Mycat (Meguro-ku, Tokyo) has announced the addition of Korean, Chinese, and English support to its AI review reply tool, 'MapBoost'. With inbound tourism reaching over 30 million in 2024, restaurants are seeing more reviews in foreign languages on Google Business Profiles. Many stores lack staff proficient in these languages, leading to lower reply rates and potential loss of customer opportunities. The new feature automatically detects foreign-language reviews, analyzes the content (gratitude, questions, complaints), and generates a draft response in the same language, which store owners can post with one click after confirmation.
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- Source: PR Times
- Category: product_launch