Yuai Medical Adopts "MediLinkX" Across All Stores: Implementing LINE Prescription Submission with Patient Flow in Mind

MEDIKLECT Inc. announced that its LINE prescription submission service, "MediLinkX," has been adopted by all stores of the dispensing pharmacy group Yuai Medical. Founded in 1988, Yuai Medical is a pharmacy group that supports regional healthcare, operating pharmacies mainly in Matsudo City, Chiba Prefecture, as well as in Tokyo, Saitama, Ibaraki, and Nagano prefectures. This implementation focuses not just on a "system to send prescriptions via LINE," but on "flow design that is actually easy for patients to use." Aiming to reduce the burden of waiting times for patients and lead to continuous usage, they have started operating MediLinkX in all stores. Yuai Medical had long felt the need to utilize LINE to create touchpoints with patients and improve convenience. In recent years, challenges in pharmacy settings have changed, including the burden of waiting times, patients moving away from pharmacies, the need for digitalization, and congestion in front of pediatric clinics. Under these circumstances, they considered introducing prescription submission using LINE with the premise of "being easy for patients to use." After the introduction, the first change seen was the number of LINE registrants. The response was particularly significant at stores in front of pediatric clinics. Waiting for a long time at a pharmacy with a child is a major burden for guardians. Therefore, the system that allows sending prescriptions via LINE in advance to shorten waiting times was highly compatible with the child-rearing generation.