JBN Receives "HubSpot Customer First in Japan 2025" Award
JBN Co., Ltd. has been awarded "Customer First in Japan 2025" (No. 1 in Japan) and ranked 8th in the Asia-Pacific region in HubSpot's Solutions Partner Impact Awards. This recognition highlights JBN's customer-centric approach and its significant contribution to customer retention and continuous business growth through HubSpot utilization.
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JBN Co., Ltd. (Headquarters: Nagano City, Nagano Prefecture; Representative Director and President: Eiji Muroga) has received the "Customer First in Japan 2025" award (No. 1 in Japan) in the Solutions Partner Impact Awards, which recognize outstanding partners by HubSpot (Japan office location: Chiyoda-ku, Tokyo; CEO: Yamini Rangan). JBN was also selected as the 8th best partner in the Asia-Pacific region.
■ What is HubSpot Customer First in Japan 2025?
HubSpot is an Agentic Customer Platform equipped with AI and CRM, currently adopted by approximately 288,000 companies in over 135 countries worldwide.
The "HubSpot Customer First in Japan 2025" award is presented by HubSpot Japan Co., Ltd. to the most outstanding partner for the fiscal year 2025, selected from over 250 domestic partners based on revenue retention rates calculated from factors such as upsell, cross-sell, and contract cancellation amounts. This award evaluates not just sales performance, but also the customer's retention rate of HubSpot and their contribution to continuous business growth.
■ About JBN
Since being certified as a HubSpot partner in 2019, JBN Co., Ltd. has been providing support while valuing dialogue with customers. In various areas such as marketing, sales, and customer success, we strive to integrate and visualize data on HubSpot's CRM and build an environment that is easy to operate continuously, based on an understanding of our customers' businesses and daily operations.
We are deeply grateful that we received this evaluation of No. 1 in Japan and No. 8 in the Asia-Pacific region among numerous partner companies for the "Customer First Award," which evaluates contributions to customers' continuous business growth. This achievement is thanks to the support of our customers who have been working with JBN on a daily basis.
■ Aiming to Rebuild Customer Experience
As customers move between online and offline channels and the utilization of AI advances, the business environment for customers supported by JBN is undergoing significant changes. We will continue to engage in dialogue with our customers, believe in the power of communication through CRM and the Web, rebuild customer experiences, and strive to be a trusted partner accompanying your business.
■ Greetings from JBN
JBN Co., Ltd.
Director, Production Unit Leader Hiroki Abe
We are deeply honored to have received the "Customer First in Japan 2025" award.
We feel that this award is thanks to our customers who continuously utilize HubSpot and continue to feel the results on site.
What JBN has valued most is "dialogue" with our customers. Each company has different challenges, sometimes complexly intertwined. That is why we have carefully listened to the voices on the ground and worked with our customers to solve problems. We are very pleased that this attitude has been recognized by all of us at JBN.
Going forward, we will not only utilize data obtained from online digital touchpoints but also integrate data from offline touchpoints such as exhibitions, business negotiations, and stores into CRM, aiming to achieve deeper customer understanding and value provision.
We will continue to work sincerely to remain a supportive partner that helps our customers' businesses, regardless of whether they are online or offline.
■ Comments from companies that have walked with us
Sony Network Communications Inc.
Executive Officer, Head of Corporate Services Business Yasutaka Ogasawara
We sincerely congratulate you on receiving the "Customer First Award." JBN's sincere support system, based on thorough customer understanding, has been a great help to us on a daily basis. In particular, the meticulous execution plans that are close to the field are an indispensable force for the client's business growth.
We look forward to your continued success as a leading partner in Japan.
Nikkei Research Inc.
Deputy General Manager, Solutions Division Fumie Kawashima
Assistant Manager, Sales Planning Department, Solutions Division Mayuko Ariga
We sincerely congratulate you on winning the "Customer First Award." We are grateful for your continuous support since we asked you to build our service website, followed by our corporate and recruitment sites. Your ability to grasp our thoughts and articulate them, and your attitude of deeply understanding our challenges even more than we do and accompanying us from the same perspective, is truly appreciated.
■ What is HubSpot Customer First in Japan 2025?
HubSpot is an Agentic Customer Platform equipped with AI and CRM, currently adopted by approximately 288,000 companies in over 135 countries worldwide.
The "HubSpot Customer First in Japan 2025" award is presented by HubSpot Japan Co., Ltd. to the most outstanding partner for the fiscal year 2025, selected from over 250 domestic partners based on revenue retention rates calculated from factors such as upsell, cross-sell, and contract cancellation amounts. This award evaluates not just sales performance, but also the customer's retention rate of HubSpot and their contribution to continuous business growth.
■ About JBN
Since being certified as a HubSpot partner in 2019, JBN Co., Ltd. has been providing support while valuing dialogue with customers. In various areas such as marketing, sales, and customer success, we strive to integrate and visualize data on HubSpot's CRM and build an environment that is easy to operate continuously, based on an understanding of our customers' businesses and daily operations.
We are deeply grateful that we received this evaluation of No. 1 in Japan and No. 8 in the Asia-Pacific region among numerous partner companies for the "Customer First Award," which evaluates contributions to customers' continuous business growth. This achievement is thanks to the support of our customers who have been working with JBN on a daily basis.
■ Aiming to Rebuild Customer Experience
As customers move between online and offline channels and the utilization of AI advances, the business environment for customers supported by JBN is undergoing significant changes. We will continue to engage in dialogue with our customers, believe in the power of communication through CRM and the Web, rebuild customer experiences, and strive to be a trusted partner accompanying your business.
■ Greetings from JBN
JBN Co., Ltd.
Director, Production Unit Leader Hiroki Abe
We are deeply honored to have received the "Customer First in Japan 2025" award.
We feel that this award is thanks to our customers who continuously utilize HubSpot and continue to feel the results on site.
What JBN has valued most is "dialogue" with our customers. Each company has different challenges, sometimes complexly intertwined. That is why we have carefully listened to the voices on the ground and worked with our customers to solve problems. We are very pleased that this attitude has been recognized by all of us at JBN.
Going forward, we will not only utilize data obtained from online digital touchpoints but also integrate data from offline touchpoints such as exhibitions, business negotiations, and stores into CRM, aiming to achieve deeper customer understanding and value provision.
We will continue to work sincerely to remain a supportive partner that helps our customers' businesses, regardless of whether they are online or offline.
■ Comments from companies that have walked with us
Sony Network Communications Inc.
Executive Officer, Head of Corporate Services Business Yasutaka Ogasawara
We sincerely congratulate you on receiving the "Customer First Award." JBN's sincere support system, based on thorough customer understanding, has been a great help to us on a daily basis. In particular, the meticulous execution plans that are close to the field are an indispensable force for the client's business growth.
We look forward to your continued success as a leading partner in Japan.
Nikkei Research Inc.
Deputy General Manager, Solutions Division Fumie Kawashima
Assistant Manager, Sales Planning Department, Solutions Division Mayuko Ariga
We sincerely congratulate you on winning the "Customer First Award." We are grateful for your continuous support since we asked you to build our service website, followed by our corporate and recruitment sites. Your ability to grasp our thoughts and articulate them, and your attitude of deeply understanding our challenges even more than we do and accompanying us from the same perspective, is truly appreciated.