[Case Study] Providing 'TECH CAMP AI Utilization Support Service' to Kyushu Hitachi Systems. Achieving significant operational efficiency through company-wide deployment of field-led AI agents.

div Inc. (hereinafter 'div'), operator of the programming school 'TECH CAMP,' has provided its 'AI Utilization Support Service'—specifically the 'Generative AI x Business Improvement Training Basic Plan'—to Kyushu Hitachi Systems, a company providing one-stop system construction, operation, and maintenance services in the Kyushu region.

Through this plan, non-programming staff developed business automation tools and AI agents with the support of mentors. They successfully reduced a task that previously took 20 minutes to just 20 seconds. By deploying these tools company-wide, they expect to compress 6 hours of monthly work into approximately 6 minutes. This initiative has accelerated essential AI utilization where the field staff leads the effort to 'rethink organizational norms' rather than just installing tools.

Kyushu Hitachi Systems had introduced generative AI tools like 'Microsoft Copilot' in October 2024, but usage was limited to individual-level assistance such as meeting minutes and brainstorming. To solve this, they adopted a 'hands-on training' approach that goes beyond classroom learning to support actual outcome creation.

Selected employees from each department participated as evangelists. With mentor support, even those without programming experience successfully developed practical automation tools. This led to the full automation of routine tasks, such as sales approval progress checks and email drafting, reducing work time by approximately 98%. Furthermore, the creation of a newsletter generation agent not only saved time but also improved quality, leading to an increase in actual applications.