Overview hokan, Inc. announces the beta release of an 'MCP (Model Context Protocol) server' compatible with the 'hokan CRM API'. This is part of the company's efforts to seamlessly integrate AI applications with its services to maximize utility.

MCP Integration MCP is an open standard proposed by Anthropic, also adopted by major players like OpenAI and Google. It connects AI applications with external systems in a standardized way. By adopting this standard, hokan®︎ enables insurance agencies to access data from the AI tools they use daily, enhancing operational efficiency.

Expected Benefits This initiative aims to reduce back-and-forth tasks such as searching, entering, and updating data, while minimizing recording delays and mitigating the risk of business knowledge silos. In the future, users will be able to access and update client and project data via natural language instructions to AI agents, under proper authorization management.

Future Roadmap hokan views the adoption of AI agents as a critical evolution in insurance agency operations. This beta release marks the first step, and the company plans to accelerate the development of technical infrastructure to fundamentally improve insurance sales productivity.

Background AI adoption in Japan is shifting from 'chat-based' to 'agent-based' systems. While AI usage in the financial sector is progressing, advanced use cases at customer touchpoints are still developing. hokan has been conducting continuous research into deep-rooted operational AI integration.

Key Features 1. **Natural Language CRM Operation**: Enables data updates and retrieval without complex UI navigation. 2. **Broad Functional Support**: Supports customer info, scheduling, tasks, projects, and VOC (Voice of Customer) across the workflow.

FACT BOX

  • Source: PR TIMES
  • Category: New Product
  • Organizations: Anthropic / OpenAI / Google
  • Products / services: hokan®︎ / hokan CRM API