for a while" (11.4%, 8 people) were also reported. Many people do not immediately seek external help when problems recur, but first try to deal with it themselves or observe the situation. Plumbing problems can have fluctuating symptoms, making it difficult to immediately determine their severity in some cases.
Therefore, N-Vision Co., Ltd., which operates the nationwide plumbing repair service "Suido Shokunin," conducted a survey targeting individuals who had requested plumbing equipment repair or replacement from a plumbing repair company within the past year. The survey investigated the actual state of plumbing problem recurrence, responses at the time of recurrence, and efforts to prevent recurrence. This report organizes information on the presence or absence of recurrence experience, the initial response taken when recurrence occurred, and subsequent improvements or measures implemented to prevent recurrence.
We hope this article serves as a reference for those concerned about the recurrence of plumbing problems and provides hints for companies considering improving their plumbing repair services and guidance methods, regarding responses to recurrence and support for recurrence prevention.
◆Survey 1: Have you experienced water leaks or clogs again in areas where problems previously occurred?
◆Survey 2: Initial response taken when problems recurred
◆Survey 3: What was reviewed or adopted afterwards to prevent recurrence?
◆Summary: The reality of plumbing problems revealed by the survey
Q1. Have you experienced water leaks or clogs again in areas where problems previously occurred?
The most common answer was "No recurrence" at 58.0% (116 people), indicating that more than half of the people did not experience similar problems after requesting repair or replacement. However, it is important not to overlook that a significant number of people did experience recurrence.
Specifically, "Recurred once in the same spot" was 8.0% (16 people), and "Recurred two or more times in the same spot" was 13.5% (27 people), totaling 21.5% (43 people who experienced problems again in the same spot. This means approximately 1 in 5 people experience problems again in the same location, suggesting that one cannot always feel completely secure just because a repair has been done. Especially the 13.5% (27 people) who experienced "Recurred two or more times in the same spot" indicates cases where problems are repeated without the cause being fully resolved, rather than isolated incidents.
Furthermore, "Similar problems occurred in a different location, but not the same spot" was also 13.5% (27 people). This shows that even if the specific location itself is fixed, a certain number of people continue to have similar concerns regarding plumbing in general. For example, water leaks or clogs may seem like a problem in just one spot, but multiple factors such as the condition of the pipes, the age of the equipment, and daily usage can be involved. Therefore, this result suggests the importance of checking not only the surface symptoms but also the surrounding areas.
Q2. When the problem recurred, please select the closest initial response you took. *Applicable to those who selected options other than "No recurrence / Don't remember" in Q1.
The most common response was "Requested the same plumbing repair company as before" at 32.9% (23 people). Approximately 1 in 3 people contacted the same plumbing repair company again, indicating that consulting the previously engaged plumbing repair company is a relatively common action when problems recur. This choice is likely due to the ease of having the previous situation understood and saving the trouble of searching for a new plumbing repair company.
On the other hand, "Requested a different plumbing repair company than before" was 15.7% (11 people), showing that a certain number of people intentionally change their service provider when problems recur. This could be due to dissatisfaction with the previous response itself, or the desire to reconfirm the cause or get a second opinion due to the recurrence.
Meanwhile, responses such as "Consulted the manufacturer or retailer" (12.9%, 9 people) and "Consulted the management company or landlord" (12.9%, 9 people) were also equally common, rather than immediately calling a plumbing repair company. This suggests that even for equipment problems, the initial point of contact varies depending on the housing contract type or product purchase location.
Additionally, "Dealt with it myself" (11.4%, 8 people) and "Waited to see what happened for a while" (11.4%, 8 people) were also reported. Many people do not immediately seek external help when problems recur, but first try to deal with it themselves or observe the situation. Plumbing problems can have fluctuating symptoms, making it difficult to immediately determine their severity in some cases.