AOZORA COMPANY Strengthens Back-Office Structure to Support Business Expansion

AOZORA COMPANY Co., Ltd. (Headquarters: Niigata Prefecture; Representative Director: Takumi Takahashi), a dealer of used cars and provider of proprietary in-house loans, restructured its back-office operations in June 2026 to support its expanding business scale and further elevate customer service quality. Under this reorganization, the company newly established four dedicated departments: the In-house Loan Management Department, the Sales Management Department, the Vehicle Delivery Management Department, and the Contract Department.

In recent years, the company has experienced significant growth in both in-house loan applications and vehicle sales alongside its nationwide store expansion. To adapt to this rapid growth, the company decided to transition each administrative area into a specialized department. In the used car sales industry, diversifying customer needs and increasingly complex financial services have made traditional, individual-dependent operations difficult to sustain. Through this organizational restructuring, the company aims to standardize operations, increase specialization, improve customer service quality, strengthen compliance, and boost operational efficiency.

Each of the newly established departments will leverage its specialized expertise:

- In-house Loan Management Department This department handles everything from managing in-house loan contracts and confirming payments to credit control and customer support, promoting sound loan operations and improving customer satisfaction.

- Sales Management Department This department manages sales for each store and analyzes data to support faster management decision-making and business performance improvement.

- Vehicle Delivery Management Department This department centralizes progress management from vehicle registration to delivery, providing customers with a smoother and more reliable vehicle delivery experience.

- Contract Department This department specializes in managing sales agreements, loan agreements, and other contract-related operations, aiming to strengthen compliance and improve operational quality.

Representative Director Takumi Takahashi commented: "Our business operates under the philosophy of 'creating a society where everyone can own a car with peace of mind.' This organizational strengthening is a crucial investment not just for expanding sales volume, but for further elevating our service quality to customers." The company will continue to enhance its back-office system and promote digitalization to expand its in-house loan business, raise customer satisfaction, and improve operational quality.

[Company Profile] - Company Name: AOZORA COMPANY Co., Ltd. - Representative: Takumi Takahashi - Capital: 4 million yen - Location: 5243-1 Kurotori, Nishi-ku, Niigata City, Niigata Prefecture - Business Description: Used car sales, car rentals, in-house loans (in-house installment sales), towing services - Official Website: https://aozoracompany.co.jp/