mov Inc. (CEO: Makoto Watanabe, Headquarters: Shibuya-ku, Tokyo, hereinafter mov), which operates "Honychi Lab," one of the largest inbound business media in the industry, and "Kuchikomi Com," a unified customer review platform for businesses, has announced its original "Review Analysis Report" based on the latest review data from surveyed facilities.

・Click here for details of the report (free)

https://honichi.com/reports/202607_review_hotel_gracery/

Survey Overview

Survey Target: 8 "Hotel Gracery" facilities

Survey Resources: Publicly available reviews from Google Maps

Review Survey Period: June 30, 2025 - June 29, 2026

Total Number of Reviews: 1,444 / Foreign Language Reviews: 1,134

Survey Method: Data from survey resources was independently analyzed using "Kuchikomi Com" (Inbound Option), which "turns review sites into more sales."

Survey Content

Here, we will introduce some of the review analysis results revealed by our independent survey.

"Hotel Gracery" Average Review Score is ★4.08

We calculated the "Average Review Score" and "Number of Reviews" for Hotel Gracery.

The average review score for the past year was ★4.08, with an average of 180.5 reviews per facility.

Furthermore, the breakdown of review scores was ★5 at 52.9% and ★4 at 22.9%.

Most Discussed Keywords are "Room," "Location," and "Staff"

When we extracted frequently appearing keywords from the reviews, the most frequent was "Room" (744 cases), followed by "Location" (427 cases), "Staff" (410 cases), "Station" (304 cases), and "Breakfast" (299 cases).

In addition to "Location" and "Station" ranking high, "Staff" ranking third is a notable feature. Moreover, 78.5% of all reviews were in foreign languages, indicating active mentions of "Room," "Location," and "Staff" by visitors to Japan. It is believed that both the convenience of access and the quality of customer service are attracting support from a wide range of users, including inbound tourists.

The report also includes detailed analysis by category. Please see the survey materials for details.

・Click here for details of the report (free)

https://honichi.com/reports/202607_review_hotel_gracery/

Click here for service details

What is "Kuchikomi Com," which turns review sites into more sales?

Kuchikomi Com is a "unified customer review platform for businesses" that turns domestic and international review sites into more sales.

It supports store improvement utilizing review analysis data, increasing customer acquisition from Google Maps and review sites, and reducing the workload of updating store information on multiple review sites. It also integrates with inbound-focused websites, supporting inbound MEO (Map Engine Optimization) through multilingual store information management and review analysis.

It is widely used across various industries, not only by restaurants, commercial facilities, and retail stores but also in collaboration with local governments.

<Kuchikomi Com Feature 1>

Integrates with 32 sites, including company websites! Unified management of store information, menus, products, and posts

Kuchikomi Com can integrate with 32 domestic and international sites, including company websites and Google Maps. By updating information such as store hours and menu details as master data, you can collectively update store information and posts on each site, which can be used to reduce workload and implement customer acquisition strategies for your store.

<Kuchikomi Com Feature 2>

Unified review management! AI supports analysis and replies

By analyzing and scoring aggregated reviews and surveys with AI, customer feedback, which is difficult to analyze, can be quantitatively analyzed on various axes and used for management decisions and store improvements. Furthermore, AI also supports review replies, enabling smooth communication with customers.

<Kuchikomi Com Feature 3>

Inbound support too! MEO measures utilizing the latest information and know-how

Kuchikomi Com allows for unified management and operation of Google Maps, Dianping, other overseas sites, and store search pages on company websites, which are important for inbound measures. Additionally, mov, the provider of Kuchikomi Com, operates "Honychi Lab," one of the largest inbound business media in the industry, and supports MEO measures by leveraging its extensive knowledge and know-how.

Learn more about Kuchikomi Com

What is "Honychi Lab," one of the largest inbound business media in the industry?

Honychi Lab is one of the largest inbound business media in the industry, delivering daily news and data related to inbound tourism to inbound and inbound marketing professionals.

It delivers various data related to inbound tourism, such as the number of foreign visitors by nationality, route information for entry and exit, and inbound situations by prefecture. At the same time, it publishes various articles daily on "government policies and trends," "information on subsidies related to inbound tourism," and "know-how for inbound measures."

Learn more about Honychi Lab

【Company Profile】

Company Name: mov Inc. (Corporate Site)

Address: Shibuya Property Tower 10F, 1-32-12 Higashi, Shibuya-ku, Tokyo

Representative: Makoto Watanabe

Established: September 2015

Business Activities:

Operation of "Kuchikomi Com," a unified customer review platform for businesses

Operation of "Honychi Lab," one of the largest inbound business media in the industry

Operation of "Honychi Lab Solution Store," a request-for-information site specializing in inbound measures

Inquiries regarding this release

pr@mov.am

FACT BOX

  • Source: PR TIMES
  • Category: Surveyレポート