RemoteLOCK Integrates with 'GovTech Express' to Automate Facility Booking to Unlocking via LINE
RemoteLOCK, a smart lock provided by RemoteLOCK Japan, has integrated with 'GovTech Express' (Smartphone City Hall) from Bot Express. This integration automates the issuance of entry passcodes linked to public facility bookings and payments made through LINE, significantly reducing the burden of key management and window service for municipal staff. The system is scheduled to be implemented in Gamagori City, Aichi Prefecture, promoting unmanned and contactless operation of public facilities.
📋 Article Processing Timeline
- 📰 Published: May 18, 2026 at 18:00
- 🔍 Collected: May 18, 2026 at 09:31
- 🤖 AI Analyzed: May 18, 2026 at 23:03 (13h 31m after Collected)
The smart lock "RemoteLOCK" provided by RemoteLOCK Japan has started system integration with the "GovTech Express" (Smartphone City Hall) provided by Bot Express Inc. (Headquarters: Minato-ku, Tokyo, CEO: Kazuki Nakajima).
Traditionally, the management of public facilities placed a heavy burden on staff members due to physical key handovers, window services, and on-site support. By integrating GovTech Express with smart locks, the process from facility reservation to unlocking operations is seamlessly connected, alleviating the administrative workload associated with key management.
Previously, GovTech Express had achieved unlocking operations linked to facility reservations through an integration with SwitchBot. With this new support for RemoteLOCK, municipalities can now choose a more suitable smart lock depending on the facility size and installation environment. The operation of public facilities utilizing the GovTech Express reservation function and RemoteLOCK integration is planned to begin in Gamagori City, Aichi Prefecture.
## Features of the GovTech Express Facility Reservation Function
- End-to-end Process on LINE: From Reservation to Payment and Notification
Residents can complete everything from checking facility availability, applying for reservations, making online payments, to receiving usage guides on LINE. There is no need to install dedicated apps or register new IDs. Because procedures can be done through the familiar LINE app, it is user-friendly for residents and allows municipalities to centralize reception tasks that were previously scattered across phone calls, service windows, and paper forms.
- Supports Lotteries, Waitlists, and Direct Messaging to Users
The system accommodates varying operational rules for each facility, such as lottery reservations, waitlists, and restrictions based on user categories. It allows for bulk reminders and emergency notifications to be sent to users, and individual messages can be guided through a follow-up function. Automated notifications for lottery results or waitlist advancements reduce the management burden on staff.
- Built with AI, Streamlining Management Operations
With GovTech Express, reservation forms and guidance tailored to facility types and operational rules can be built simply by instructing the AI. It can automatically generate use permits based on application data and notify the necessary users via LINE. The system digitalizes post-reservation confirmations, communications, approvals, and data aggregation, lessening staff workload.
## System Architecture
The government-exclusive conversational application "GovTech Express," developed by Bot Express, uses Salesforce as its platform. Salesforce is registered under "ISMAP," a system evaluating and registering cloud services that meet the security requirements set by the Japanese government. Even data inputted via LINE is stored exclusively within the Salesforce system.
Details: https://note.bot-express.com/n/ne05e2cbc12e9
## About the RemoteLOCK and GovTech Express Integration
- Auto-issuance of Passcodes Based on Reservation Data
Linked to received reservation information, passcodes for unlocking can be automatically issued and provided according to the facility and usage time. It supports operations that notify users before their reservation time, reducing the need for staff to individually contact users with PINs or provide manual guidance. This prevents omissions and human errors, streamlining unlocking operations.
- Direct Entry Using Codes Received via LINE
Users can enter the facility using the unlocking passcode received on LINE. There is no need to pick up keys at a counter or return them after use, allowing for a smooth process from booking to the day of use. It is highly convenient for residents while minimizing the burden on staff to handover and verify returned keys.
- Supporting Unmanned and Labor-saving Operations at Night and on Holidays
The smart lock integration enables facility use without the premise of staff presence or window support. It supports contactless operations including nights and holidays, realizing public facility management that is highly accessible to residents while reducing staff workload. This also leads to extended operating hours and increased opportunities for facility use.
## About RemoteLOCK
RemoteLOCK is a Wi-Fi-connected smart lock equipped with cloud management capabilities.
Because entry is possible via PINs, FeliCa, or QR codes, it is highly compatible with operations at facilities used by unspecified large numbers of people, balancing security assurances with labor-saving operations. It can be installed on indoor swing doors, sliding doors, and automatic doors, and can also be utilized as a key box type. This makes it suitable for a wide range of facility types, including gymnasium entrances, school gates, assembly halls, and community centers.
