[Hotel Operation DX] 'WASIMIL' Integrates with Keycafe: Automating Access Code Issuance Linked to Booking Data for Key Management Without Front Desk Interaction

## Automating from Reservation Data to Access Code Issuance with WASIMIL × Keycafe SmartBox Integration

AZOO Co., Ltd. (Headquarters: Shimogyo-ku, Kyoto; Representative Director: Yuko Yokota) has launched a system integration with the "Keycafe SmartBox," an IoT key box provided by Keycafe Japan G.K. (Headquarters: Shibuya-ku, Tokyo; Representative: Ryo Okochi), within its all-in-one hotel DX system, "WASIMIL."

Through this integration, Keycafe SmartBox access codes and QR codes can be automatically issued based on reservation data registered in WASIMIL. Guests can check their codes anytime via the guest portal, booking confirmation emails, or the online check-in completion screen, allowing them to retrieve keys and enter their rooms without front desk staff intervention.

## Field Challenges in "Key Management" Facing the Lodging Industry

The lodging industry faces management challenges stemming from complicated front desk operations and chronic labor shortages. In particular, the task of handing over keys at check-in involves multiple steps—checking booking details, preparing keys, and handing them to the guest—which often causes waiting times during busy seasons.

The accumulation of these manual tasks creates a triple burden: increased workload for front desk staff, guest waiting time, and対応 costs for late-night and early-morning shifts.

While automation of key management through smart locks is effective, many facilities have given up on installation due to constraints such as "needing door construction" or "inability to install in rental properties or old buildings." Additionally, due to the recent rise in inbound demand, responding to check-ins at various times, including late-night and early-morning hours, has become an urgent task.

The integration of WASIMIL and Keycafe SmartBox is a solution that automates this "analog key management work" at the site without construction and by using existing physical keys.

## Mechanism of WASIMIL × Keycafe SmartBox Integration: Seamlessly Moving from Booking Data to Access Code

It automatically issues Keycafe SmartBox access codes to guests linked to booking data.

### Automatic Integration of Booking Information
Booking data registered in WASIMIL (room number, check-in/check-out dates/times, guest information) is automatically synchronized with Keycafe SmartBox. Settings, from connecting a Keycafe account via the WASIMIL smart lock menu to mapping each guest room to a SmartBox storage space, are completed on the management screen.

### Automatic Issuance of Access Codes and QR Codes
SmartBox access codes and QR codes are automatically generated in conjunction with reservations. The codes are valid only during the check-in to check-out period and automatically expire in case of cancellation or schedule changes, eliminating the need for manual management by staff.

### Automatic Delivery to Guests at 3 Touchpoints
Issued access information can be confirmed by guests via the following three locations:
- **Guest Portal**: Displays access code, QR code, SmartBox location, and key retrieval procedure.
- **Booking Confirmation Email/Room Lock Assignment Notification**: Automatically appends Keycafe access information to emails automatically sent by WASIMIL.
- **Online Check-in Completion Screen**: The code is displayed immediately after completing check-in, completing the process and key retrieval in a seamless flow.

## Realizing Complete Contactless Check-in Without Front Desk Interaction

Guests retrieve their keys themselves from the SmartBox using the access codes received via email or guest portal, completing their check-in and entry. There is no need to stop by the front desk, enabling check-in 24 hours a day.

## 3 Values Brought by the WASIMIL × Keycafe SmartBox Integration

1. **Significant Efficiency in Front Desk Operations**: Greatly reduces the workload for front desk staff, especially during late-night/early-morning hours or during check-in rushes in peak seasons.
2. **Flexibility to Introduce Without Construction or Changing Existing Environments**: Since existing physical keys are utilized as they are, it can be introduced at low cost even in rental properties or old buildings.
3. **Centralization of All Reservations Including OTA and Inbound Support**: Consolidates all reservation data, including direct sales, Rakuten Travel, Jalan, and overseas OTAs, enabling seamless integration with Keycafe SmartBox regardless of booking source or nationality.

## About "WASIMIL"
WASIMIL is an all-in-one hotel DX system that centralizes functions necessary for hotel operations, such as reservation management, PMS (Property Management System), CRM, marketing, sales management, accounting reports, BI analysis, payment integration, and smart lock control.