[Over 10 Million Copies Sold in the Series] The Highly Anticipated Customer Service English Book from the Popular 'Hitotsu Hitotsu Wakariyasuku' Series Has Been Released!
Gakken has released an introductory book on customer service English for inbound tourism, part of their hit series that has sold over 10 million copies.
Gakken Inc. (Shinagawa, Tokyo; Tatsuya Nanjo, President), a group company of Gakken Holdings Co., Ltd. (Shinagawa, Tokyo; Hiroaki Miyahara, President), released 'Customer Service English, Explained One by One' (Sekkyaku Eigo o Hitotsu Hitotsu Wakariyasuku) on March 27, 2026.
■ No Need to Worry Even If You're Not Good at English! A 'Super Introductory' Book for Customer Service English Using Illustrations and Simple Phrases!
With the increase in foreign visitors to Japan, there is a growing demand for English support in various customer service settings, including restaurants, retail stores, and tourist spots. Many people have likely felt anxious, thinking, 'What should I do if someone speaks to me in English?' or 'I'd be embarrassed if I couldn't communicate well.'
While technology like translation apps has advanced, allowing us to overcome language barriers with just a smartphone, the joy of communicating in your own words—even if imperfect—and seeing the other person's reaction is something that cannot be replicated through a machine. This book is an introductory guide to customer service English that values human-to-human communication. It carefully selects short, simple phrases that even those who lack confidence in English can use immediately in the workplace.
■ Three Key Features of This Book
① Phrases You Can Actually Say! Packed with Easy English Phrases
To ensure that even those who are not comfortable with English can use it with confidence, we have selected only simple words and easy-to-remember phrases. These expressions are short and simple, yet polite enough to use with customers.
② Understand Through Illustrations! Visual Learning for Customer Service English
The book includes explanations using illustrations, making it easy for those who have been away from English study to learn without stress.
③ Master Tricky Japanese Terms with the Mini Japanese-English Dictionary
The included mini Japanese-English dictionary helps you handle sudden questions like, 'How do I say this in English?' With terms like 'sharing a table' or 'rain cover,' you can easily look up words that don't immediately come to mind, making it highly practical for the workplace.
■ Towards 'Communicative' Customer Service, Even If You're Not Confident in English
A single phrase exchanged while making eye contact with a foreign customer can make the service experience truly special. 'Customer Service English, Explained One by One' is an introductory book designed for those who feel uneasy about English. As we head into the spring tourist season, why not take the first step toward more enjoyable communication with foreign guests with this book?
* 'Hitotsu Hitotsu Wakariyasuku' is a registered trademark of Gakken Holdings Co., Ltd.
[Product Overview]
■ 'Customer Service English, Explained One by One'
Price: 1,980 yen (tax included)
Release Date: March 27, 2026
Format: Shiroku-ban (approx. A5), 296 pages
E-book: Available
ISBN: 978-4-05-306266-6
Gakken Publishing Website: https://hon.gakken.jp/book/1130626600