FLUED Launches 'Customer Support AI Verification Service' Using HubSpot AI Agents

FLUED Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; President: So Matsunaga), a group of BtoB marketing and sales DX experts, will launch the 'Customer Support AI Verification Service' on June 1, 2026, utilizing the 'Breeze Customer Service Agent' feature provided by HubSpot. The service provides a one-package solution for the Proof of Concept (PoC) phase, ranging from loading manuals and FAQ documents to building and verifying the accuracy of AI chatbots. It is primarily aimed at companies with call centers or support desks facing issues such as siloed operations, reliance on phone/email, and inability to provide after-hours support. Recently, HubSpot has significantly enhanced its 'Breeze Customer Service Agent' feature. By loading internal manuals, FAQ pages, and company documents (including PDFs) as data sources, the AI can provide immediate responses to customer chat inquiries. If an issue cannot be resolved, it automatically escalates to a human agent. Furthermore, it supports a method where the AI generates 'recommended replies' before human intervention, allowing staff to confirm and approve them before sending. This design allows for a flexible switch between fully automated AI responses and semi-automated responses (human check), ensuring both the reliability of AI answers and peace of mind for the staff. FLUED has determined that this technology has reached a level capable of practical operation based on its experience supporting over 500 BtoB projects and working in multiple call center and customer support environments. The verification support fee (including HubSpot license) is 450,000 yen (excluding tax, all-inclusive). This is a one-package price that includes the HubSpot Service Hub license fee (for one year). PoC can be started without additional tool contracts or costs. As a HubSpot Diamond Partner, FLUED provides support for all aspects of HubSpot utilization, including Service Hub, Marketing Hub, Sales Hub, CRM design, and sales DX.