Announcement: Special Encore Archive Delivery of "2026 VoC (Voice of Customer) Utilization Survey Report Seminar & Conference"

Learning It Co., Ltd. (HQ: Minato-ku, Tokyo; CEO: Shinsuke Hatanaka), a provider of customer experience (CX) improvement services, announced the on-demand archive delivery of its "VoC Utilization Survey Report Seminar & Conference," which presented the results of a corporate study on VoC management.

The initial seminar held on January 27, 2026, received high praise and attracted more attendees than expected. Due to numerous requests from those unable to attend or wanting to share the latest results within their organizations, the company has decided to offer this "Special Encore Delivery" for a limited time.

1. Archive Delivery Overview
- Period: May 21 (Thu) to June 5 (Fri), 2026
- How to participate: Pre-registration required (application form available)
- Target audience: Executives, managers, and practitioners in VoC, CX, contact centers, digital marketing, and corporate planning departments.
- Note: The survey report is available for download on the official website. This event is for corporate entities; individuals and consulting firms are not eligible.

2. About the Seminar & Conference
While VoC is recognized as a critical management theme, there is currently little discussion on practical management methods. To address challenges such as diverse data sources, IT tools, organizational structures, and ROI, the company has established an ecosystem partnership to connect VoC activities to sustainable organizational learning and growth.

The seminar introduces survey results from over 350 domestic companies and includes insights on U.S. trends from the W.P. Carey School of Business at Arizona State University (pre-recorded, with Japanese translation).

Seminar Features:
- 2026 status report on VoC utilization among Japanese companies.
- Analysis covering data, organizational culture, processes, and AI utilization.
- Case studies from advanced companies, including both domestic and international examples (Arizona State University).

3. About Learning It Co., Ltd.
In partnership with the U.S.-based CX consulting firm CCMC, Learning It provides workshops and consulting services using the CX3.0® management system. We support corporate and local government CX strategy, service design, and organizational building, aiming to transform insights into value and support sustainable growth.