Hitachi Launching Flexible, Scalable Unified Communication Service Centered on New UC Gateway
Hitachi Information & Telecommunication Engineering has announced a new UC service and its core product, 'Unified Communication Gateway,' starting sales on June 26. The service integrates apps like Microsoft Teams and Cisco Webex with onsite voice infrastructure for high-reliability sectors.
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- 📰 Published: April 22, 2026 at 20:02
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Hitachi Information & Telecommunication Engineering, Ltd. is launching a new Unified Communication (UC) service and will begin sales of its core product, the 'Unified Communication Gateway' (UC Gateway), on June 26.
This UC service consists of the UC Gateway, the SaaS-based 'Unified Communication Manager' (UC Manager) for remote monitoring and settings, and connected IP telephony equipment. It integrates various applications such as Microsoft Teams and Cisco Webex via the UC Gateway over networks like Wi-Fi. This realizes a flexible communication environment that meets customer needs while providing continuous value through high-reliability operation, functional expansion, and labor-saving management/maintenance from implementation to operation.
Furthermore, the company is building an ecosystem by collaborating with various partners, including Allied Telesis, K.K. and Cisco Systems G.K., to provide optimal UC services for customer sites by combining each company's technologies and services.
*Background*
In recent years, digitalization using AI and 'Physical AI' initiatives have progressed in fields such as manufacturing, healthcare, and public sectors. In these areas, 'voice'—which captures site situations instantly alongside video and sensor information—is positioned as critical data. Meanwhile, high reliability, security, and long-term stable operation are required for voice communication in government, medical, and social infrastructure sectors. It is essential for voice foundations looking toward AI utilization to meet mission-critical requirements.
Hitachi has long provided communication systems supporting social infrastructure such as police, fire services, and hospitals. To address market challenges and diversifying needs, the company is modernizing its telecommunications business, converting it into a service-oriented SI business through software-based and service-oriented approaches utilizing the cloud. Now, it offers a new UC service that grows with the customer's business, supporting everything from implementation to maintenance.
*Key Features*
(1) Realizing flexible communication environments tailored to site needs:
- Application Integration: Use various communication methods like chat and web conferences via integration with apps like Microsoft Teams and Cisco Webex.
- Service Collaboration: Provide high voice quality and stable communication while improving operational efficiency through integration with call recording/IVR services and carrier services.
- Multi-device Support: Connect IP phones and smartphones to the UC Gateway via high-speed, high-reliability wireless LAN (Wi-Fi 6/7), also supporting fixed phones and PHS used in medical/facility fields.
(2) Supporting high-reliability operation and continuous expansion with the UC Gateway while reducing environmental impact:
- Ensuring System Reliability: Robust design for high-reliability operation. Long-term support and strict vulnerability management provide the security and stable operation required for public and medical sectors.
- Common Software for On-premises and Cloud: Not dependent on specific environments or hardware, easily integrating with OSS or partner-provided apps/devices. Flexible response to future cloud migration or hybrid configurations while maintaining current on-premises operation.
- Environmental Impact Reduction: Adoption of cutting-edge architecture and high-performance, low-power processors. Achieves smaller and lighter size compared to legacy models, significantly reducing power consumption and installation space.
This UC service consists of the UC Gateway, the SaaS-based 'Unified Communication Manager' (UC Manager) for remote monitoring and settings, and connected IP telephony equipment. It integrates various applications such as Microsoft Teams and Cisco Webex via the UC Gateway over networks like Wi-Fi. This realizes a flexible communication environment that meets customer needs while providing continuous value through high-reliability operation, functional expansion, and labor-saving management/maintenance from implementation to operation.
Furthermore, the company is building an ecosystem by collaborating with various partners, including Allied Telesis, K.K. and Cisco Systems G.K., to provide optimal UC services for customer sites by combining each company's technologies and services.
*Background*
In recent years, digitalization using AI and 'Physical AI' initiatives have progressed in fields such as manufacturing, healthcare, and public sectors. In these areas, 'voice'—which captures site situations instantly alongside video and sensor information—is positioned as critical data. Meanwhile, high reliability, security, and long-term stable operation are required for voice communication in government, medical, and social infrastructure sectors. It is essential for voice foundations looking toward AI utilization to meet mission-critical requirements.
Hitachi has long provided communication systems supporting social infrastructure such as police, fire services, and hospitals. To address market challenges and diversifying needs, the company is modernizing its telecommunications business, converting it into a service-oriented SI business through software-based and service-oriented approaches utilizing the cloud. Now, it offers a new UC service that grows with the customer's business, supporting everything from implementation to maintenance.
*Key Features*
(1) Realizing flexible communication environments tailored to site needs:
- Application Integration: Use various communication methods like chat and web conferences via integration with apps like Microsoft Teams and Cisco Webex.
- Service Collaboration: Provide high voice quality and stable communication while improving operational efficiency through integration with call recording/IVR services and carrier services.
- Multi-device Support: Connect IP phones and smartphones to the UC Gateway via high-speed, high-reliability wireless LAN (Wi-Fi 6/7), also supporting fixed phones and PHS used in medical/facility fields.
(2) Supporting high-reliability operation and continuous expansion with the UC Gateway while reducing environmental impact:
- Ensuring System Reliability: Robust design for high-reliability operation. Long-term support and strict vulnerability management provide the security and stable operation required for public and medical sectors.
- Common Software for On-premises and Cloud: Not dependent on specific environments or hardware, easily integrating with OSS or partner-provided apps/devices. Flexible response to future cloud migration or hybrid configurations while maintaining current on-premises operation.
- Environmental Impact Reduction: Adoption of cutting-edge architecture and high-performance, low-power processors. Achieves smaller and lighter size compared to legacy models, significantly reducing power consumption and installation space.