株式会社Altam Ease News Releases

Survey of 200 Staff Reveals Customer Support Burdens and AI Expectations by Altam Ease

根據 Altam Ease 對 200 名客服人員的調查，近半數受訪者感客服壓力大。現場最希望 AI 協助處理自動紀錄、初次應答需求整理及內容摘要等周邊業務，而非完全取代人工回覆。 · 2026-05-12

Asked 200 People in Charge! Where is the Burden of Inquiry Handling? Survey on Tasks Field Staff Want to Delegate to AI (Survey by Altam Ease Inc.)

Altam Ease Inc. conducted a survey of 200 inquiry handling staff. Roughly half feel burdened by inqu… · 2026-05-12