mento Begins Provision of 'mento Management AI' to Persol Cross Technology
Key facts
- mento Begins Provision of 'mento Management AI' to Persol Cross Technology
- mento Inc. has begun providing 'mento Management AI' to Persol Cross Technology's IT Engineering Division. The initiative aims to resolve span-of-control challenges in a rapidly growing SES organization by using AI to assist management, thereby enhancing organizational quality.
- Source: PR Times
- Date: May 21, 2026
Direct answer
mento Inc. has begun providing 'mento Management AI' to Persol Cross Technology's IT Engineering Division. The initiative aims to resolve span-of-control challenges in a rapidly growing SES organization by using AI to assist management, thereby enhancing organizational quality.
- Citation
- mento Begins Provision of 'mento Management AI' to Persol Cross Technology (May 21, 2026), PR Times
- Source
- PR Times
- Date
- May 21, 2026
mento Inc. has begun providing 'mento Management AI' to Persol Cross Technology's IT Engineering Division. The initiative aims to resolve span-of-control challenges in a rapidly growing SES organization by using AI to assist management, thereby enhancing organizational quality.
📋 Article Processing Timeline
- 📰 Published: May 21, 2026 at 20:00
- 🔍 Collected: May 21, 2026 at 11:31
- 🤖 AI Analyzed: May 22, 2026 at 03:34 (16h 3m after Collected)
Since the merger of three companies in January 2023, Persol Cross Technology has been growing rapidly. Its IT Engineering Division faced structural challenges, with a limited number of managers overseeing over 1,600 engineers working in client-resident SES employment formats. Despite implementing regular interviews and report scoring systems, gaps remained in on-the-ground support.
Under the new system, AI interacts with members weekly to track status changes and report them to managers. This allows 1-on-1 sessions to be used for more meaningful discussions. The company plans to expand this system company-wide, including sales and back-office divisions.
Naoki Okubo, General Manager of the IT Engineering Division at Persol Cross Technology, commented: "We don't just need more staff; we need last-mile support for our field employees. The decisive factor for the adoption was that the management AI doesn't just record logs, but interprets data and provides actionable suggestions for management."
FAQ
What is the purpose of introducing mento Management AI?
The purpose is to address the challenge of span of control due to a rapid increase in engineers in the IT Engineering Department of PERSOL Cross Technology, and to improve the quality of 1-on-1 meetings between managers and members.
How does mento Management AI support management?
The AI coach engages in weekly conversations with members, monitors changes in their status, and reports back to managers. This allows managers to discover members' true feelings and changes early, enabling deeper dialogue and appropriate actions.
What is the employment structure of engineers at PERSOL Cross Technology?
Many engineers work in a client-site resident SES employment structure, and there is a structural challenge of following over 1,600 engineers with a small number of managers.
Are there any plans for future deployment?
After a small start in the IT Engineering Department, we plan to expand to sales organizations, back office, and manufacturing departments across the company.
What are the benefits of using mento Management AI?
The benefits include the ability to receive coaching without being constrained by time, visualizing information and true feelings that might be overlooked by humans, improving engagement, enhancing retention and reducing turnover, and strengthening the organization's competitiveness.