Free Trial Launched for "AI BPO IT Support Outsourcing Service" that Automates IT Support and Operations with AI

AI Security Solutions Inc. (Headquarters: Tokyo, hereinafter 'our company') has started offering a free trial and free consultation for its "AI BPO IT Support Outsourcing Service," which handles internal IT support and operation tasks, starting today.

This service utilizes generative AI to collectively handle routine tasks of the IT department, such as primary help desk responses, infrastructure monitoring, test specification generation, bug report organization, and manual creation. By entrusting routine support tasks to an AI team, we build an environment where IT staff can concentrate on system improvements and new projects.

The free trial allows you to verify the processing accuracy and man-hour reduction effects in advance using actual business data.

## ■ Background and Challenges
While IT departments are required to promote DX and system renewal, they are often overwhelmed by daily support tasks, preventing them from tackling their primary missions.
- Spending most of the day on inquiries like "I forgot my password" or "I can't connect to the VPN."
- Postponing the maintenance of manuals and documents, leading to knowledge being concentrated in specific individuals.
- Difficulty in hiring IT personnel, resulting in a small team covering a wide range from help desk to infrastructure operations.

Through our business support experience, we have determined that routine IT support tasks are an area where effects can be demonstrated in a short period, and have started offering this service.

## ■ Service Overview
Service Name: AI BPO IT Support Outsourcing Service
Launch Date: April 9, 2026
Service Model: BPO type (pay-as-you-go based on workload)
Free Trial: 1-week verification using actual data
Supported Formats: Inquiry tickets, log data, existing documents
Delivery Formats: Response reports, manuals, test specifications

## ■ Service URL
https://ai-prototype.jp/bpo/lp/8

## ■ Supported Tasks
- Primary help desk response (automatic classification and answering of internal inquiries)
- Assistance with infrastructure monitoring and alert response
- Generation of test specifications and test case creation
- Organization and prioritization of bug reports
- Creation and updating of documents and manuals

## ■ Features
① Free trial for verification with actual business data
Verification using actual business data is possible, allowing you to check processing accuracy and reduced man-hours before implementation.
② BPO type requiring no system installation
No new system development or setup is required, and it can be used without major changes to existing business flows.
③ Hybrid processing by AI and humans
In addition to automated processing by AI, confirmation by dedicated staff ensures accuracy and stability.
④ Knowledge accumulation and reuse
Past inquiries and response histories are accumulated as a knowledge base, continuously improving the accuracy of answers to the same questions. Combined with automatic manual maintenance, this eliminates the "only that person knows" situation.