Veterinary Hospital Business Improvement Platform 'Wonder' Launches 'Unmanned Reception Function' to Automate Reception Tasks

Wonder Technologies Inc. (Headquarters: Minato-ku, Tokyo, Representative Director: Ryo Matsuo) has announced the launch of an "unmanned reception system" as a new feature for its veterinary hospital business improvement platform "Wonder," designed to automate and streamline reception operations. In addition to functions that optimize communication with pet owners, such as reservations, medical questionnaires, and contact, by smoothing the reception process upon arrival, it aims to improve the efficiency of reception tasks, resolve staff shortages in veterinary hospitals, and enhance the quality of medical care.

Background of Development

Since its release in December 2022, Wonder has been adopted by veterinary hospitals nationwide at an industry-leading pace for approximately three and a half years, solving business challenges for many hospitals. Until now, Wonder has primarily contributed to cost reduction and sales increase by automating communication with pet owners, such as reservations, medical questionnaires, and contact, addressing issues mainly occurring outside the hospital, such as "burden of handling reservation calls" and "cumbersome communication tasks via phone and paper." Hospitals that have adopted Wonder have seen significant management results, including cost reductions like an "80% reduction in phone calls" and "almost zero waiting time," as well as sales increases such as a "1.5-fold increase in first-time visits," a "2-fold increase in visits," and a "40% improvement in revisit rates."

On the other hand, many veterinary hospitals still face significant challenges with reception and accounting tasks. In particular, in many hospitals, nurses often handle both reception and nursing duties, and time spent on reception can frequently interrupt medical examinations and nursing tasks. Reception duties involve many general tasks that do not necessarily require a nurse, such as checking in patients and handing over medical questionnaires, which has led to an increased burden on on-site staff. Furthermore, pet owners often feel stressed by analog operations such as "calling out to check in" or "filling out paper arrival lists," leading to a demand for a smoother and more comfortable consultation experience. Against this backdrop, Wonder developed the "unmanned reception function" to further streamline in-hospital operations and improve the pet owner's consultation experience.

What Wonder Can Achieve

Wonder creates an environment where staff can engage more deeply with pet owners and animals by fully automating and reducing the human effort required for general tasks that do not need to be performed by veterinarians or nurses.

Features and Functions of "Wonder Unmanned Reception Function"

1. Complete with just a tablet! Easy for anyone to operate

Pet owners can complete reception simply by operating a tablet installed at the hospital. The UI is designed to be simple and intuitive with large touch keys, ensuring that even pet owners unfamiliar with IT operations can use it with confidence, minimizing the need for staff guidance and support.

2. Easy check-in by simply holding up a QR code

Those with reservations can easily check in by simply holding up a QR code. Those visiting on the day can also easily check in by selecting their name, pet's name, and purpose of visit. For first-time visitors, a QR code for a medical questionnaire will be displayed. This allows for stable operations that do not depend on individual staff judgment, as all visit patterns can be handled with the same flow.

3. Real-time overview management of visit status

Regardless of whether a reservation exists, the visit status after check-in can be visualized in real-time on a list screen. Since reception status, previously managed on paper, can be centrally managed on the system, the status can be checked from anywhere within the hospital, such as the reception, examination rooms, and treatment rooms.

Product Introduction Seminar Centered on 'Unmanned Reception'

A product seminar will be held online on May 25, 2026. The seminar will cover an overview of Wonder's services, the usability of the unmanned reception terminal, and how it can be implemented in veterinary hospitals. We encourage anyone interested to participate.

■ Dates:

・May 25, 2026 (Monday) 20:00〜20:30

・May 26, 2026 (Tuesday) 20:00〜20:30

・May 28, 2026 (Thursday) 20:00〜20:30

■ Location: Online viewing format (Meet)

■ Application Method: Pre-registration required (free participation)

■ Target Audience: Veterinary hospitals nationwide, companies related to veterinary hospitals

▼Apply here

https://x.gd/uiHdo

Service Overview

About 'Wonder' Veterinary Hospital Business Improvement Platform

"Wonder" is a business improvement platform for veterinary hospitals that automates general tasks other than medical examination and nursing, such as reservations, reception, medical questionnaires, accounting, and communication. It has been adopted at an industry-leading pace, maintaining a very high level of customer satisfaction and retention rate of 99%. By promoting labor-saving and automation in veterinary hospitals, staff can focus on medical care.