Currently adopted by over 170 municipalities, it also supports small-start implementations using regional future grants or through proof-of-concept experiments.
Inquiries:
Local Government Team, RemoteLOCK Japan Co., Ltd.
Traditionally, the management of public facilities placed a heavy burden on staff members due to physical key handovers, window services, and on-site support. By integrating GovTech Express with smart locks, the process from facility reservation to unlocking operations is seamlessly connected, alleviating the administrative workload associated with key management.
Previously, GovTech Express had achieved unlocking operations linked to facility reservations through an integration with SwitchBot. With this new support for RemoteLOCK, municipalities can now choose a more suitable smart lock depending on the facility size and installation environment. The operation of public facilities utilizing the GovTech Express reservation function and RemoteLOCK integration is planned to begin in Gamagori City, Aichi Prefecture.
## Features of the GovTech Express Facility Reservation Function
- End-to-end Process on LINE: From Reservation to Payment and Notification
Residents can complete everything from checking facility availability, applying for reservations, making online payments, to receiving usage guides on LINE. There is no need to install dedicated apps or register new IDs. Because procedures can be done through the familiar LINE app, it is user-friendly for residents and allows municipalities to centralize reception tasks that were previously scattered across phone calls, service windows, and paper forms.
- Supports Lotteries, Waitlists, and Direct Messaging to Users
The system accommodates varying operational rules for each facility, such as lottery reservations, waitlists, and restrictions based on user categories. It allows for bulk reminders and emergency notifications to be sent to users, and individual messages can be guided through a follow-up function. Automated notifications for lottery results or waitlist advancements reduce the management burden on staff.
- Built with AI, Streamlining Management Operations
With GovTech Express, reservation forms and guidance tailored to facility types and operational rules can be built simply by instructing the AI. It can automatically generate use permits based on application data and notify the necessary users via LINE. The system digitalizes post-reservation confirmations, communications, approvals, and data aggregation, lessening staff workload.
## System Architecture
The government-exclusive conversational application "GovTech Express," developed by Bot Express, uses Salesforce as its platform. Salesforce is registered under "ISMAP," a system evaluating and registering cloud services that meet the security requirements set by the Japanese government. Even data inputted via LINE is stored exclusively within the Salesforce system.
Details: https://note.bot-express.com/n/ne05e2cbc12e9
## About the RemoteLOCK and GovTech Express Integration
- Auto-issuance of Passcodes Based on Reservation Data
Linked to received reservation information, passcodes for unlocking can be automatically issued and provided according to the facility and usage time. It supports operations that notify users before their reservation time, reducing the need for staff to individually contact users with PINs or provide manual guidance. This prevents omissions and human errors, streamlining unlocking operations.
- Direct Entry Using Codes Received via LINE
Users can enter the facility using the unlocking passcode received on LINE. There is no need to pick up keys at a counter or return them after use, allowing for a smooth process from booking to the day of use. It is highly convenient for residents while minimizing the burden on staff to handover and verify returned keys.
- Supporting Unmanned and Labor-saving Operations at Night and on Holidays
The smart lock integration enables facility use without the premise of staff presence or window support. It supports contactless operations including nights and holidays, realizing public facility management that is highly accessible to residents while reducing staff workload. This also leads to extended operating hours and increased opportunities for facility use.
## About RemoteLOCK
RemoteLOCK is a Wi-Fi-connected smart lock equipped with cloud management capabilities.
Because entry is possible via PINs, FeliCa, or QR codes, it is highly compatible with operations at facilities used by unspecified large numbers of people, balancing security assurances with labor-saving operations. It can be installed on indoor swing doors, sliding doors, and automatic doors, and can also be utilized as a key box type. This makes it suitable for a wide range of facility types, including gymnasium entrances, school gates, assembly halls, and community centers.
Currently adopted by over 170 municipalities, it also supports small-start implementations using regional future grants or through proof-of-concept experiments.
Inquiries:
Local Government Team, RemoteLOCK Japan Co., Ltd.
FAQ
What is the benefit of GovTech Express integrating with RemoteLOCK?
It allows booking and payment via LINE, providing a passcode for direct entry, eliminating physical key handover and window support.
Is a dedicated app required for users?
No, it is not required. All procedures can be completed using the standard LINE app.
Is the system secure?
Yes. Data is managed on Salesforce, which is registered under the Japanese government's ISMAP security standards.